Great experience with Falgun. Thank you! - Falgun is the most incredible guide. He noticed we were struggling and helped us book a tour immediately. So accommodating and helped us problem solve with such ease and kindness.

If you like Harry Potter, this is a must! - We booked a trip by bus transport from Victoria and we had a fantastic experience with both Golden Tours and not least at the Harry Potter Studio. An absolute must if you like Harry Potter and it was a fantastic experience to see the studio where the movies were recorded. Although it is an expensive entrance ticket, it is worth the money.

Unforgettable, wonderful and essential visit for any Harry Potter fan. - We came to the Warner Brothers Studios with an open mind and were fans of the books and films. We opted to travel to Watford Junction from London, where we were staying for half term October break. The trains were very prompt from Euston and there was a free bus to transport us from the station to the studios. The place was buzzing with excitement and there were statues, painted posters and music on arrival. We arrived an hour early and advised to get a beverage as we would not be able to get in before our allotted time of 15:00. Drinks and snacks were very reasonably priced and we got to gaze at a massive model of the Dragon ‘Loyalty’ from Deathly Hallows Part 2 suspended menacingly from the ceiling. We also opted to grab a few bits from the shop which was at the entrance. I won’t spoil it for anyone but the place had us fixed and retained in pure wonderment from start to finish. We were positively blown away and our 5 hours here flew by. There was so much to take in from scale models, the Great Hall, the bus, Hogwarts Express, Privet Drive, greenhouses, Diagon Alley, Gringots Bank, Forbidden Forest, real Death Eaters, detailed drawings, working robotics, all models used in the film and explorations on film with the characters, production crew and all the other departments. We could scarcely believe our eyes at the work it took to create the World of Harry Potter and attention to details. There were absolutely no negative aspects to our day out here. There were great facilities and rest stops. It was an experience enjoyed by all. The food is delicious and reasonably priced. The Butter Beer is a must to try. It’s worth every penny and the staff here are simply lovely. We would particularly like to thank ‘Kim’ who showed us the storyboards from ‘The Prisoner of Azkaban’, she was so knowledgeable, engaging and inspiring for our son and may even have whet his appetite for the arts. Kim was a credit to the team and even gave him a letter from Hogwarts, which we will frame and treasure always. Thank you so much to all the staff at Warner Bros, Watford, for truly bringing Hogwarts to life and sharing the beautiful and awe-inspiring story behind the story of a Century. We truly hope to see you again.

Great tour - We thoroughly enjoyed our tour. The bus left on time. It was fansinate to see the exhibits, videos, demonstrations, etc of all the Harry Potter sets.

Must do!!! - This was awesome! Worth every penny! If you are a Harry Potter fan then this is a must! Bus ride was easy. On time!

Harry Potter World a great experience - Harry Potter World was a great experience the family thoroughly enjoyed. Many large set displays, interactive elements & knowledgeable staff to discuss the items from the movies. Plenty of opportunities to purchase souvenirs & merch to remember the experience. Golden Tours picked us up on time & dropped us off at that point however the internet on the bus was very patchy at best. I would recommend for everyone to attend HP World.

A good way to get to Harry Potter Studio - This is an easy way to get to Harry Potter Studios which is about 1.5 hours out of the City. We were able to get an early return bus as there were spare seats which was nice that we didnt have to stick to our later time.

Find your own way back - What an experience. First we gathered at the meeting point right by a bus stop 10am. Which I could be forgiven for assuming was where the bus would get us. Nope. The rain started and we had to walk a block away for another bus stop and wait in the rain. The bus didn’t leave on time 10:20. There was traffic (not their fault) so we got to the studios later than expected. 11:30. The tour was packed out. When we reached the halfway point I realized it was already 2 and the pickup time on my wristband was 3. No way we’d make it. Would have to run through the rest of the studio. I contacted them to ask if we can get on another bus or what’s the policy if you’re late. Literally the response was “find your own way back”. Nothing. Wouldn’t check if the next bus had space. No attempt to help. Just “we’re not responsible for the crowd or how long you take. The time is the time”. Shocked and disappointed at the service. Pros: we arrived alive Cons: couldn’t care less about the customer really. Would not use again.

