Amazing must do experience - Phenomenal trip,even though the weather made the ride 15 minutes shorter. Th reaction from Viator was amazing and quick, refun was taken care if before the trip was over.

An unforgettable experience - What a way for my family to experience their first ever helicopter flight and snow ball fight with 2 magical snow landings. The memories from this trip will last a lifetime!

Awesome! 🌟 - Everything about this trip was amazing. The views, the weather, the experience. Gus our pilot was very knowledgeable about the landscape and safety was priority 👌 We had our engagement on a snow landing which topped it off! 💍

Book this - Holy cow. Seriously, just book this. The views are incredible, especially when you're standing on a glacier!

Super flight - Super flight had after it was first postponed 2 times due to bad weather. The experience is something to remember.

Best experience ever! - Great tour! Amazing pilot and super friendly! A must do activity in Franz Joseph! U will never regret it!

Not what I booked but still great! - I didn’t actually get to do this because of the weather conditions- they couldn’t land or get to Mount Cook. However, the two glacier fly over was still great and the staff and the pilots commentary were fab.

Great experience despite the weather - The weather wasn't looking good but the staff contacted us early to give us the best opportunity to still fly. Even with rescheduled flight time we were unable to land and had less time in the air due to the weather. Without asking we were given a partial refund to an equivalent type of booking. All the staff we're super friendly and helpful.

BUCKET LIAst - Our trip was canceled on the first day because of the weather, but the staff did everything they could and got us in on the next day and we have an amazing flight very professional. I would highly recommend them..

Horrible customer service & communication - Bad review mainly reflecting on 2 areas. 1. The bad overall customer service coming directly from Meaghan. From the moment we walked in (unfortunately 10 minutes late to the 30 min early check-in which we weren’t aware of! Here we were thinking we were early!) immediately met with YOUR LATE YOU MISSED YOUR FLIGHT- YOU MISSED YOUR FLIGHT … the irony being we were on a helicopter for our 9:15 departure as booked!!! Meagan was huffing and puffing and muttering to herself the entire time we were in the office. Some people aren’t cut out for customer service , and that’s okay so long as they don’t serve such a position. From my understanding it was her husband who was our pilot - lovely fella and great pilot! 2. The lack of communication. Regardless of being “late” communicating is important. We booked and paid for a 60 min flight - particularly because we wanted to have TWO snow landing and see particular items that are only offered in that flight option- lord of the rings item in particular. Weather had its own plans which happens and without notifying us prior or offering us which other option we’d prefer given the circumstances, we we’re just blindly put on a helicopter assuming we we’re doing what we paid for. Only once we landed did we realize our actual experience is not what we paid for. We brought it up then and we’re notified that we’d be reimbursed the difference. However even though everything we actually did would have been covered in the 25 min tour - or being generous on the 35 min tour, they said ur trip was 45 minutes cuz they left us on the landing standing there for 10 extra minutes. We did not do the TWO landings or the extra lord of the rings items, but we’re charged far more then we ever would have choosen to do if only someone bothered to COMMUNICATE. Again- pilot was lovely and trip itself was nice if we wouldn’t have been sneakily tricked . If I paid for the 25/35 min I would have been just fine with that. Calling to communicate about it and figure it out was met with rudeness from of course Meghan !!!!