Before arriving in Hangzhou, we will provide you with the following details:\n- Name of the driver\n- Photograph of the driver\n- Driver’s contact information\n- License plate number of the vehicle\n\nShanghai Arrival\nUpon arrival at the airport, we offer a complimentary waiting time of up to 2 hours from the moment your flight touches down. This duration is typically sufficient for passengers to pass through customs and collect their baggage.\nIf, by any chance, you are unable to locate our driver (an occurrence that has yet to happen), we highly recommend that you follow these steps to contact us. We are committed to addressing your concerns immediately. Please proceed to the information counter located across from the terminal exit (the staff there are proficient in English and willing to assist),\nYou can also reach me via Wechat at the ID: SXLsophia by searching for this ID number.\n\nDriver Service\nOur drivers are happy to direct you to the nearest restroom and currency exchange upon request.\nThe storage compartments in our vehicles are generously sized to accommodate your luggage.\nAll our vehicles come with GPS systems, and we can provide a baby seat if needed. Please make your request known to your driver.\n\nPoints of Interest\n- Hangzhou Airport

• Private transportation
• Hotel drop-off
• In-vehicle air conditioning
• One-way private transfer
• Driver Airport pickup by private vehicle

• There would be US$10 per GROUP for late arrival flight or early departure flight(21:30PM-06:00AM).
• Gratuities