Great experience - The tour was well organised with an experienced tour guide/coach driver. The history behind Port Arthur is incredible and inspite pff the long walks, found it so informative and picturesque.

Port Arthur and surrounds day trip - Interesting, relaxed fun filled day, the scenery was fantastic, history amazing, great way to spend the day, the driver was excellent and the bus was exceptionally clean and comfortable

Port Arthur Tour - Nov 24 - We had a very enjoyable and informative tour to Port Arthur. Our guide and driver was Colin. The bus was comfortable and clean. He was great fun and provided information about places on the way. We had a great time and we would recommend the tour.

Port Arthur full day tour - Fantastic trip to Port Arthur with Gray Line. Our bus driver Colin kept us entertained and informed on local history the entire trip. Well done. Most definitely recommend this tour.

Port Arthur - Very informative and friendly guide Hugo Amazing scenery and history. Value for money - Port Arthur stunning but sad history - a must see

Great Full Day Tour - The tour was absolutely great although the weather was rainy near the end. The tour guide was very informative about the area and the bus was very comfortable. The cruise was great, and the right amount of time. We had a fabulous time and would recommend this tour to everyone. This was the best full day tour we've been on.

History tour of convicts building Australia. - Our van driver was a fountain of knowledge about the history and plants and Animals of the area around Hobart. Port. Arthur was an eye-opener. We received a really good understanding of how Australia was built basically on convict labor. There is a nice shuttle service around the grounds of the prison For those who have trouble walking around this trip is a must if you’re interested in the history of Australia. We really enjoyed the day.

Had the best time , would recommend this for anyone, very interesting, to read what past generations went through is very sad - Thank you Evan our driver's great block worked hard to show us around We had a great time . Port Arthur & surrounding is amazing.

Full day guided tour - I had a wonderful time on this tour! The guide was very passionate about the history and geology of the area. The scenery was breathtaking, and the highlight was definitely the caves and the Tasman Arch. The pickup and drop-off were convenient, and the overall experience was very enjoyable. I would highly recommend this tour to anyone visiting Tasmania.

Under-delivered /mis-sold on what was advertised and our guide needed a mute button - It galls me to leave a negative review and I toyed with the idea of not leaving one at all, but we came away from our tour quite upset and couldn’t wait to escape from the tour bus, so I decided that feedback would be cathartic at least, whether the tour company decide to act on it or not. The tour advertised the option of hotel pick up. Our tickets clearly stated hotel pick up and yet I received a phone call from a lady at Greyline asking where we were and why we weren’t at the Travel Information Centre for pick up. We explained that no one had told us otherwise and that we would rush there immediately. We did so and no bus was waiting so I called and was told by a man at Greyline they’d come back for us. Crossly I asked why no hotel pick up and was told they’d messaged my mobile (they hadn’t) and it was on the app (I’m doing a single tour with them and had a printed ticket so didn’t feel the need for an app). Ten minutes passed and I called again to be told by the lady I’d spoken to earlier that the driver/tour guide would be there shortly. The driver, Hugo, arrived and feeling very stressed, we got on the bus and mentioned that there had been an error with our pick up location. Receiving no apology, we made our way to our seats. Hugo then turned on the mic and talked….. and talked and talked and talked and talked. The verbiage was so incessant, he barely drew breath. Whilst I fully appreciate that a tour guide is expected to impart information and knowledge, he spoke so much that it was hard to disseminate the important information from his random musings. We also had zero silence to absorb the information or even talk to each other as he was constantly talking. Bizarrely, despite the tour being advertised as a “Port Arthur Full-day Guided Tour”, the key time we expected to be led by a tour guide was when we were actually at Port Arthur, which is when we were left on our own! I tried without success, to download the audio tour, and we ended up reading from the booklet you get with your entry ticket, and the brief information on boards in front of various buildings and ruins. The various photo stops were nice and the Remarkable Cave and Tasman Arch were beautiful, but the Chocolate Foundry stop on the way home was completely unnecessary and although the tour advertised that “from the gift shop you can watch these delightful products being hand-made”, we just saw an empty area behind glass where surfaces were spotless and nothing was being crafted before our very eyes. Honest advertising would have offered a chance to walk into a shop and purchase chocolate or ice cream which you had to hoover up at lightning speed as no food was allowed on the tour bus. What left a nasty taste in my mouth was the woman at the door of the shop refusing to give a chocolate sample to a person they didn’t believe was on our tour bus, and Hugo had to verify that he was with us. I didn’t pay for a day trip to include a kickback for Greyline on getting customers through a chocolate shop door! The piece de resistance was having my ears verbally chewed by Hugo whilst he talked on the tour bus mic all the way back to Hobart. All. The. Way…. ALL THE WAY! I wanted to find somewhere to hide, or to gouge out my ear drums. The man has no pause button and I don’t care that he was a chef or used to drive a bus in Sydney or hates lavender and think it smells and tastes of toilets. What I’d like is some space to reflect on what should have been a wonderful day with fun and knowledge given and received. There is no escape on the tour bus and - over the din of Hugo’s ramblings - another tourist remarked that he’d rather take ten lashes of the Cat O’Nine Tails than tolerate any more talking! My head genuinely hurt when we reached our drop off point and I felt cheated of what I had been led to expect from the day. Other tours and guides so far on our trip have been phenomenal, so maybe the bar was set high, but they more than delivered on what was advertised and I had naturally expected the same from Greyline. Greyline - we’re leaving Tasmania today and don’t have any more trips booked with you, so it makes no difference to me whether you take feedback on board or not. However if you do, then firstly please update your tour advert to be more truthful, and secondly get your tour guide to understand that there is such a thing as comfortable silence and that space is needed to take in real information and absorb it, as well as to reflect on it.