Good chance you won't see... - Good chance you won't see three sisters as it rains and is cloudy often. We took a hike to a waterfall instead, which was great. We really enjoyed Featherdale wildlife. Just disappointed we didn't see a kangaroo.

Amazing day with an amazing guide! 🙏Marco! - Amazing day trip to the Blue mountains, mostly thanks to our amazing guide Marco!! Never found such a nice guy to give best advices and help to make our tour memorable! Keep in touch Marco, you are more than welcome in south of France! Memorable times especially at Wentworth falls and Lincoln Rocks, which are unmissable. Last, starting the tour with an easy stop at featherdale sanctuary enables a smooth uncrowded visit. Congrats, you made our day!

You just don’t get to see this everyday, worth a go - This was such a great tour with a top guy. Very relaxed, quick coffee on the way, then to the park loaded with animals and birds where you are instantly feeding them. A further hour or so ride to the incredible mountain views and rides. On the way back you visit the falls and whilst there are many steps down to the bottom it is definitely worth the effort. Would go again on another trip with this company.

An amazing tour! - This tour provided a really full day with amazing experiences! The early stop at the wildlife park meant less people and hungry kangeroos and we had some real magical interactions with the animals. Mac provided first class service for this small group tour. He was professional, kind, went the extra mile and always with a smile. When the foggy weather meant no view, he quickly changed the plans so we could come back later in the day and had amazing views. Highly recommended!

Attractions are nice but not satisfied with this tour operator - We joined a one-day tour to the Blue Mountains during the New Year holidays. Despite the large crowds at every attraction, the experience at each site was still enjoyable. The tour guide is friendly he helped us to took nice pictures at each attractions. However, I have serious doubts about the professionalism of this tour company: 1. **Lack of Communication:** Since we joined the tour during the holiday season, we understood that the schedule might be affected. I assumed delays were due to traffic, which caused us to arrive late at some stops. However, it wasn’t until the afternoon that the guide informed us that Scenic World would not be visited due to excessive crowds and long wait times during the holidays. According to Viator, the tour company checks the crowd situation withScenic World twice daily to adjust the itinerary accordingly. Furthermore, the guide mentioned they had already spent hours stuck at Scenic World the previous day. This suggests the company was well aware of the high likelihood of skipping Scenic World but failed to notify customers in advance. This lack of transparency denied us the option to cancel the tour beforehand. 2. **Refund Issues:** The tour description clearly stated that Scenic World tickets were included in the fee. When I raised this issue with Viator's customer service, hoping the tour company would refund the unused ticket cost, the company refused to issue a refund. Instead, they only offered a discount voucher for future tours. Considering they likely knew in advance Scenic World might not be visited but neither informed us nor refunded the ticket cost, I felt deceived. 3. **Mismanagement of Alternative Plans:** Since Scenic World was skipped, the guide offered an alternative visit to a waterfall. However, at Echo Point, both the guide and most group members returned late to the meeting point after the scheduled time. This resulted in the cancellation of the alternative waterfall stop. When I returned to the meeting point on time, only a few others were there, and I initially thought I had misheard the time. Later, the guide admitted, "We were supposed to leave 30 minutes ago," but even the guide was 30 minutes late. I found this completely incomprehensible. 4. **Lack of Information and Context:** The guide did not provide any cultural or relevant explanations at any of the attractions (only some simple explanations such us we can buy food to feed animals, which route we are going to walk, but there was no detailed explanation about the attraction). Having participated in several tours across Australia, this was the first time I encountered such an issue.

Lack of communication - The tour was canceled by the subcontracted Mates tour & you seemed to not communicate with them at all. We are expecting a full refund.