This trip exceeded our expectations, and great value for money. - Check in was easy and we took of on time. All of the staff were knowledgeable and good communicators. Greg our pilot was very knowledgeable. Happy that our experience exceeded our expectations.

Amazing experience - The helicopter flight was an amazing and unique experience. We flew all the way from Glentanner to the West Coast (via Mt Cook, Franz-Joseph and Fox Glacier). Unforgettable! The views were immaculate and we even did a snow landing. Everyone was super nice and it was all well organised. This experience is a bit more expensive, but it’s worth it!

An absolute unique experience - A wonderful and outstanding experience. Many thanks to our pilot who explained and showed a lot of interesting things. An absolute unique experience.

A memorable flying trip - The ground staff provided excellent services by explaining details of our trip and safety procedures. Greg, both our pilot and guide, carried us safely over top of the mountains as well as throughout the trip! We are pleased to say that the whole trip was memorable caused it was managed by capable hands.

Highly Recommended - An unforgettable experience 😃. We were lucky with the weather and were able to really enjoy the 55 minute flight around Mount Cook with landing on the glacier. John, our pilot, was very nice and explained everything in detail.

Amazing views! - We scheduled this after our Franz Joseph glacier experience was cancelled due to weather. This ended up being even better because we saw all of the glaciers in one trip. We had good weather and the views were exceptional!

Outstanding - OUTSTANDING! This a must to do, it was an amazing flight with unbelievable scenery. This has to be the best helicopter flight tour that my wife and I have been on and we have been on a few. The scenery will leave you speechless, then to top it off, they land on the glacier which was amazing! There is no rush at all and very enjoyable. I highly recommend it! Well worth it.

HeliGlacierRide - The BEST experience ever!!!Everyone at the station specially Hazel as well as the pilot were super!! The landing at Franz Josef glacier was just phenomenal!!!

Best views of Mount Cook, glaciers and gemstone-colored glacial lakes - If the weather is partly cloudy or clear and not too windy, you really can't go wrong booking this heli flight. Seems like a lot of people book a day or two in advance and switch times to make sure their flight is confirmed (minimum 4 people). We had PERFECT weather and could see for miles and miles. Mountains, glaciers, gemstone-colored glacial lakes, braided rivers, and lots of snow! It was glorious. With that said, you, of course, don't get to pick where you sit on the helicopter as seats are assigned due to body weight. If at all possible, you want to be in a seat on the left side of the heli (opposite the pilot) at a window on the first leg of the 55 min flight for the best views. As a photographer, it was a bit disappointing to be stuck in the middle for most of the flight. We switched after our glacier landing but the views weren't as exciting on the second leg of the trip. Otherwise, it was a great trip and our pilot and everyone at The Helicopter Line was very kind and helpful. We loved the experience so much, we had hoped to book a heli hike with them the following day but they were booked up.

Beware of bait and switch and dishonest business practices. - We (family of 4) booked the 55 min tour through a local tour operator in Queenstown and after driving 3 hours to Mt Cook, were told due to weather that only a 40 min option would be available. Before agreeing to the downgrade, we were promised a pro-rated refund on site (Suhas) due to the shorter fight time and missed sights, and to follow up with the local tour operator directly upon return. However, upon returning to Queenstown, the refund we received was unusually small. We asked for an explanation from the tour operator and they said that only a small amount was authorized by The Helicopter Line and that we had to follow up with them directly. Since we could not determine why we received hundreds of dollars less than expected, we asked The Helicopter Line directly for additional details about how our refund was calculated. The Helicopter Line ignored my request for more details (I provided all of the prices from their website to base my prorated refund calculation on) before Hazel finally responded (after yet another email prompting) with simply “this is all we are refunding”. No further explanation, no math, nothing. I asked one more time for details and was ignored. I’ve never written a negative review on TripAdvisor before but in this case, I have the email receipts. Actual trip was fine but hard to enjoy when you are ripped off, especially when you purchased their most expensive trip package. Half a world away I have no further recourse other than to leave a review and warn others. We trusted them to do right by us and they took advantage of us. Highly recommend you book with another provider.