DO NOT USE GOLDEN TOURS!!!! - Do NOT use Golden Tours! My sister and I used them to go to Warner Brothers Studios Harry Potter a few weeks ago in October 2024. We got to the Baker Street Meeting Point at approximately 8:10 that morning. My sister had to use the restroom, but she was informed that their toilets were broken and to go 2 stores down. So, she did, but their toilets were out of order too. Therefore, she returned to our meeting point without being able to use the restroom. When another lady asked about using the restroom, the Golden Tours employee told her the same thing as what they told my sister. My sister overheard this conversation and stated that those toilets were broken too. Hence, the worker stated that they would have to go down about 6-7 stores to find another toilet. However, it was now very close to leaving time, so neither lady got to go to the bathroom. We then had an hour drive time in a bus without a toilet to get to the studios. If this had been the only issue, I would not have given them a bad rating. Unfortunately, that’s not the case. Please read on. The Golden Tours staff told us that morning that we would be returning to the same Baker Street meeting point that afternoon. They also informed us to be at the same meeting point at the studios where we were dropped off and to be there at 2:15 because the return bus would leave at 2:30. They could guarantee us a seat on the 2;30 bus but not on a bus that left later. So, we got on the bus that morning, made no other stops, and arrived at the studios at 9:30. The studios of Harry Potter were absolutely wonderful, and I wholeheartedly recommend you go there! However, don’t use Golden Tours because our return trip was a nightmare. My sister and I were at the pickup spot at 2:15 and boarded the 2:30 bus. We assumed everyone on that bus were the same ones that were on our morning bus; therefore, we’d be stopping at Baker Street. I’m a huge Sherlock Holmes fan, so my sister and I reserved tickets for 3:45 to do the Sherlock Holmes tour that begins on Baker Street. We knew we could quickly walk there after getting off the bus. So, after an hour, we were in London again, and the driver pulls up and says Baker Street. My sister and I had several purchases from the studios, so we reached down to get them when the bus started moving again. I had barely stood up from my chair. I sat back down and was very confused. We discussed that maybe there was another Baker Street stop because that stop did not look like where we got on the bus that morning. We were on the 2nd story of the double decker bus and seated in the front seats. Of course, we were tourists and did not know the area. Nevertheless, after a few moments, we realized that the bus was not stopping on Baker Street again and was headed to Victoria’s station. Therefore, I went downstairs to talk to the bus driver who said we could get a cab. Really! ? Taxis in London are extremely expensive! He was going to Victoria Station. He told me to sit down because he was driving which I did. By this time, I’d already missed my timed ticket for the Sherlock Holmes Tour. Hence, we got off at Victoria Station; we didn’t know where we were or how to easily get bake to our hotel because we had a play scheduled for later that evening. We had to spend several pounds to take the tube back to our room. The Sherlock Holmes tickets were nonrefundable. I was gravely upset and disappointed. I live in the US, so it’s very expensive to travel to London. That’s probably the only time in my lifetime that I’d get that experience. Additionally, after this poor experience, I emailed customer service for Golden Tours requesting a reimbursement of about 46 pounds for the Sherlock Holmes Tickets. I sent this on October 3rd. I got an automated email from they stating they would respond in 7-10 working days. Finally, on October 21, which was 11 full working days from my original email, I emailed them again. 2 days later they responded with that they would not reimburse me for the Sherlock Holmes tickets. 😡. I then responded to them that their answer was unsatisfactory. This could have been easily avoided in one of two ways: 1. either the bus driver stopped longer at the Baker Street stop and given us time to get off. Apparently, my sister and I were the only 2 getting off here. We didn’t even realize there were other stops. 2. Or, if he’d announced a few moments before stopping that we were coming to that exit, we would have been ready to get off. In summary, I’ve lost much time in emailing them to get them to do the responsible thing and in writing this awful review and much money in the price of the tickets and the tube fees. I don’t want anyone else to fall into the same pit I’m in. Therefore, please, please DO NOT USE GOLDEN TOURS!! THEY ARE NOT PROFESSIONAL AND ARE NOT CONSIDERATE OF THEIR CUSTOMERS. I genuinely thought they would do the correct thing, and I would not have to give this bad review. 😖 DON’T USE THEM!

Take the train instead! - The studio tour is great, I had already done it with my own transportation. I am commenting on bus transportation from London by Golden Tours only. “Meet and greet at departure” they said. What a joke! The guy who checked us in at the Victoria Station bus stop on August 7th 2024 at 2pm was extremely unfriendly and rude. How can Golden Tours actually hire people like that? That feeling of impunity, the fact that an employee thinks it’s ok to behave like this (with all customers, being pushy, directive, no smile, nearly tells you off because he can’t find your name on his sheet while he is not looking at the right page …), to be so unpleasant, proves that the company must really not care much about the way their customers are treated. The customers keep pouring in anyway because of the lucky deal they struck being the official bus ride. I will certainly not travel with Golden Tours / Grayline again. I should have read the reviews before. The bad ratings would probably have made me take the extra step and book a train ticket with a free shuttle at the station. It really isn’t that complicated. And a lot cheaper. Bus ride was uneventful. One little screen per seat with Harry Potter and the Philosopher’s playing in a terribly bad pixelized quality. Honestly. In 2024. How can that actually be. So bad they actually have to put English subtitles on. Oh yes the bus is nice from outside! But nothing to see inside. It is just a normal bus, except for the screen which does not add anything to the experience (bad quality HP movie as said before, a few unlicensed songs… oh yes, and more ads…). The decorated bus is actually just a way for them to advertise their tour. Nothing has been made inside to make it fun and special. Really weird the studios made a deal with this company. They really make the experience uneventful, and actually a lot less fun, instead of enhancing it, as they should.