Recently Viewed
Magical Town Tour: Explore Coatepec, Xico, and Xalapa in Veracruz
4.1
7 Ratings
Heroica Veracruz
Embark on a magical town tour in Veracruz, exploring Coatepec, Xico, and Xalapa. Discover colonial architecture, stunning waterfalls, and the rich cultural heritage of these enchanting destinations.
Duration:
12 hours
Cancellation:
1 day
learn more
Highlights
- Museo de Antropologia de Xalapa - Know the anthropology museum
- Pueblo Magico Coatepec - Know this magic town
![](https://media-cdn.tripadvisor.com/media/attractions-splice-spp-720x480/06/e8/b7/bd.jpg)
What's Included
- Travel insurance included
- Entry fees to attractions covered
- All transport provided
What's Not Included
- Gratuities
- Food and drinks
Additional Information
You’ll have the opportunity to tour the striking Hacienda del Lencero, the astonishing Anthropology Museum, the artistry-filled craft house, and the urban hub of the city of Xalapa, adorned with splendid colonial structures. Additionally, you’ll get to explore the enchanting town of Xico, accentuated by its gorgeous waterfall, and Coatepec, a colonial city known as the ‘World Coffee Capital’ and a ‘Magical Town’
Location
Heroica Veracruz
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Customer Ratings
4.1
(7 Ratings)
5 stars
4 stars
3 stars
2 stars
1 star
Jos_dejesusn2023
Oct 10, 2023
Magical places to visit, Coatepec and Xico - There are cobblestone streets, fantastic views, magical cities, tasty cuisine and a lot to visit, do it, you won't regret it.
Review provided by Tripadvisor
Wendy_t
Nov 3, 2019
Rafael - Rafael is an amazing English speaking guide. Gladly tells detailed history of sights in easily understood animated stories. He’s a treasure!
Review provided by Viator
Joi_w
May 6, 2022
DO NOT TRUST THIS TOUR COMPANY (Mexitours; Marco Polo Operadores SA DE CV)!!!!!!!!!!!!!!!!!!!!! - Let me begin this review by saying that our tour guide, Rafael, was WONDFERFUL. He was knowledgeable, kind and a very safe driver. The following is in no way reflective of Rafael’s character. Additionally, Viator is not responsible for what this company has done. That being said, DO NOT TRUST THIS PARTICULAR TOUR COMPANY (MEXITOURS; MARCO POLO OPERADORES SA DE CV)!!!!!!!!!!!!!!!!!! THEY ARE DISHONEST, SNEAKY AND GENERALLY UNSCRUPULOUS!!!!!!!!!!!!!!!! THEY ARE NOT WORTHY OF YOUR HARD EARNED MONEY!!!!! PLEASE GO ELSEWHERE!!!!!!!! I am certain that they will write a counter to this review, but know that my husband and I are VERY honest people who have taken many tours over the course of many years with many different companies, and although we may not have always been completely happy with a tour, we have never had to do this. Let me explain.
We called Viator to book a tour that we read about online. The company’s own website lists all of the activities that were to be included on the tour. Viator confirmed the itinerary using the information from the company’s website. We booked the tour for our very last day in Veracruz, Mexico. We were excited about visiting the pueblo magicos and doing the other activities, but the main event for us was that the tour included a visit (3 hours listed) to the Anthropological Museum of Veracruz. We paid for the tour through Viator, and then contacted the tour company to confirm our pick up time AND to confirm that we would be going to the Anthropology museum; BOTH WERE CONFIRMED by Luis Medina, the tour company contact. We were excited to finally be able to visit the museum. The next day we met Rafael, our guide, in the designated location, and we began the tour. When we didn’t go to the Anthropology museum first, we just figured we were going to the other sites first then the museum afterward. We were having a great time. However, around 12:30 pm both my husband and myself thought we needed to ask Rafael about when the Anthropology museum visit would happen. When we did so Rafael was stunned. He showed us written notes from the company stating that we were only doing the pueblo magico part of the tour. He was not aware that the Anthropology museum was a part of this tour BECAUSE THE COMPANY GAVE HIM HIS DIRECTIVE FOR THE DAY. Of course, we politely responded that that was not what was listed on the website nor was that what Luis Medina told us on the phone. We pulled up the website and showed this to Rafael, and he immediately called his office. He then agreed to take us to the museum, but then someone called back from his office and told him that the museum was closed due to a holiday. We are fairly certain that this information was known prior to us booking this tour and being told that we were going to the Anthropology museum. Rafael did not stop there. He called the actual museum several times to see if it was really closed. It was in fact closed. He apologized over and over again for everything that was happening. AGAIN, THIS WAS IN NO WAY RAFAEL’S FAULT. At that point, we told Rafael that someone in his company was very dishonest, and that they would hear from us the next day. We continued on with the tour because at that point the day was half done. Rafael took us to a few other places that we found out later were not on that normal tour circuit. Perhaps this was to try to make up for the missed Anthropology museum visit; we don’t know. Again, they were wonderful places to visit, BUT THEY WERE NOT THE ANTHROPOLOGY MUSEUM. We ended the day having had fun, but being greatly disappointed that we were not able to see the Anthropology museum. The next day we sent a note to the company rep, Luis Medina and then immediately called the office. We were asking for a partial refund of the money we paid since the tour did not offer us what was advertised. He repeatedly stated that we were offered an alternative, but NO WE WERE NOT OFFERED AN ALTERNATIVE. We didn’t have a choice- the museum was closed due to a holiday (that we are sure they had to have known about), and we were halfway through the day on the tour that we were MADE to take without knowledge of the exact locations we were going to visit because the website listed something different. Luis Medina informed us that his company could not authorize any type of refund. He told us to contact Viator. We did just that after traveling back home the next day. Upon calling, we were told by Viator that this tour company had contacted them already and offered their version of what happened. Needless to say, this version was not what actually happened. Viator listened to our complaint and then contacted the tour company to request some type of refund. They responded to us in an email several days later saying that the company would refund $6 usd for the museum entrance ($3 for each of us). Now, the money is really not the point here. What is important is the fact that this company advertised (falsely) a tour that was supposed to take place, confirmed that the itinerary was as stated on their own website, and they did not provide that service. Dishonesty in their advertising, unscrupulous business practices of confirming something that they knew what incorrect, and working hard to get ahead of a customer to make a false claim about what we were going to make a complaint about is absolutely, positively unacceptable from any company that is worthy of a good reputation. AGAIN, WE CONCLUDE AS WE BEGAN- DO NOT TRUST THIS TOUR COMPANY!!!!!!!!! THEY ARE NOT WORTHY OF YOUR HARD EARNED MONEY!!!!! PLEASE GO ELSEWHERE!!!!!!!!
Review provided by Viator
More activities from this operator