My first visit to Bermuda - During my recent visit to Bermuda, I had the pleasure of opting for this tour (operated by Dean) and I must say, the service was outstanding. He's professional, courteous, and incredibly helpful, ensuring my first impression of Bermuda was a positive one. The taxi was clean, well-maintained, and comfortable, making the ride enjoyable. He's skilled and knowledgeable about the best routes to avoid traffic, but he also acted as informal tour guide, sharing interesting facts about Bermuda’s history, culture, and landmarks along the way. This added a delightful personal touch to my journeys and enriched my overall experience. Additionally, the people in Bermuda were friendly and engaging.

Bermuda Aquarium and Zoo, Crystal Caves Tour - We enjoyed the Aquarium and Zoo, the Crystal Cave was amazing. Our tour guide was knowledgeable, answered all our questions, told us many interesting things about the island of Bermuda, was friendly and extremely personable. He was easy to find at the appointment time and was there early as were we. A most enjoyable afternoon I highly suggest to those visiting Bermuda!

Beautiful and worth the stairs - Absolutely beautiful! Worth walking all the way back up! If you have trouble with stairs, this may not be a good spot for you, but if you can do it, it is so beautiful! The tour guide was wonderful! Interesting story and pretty grounds, as well.

Definitely worth visit aquarium experience fantastic - Lovely experience being able to see the underwater world of the reef. You get up really close with the animals in the zoo which a used by schools to teach children .

Beautiful caves...feels rushed - Beautiful caves, interesting history but tours are pretty dense in certain areas and you wait for other tours to finish (one way in, one way out). Great experience but be prepared to be clustered.

Chaos and Beauty - We were greeted at the designated meeting place by our driver/guide. We had a group of 8 people from our cruise ship in a mini bus that seated 20, so no problems with seating. Our group had 3 stops on our itinerary: the Bermuda aquarium, the Ocean Discovery Center and the Crystal Caves. Six of the eight were going to the Ocean Center and the caves. The other 2 were going to the aquarium and the caves. The driver seemed to have the logistics in order. After about 45 minutes, the mini bus started to smoke, so we pulled over and exited the bus. A replacement bus and driver were called. After waiting about 10 minutes, the replacement arrived. We arrived at the Ocean Center, but the driver had no clue about tickets (we prepaid] or the visit to the aquarium. We all got off the bus and entered the center. The very nice lady at the center and made a call and arranged for all of us to visit the center even though we didn’t have tickets. The 2 who were supposed to go to the aquarium agreed to skip that and just visit the Ocean Center, which was excellent. By this time, the original driver returned and paid for the tickets. We then travelled to the caves which were awesome. Nice venues but terrible logistics. Total time about 4 1/2 hours.

Cave and our guide...thumbs up. Zoo/aquarium not worth it - Michael, our guide made our experience worthwhile. He was entertaining and provided many interesting facts. The caves were a natural wonder. I was very disappointed with the aquarium and the zoo conditions for the animals were inadequate. We were rushed so had little time to explore.

Bermuda Explorer Tours cancelled our paid excursion - The tour operator cancelled our excursion two hours before we were to depart. We were very disappointed. They did offer to postpone it to the next day, but we were departing Bermuda that day. My credit card was fully refunded in a timely manner.

Overpriced and NO AIR CONDITIONING in tour van - Price was OUTRAGEOUS for our experience. We paid $159 pp for this tour. I printed the ticket before we left for our trip to Bermuda but the ticket had no place specified to pick us up. We didn't have internet on Bermuda so it was really a challenge to find our tour guide. The excursion said an Air-conditioned vehicle was included but we were picked up in an old van with the windows down. When we asked if we could have the AC put on, the van overheated. The guide didn't seem to know a lot about Bermuda. I had taken a tour the day before and learned a ton but this tour guide didn't convey much information. For the price, this tour was really a bust.

Save money taking public transportation - Dean texted me at 11:45 the night before our excursion asking if we could move our time from 1 p.m. to an earlier time. I saw the text at 7:37 a.m. and asked what time would be good. He replied at 9:23 a.m. asking could we meet at 10. We agreed, met up and proceeded with the outing. At first Dean was friendly and engaging, then went quiet. He took us to the aquarium, then picked us up at noon and drove to the Crystal Cave. He asked if we wanted to be dropped off back at the dock or in Hamilton. We said Hamilton and he returned $30 cab fare and left. It felt like Dean had better things to do besides deal with us. We got everything advertised, but in hindsight, we would have been better off financially taking public transportation or a cab to the aquarium and Crystal Cave. The attractions are worth visiting, but there are ample ways to get around the island cheaper. Our cab driver taking us from the Crystal Cave to Hamilton was very friendly and informative. The ferrys are a pretty cool way to get around the country and cost $4.50 per token.