Trip to Cardiff - One day tour excellent. Bus driver very courteous of his passengers. Tour guide Steven was great. Trip to Cardiff informative and entertaining.

Amazing Day Trip - Amazing day trip to Cardiff. Our guide was very knowledgeable and engaging. We did a bus tour in Cardiff and stopped at different attractions to walk around and take pictures.

Excellent tour - I went to the Cardiff day tour with my husband. It was a great day out, very enjoyable. The wales local guide was brilliant. He had complete knowledge. He showed us all the main sights and gave detailed history of each in a very friendly way. We visited Cardiff castle, Cardiff bay, sea side town of penarth and other main sights of the city. We strongly recommend Anderson tours. Their tours are very well crafted and planned so they can show the maximum to their customers. Pamela Jain

Fun day trip - This is a great way to see Cardiff, Wales from London. The panoramic tour is wonderful and there is plenty of time to see the Cardiff Castle and visit the town.

Cardiff Day Tour - As was warned by other tourists who had been in this tour, it was a long bus ride to and from London/Cardiff. The Tour Guide was in Cardiff and we met him by about 12:00 noon. We were not informed though that the Tour Guide will be in Cardiff therefore we were wondering what to expect since there was nothing going on during the bus ride from 8:15 to 12 noon, we were not sure if the bus driver was also the Tour Guide (just like the other tours we had where the tour guide was also the driver) but the bus driver was not saying anything during the ride, thus we were like “are we doing the tour on our own? Are we to explore Cardiff by ourselves?” We were just happy to meet the Tour Guide by mid-day, he did his best to share information about the important places in Cardiff. This tour is 2/3 of the time just sitting (eating or sleeping) on the bus and 1/3 actual tour of Cardiff, due to the distance between London and Cardiff. I was just interested to see a part of Wales even for a short time so I booked this trip (at least one checked-off from my bucket list). Many thanks to the driver who drove us to and from Cardiff safely and thanks to the Tour Guide ( sorry, I forgot his name) as well.

Nice but long drive - Our guide was delightful and the van we rode in was comfortable. I just want to warn people it's a long drive there and a long drive back. So most of your day is in the bus. The few stops we did were nice and I felt we had enough time at each. I do wish the Cardiff Castle had more to do or that we could get more time to check out the surrounding town.

My first and worst experience of a day tour to Cardiff - We were stuck on the return trip due to the traffic diversion of M4. This was supposed to be known to Londoners but not tourists. This was however not the worst. At somewhere near Reading, the driver suddenly parked the coach at the roadside of a highway, telling all passengers that his legal driving hours had finished. This happened at 10:00pm though we were originally scheduled to come back to London by 8:30pm. We were asked to wait for another driver to come but till 10:45pm, the driver could not tell passengers when the next driver would come. By then, passengers were kept for more than 6 hours without even an option for toilet. Finally, a passenger managed to get a uber and took a total of four passengers back to London after mid-night only to find that his legitimate claim for the uber fares being denied by Anderson Travel.

Scary experience on Cardiff Tour - While the tour itself was good, it was rather frightening and scary experience when the driver stopped the bus in the middle the road due to his shift being completed. The Bus was caught up in traffic due to highway M4 down for maintenance due to which the driver timings got completed. The driver informed that he has called up the office 2 hrs in advance but there was no response. There were around 10 passengers including women who were left stranded on a desolate place highway. We did not have a chance to pick up any food or water which would have been the case if the driver had stopped accordingly knowing the scenario of stopping at 10 pm. Instead he choose to drive on and stop when the clock struck 10 pm and just waited for next instructions from his head office where it seems he was not getting a go ahead to continue and drive the bus to London. Finally, we tried booking an Uber which too was difficult as we were near a place called Aisha Islamic center in reading which is far off from London. We got a Uber cab at 11:30 pm and reached our home in Kingston avenue around 12:25 am having to pay £73 from our own pocket. I was very scared for myself and my wife as we are tourist and had not expected such negligence. Regards, Prasad +91 7506655605

Absolute disaster, keep your hands off!! - Absolute disaster. Cardiff was great, we had a nice tour guide. The journey back was pure horror. We were stuck in traffic for 4 hours (it wasn't the tour guide's fault). But then the driver reached his 15th hour and stopped on the hard shoulder in the middle of a busy road and refused to drive any further. It was already 10 p.m. We were told that someone would come and pick us up in the next 10 minutes. But nothing came of it. After 1 1/2 hours we were told that someone would come in !an hour! and pick us up. Some of us had already ordered an Uber and we left, but it was so off the beaten track that it was not easy to find an Uber that would also go to London. At 11.45 p.m. I decided to order an Uber. There was no subway nearby or I would have had to cross a dangerous road. I just hope I get the £70 money back for the Uber. But I doubt that. The driver kept talking on the phone via facecam during the journey, which is unacceptable. Very poor organization. If he had at least stopped at a gas station where we could use the toilet or have something to eat and drink. Despite being pointed out to him, it was ignored. On top of that, during the journey one person kept standing up and talking to the driver, saying that it distracts from driving (lack of safety) and that she wasn't wearing a seatbelt. The driver wasn't interested. Absolutely unacceptable. The day was otherwise very well organized and a nice trip. But I only got about 2 hours of sleep because I had to go to the airport. At least I caught the flight.

Trip was canceled and poor communication - I got 2 emails that this trip was canceled but also was still receiving emails about the upcoming trip. I was offered an alternative trip, but when I asked for details, no one responded. I am still waiting on a response from both Anderson and Viator about my refund.