Top Spa Experience in Hanoi - Another brilliant massage from Kim, she is extremely talented and ensures everything is perfect throughout the treatment. Reception staff, ambience, cleanliness also all 10/10. Thank you Serene Spa!

Deep muscular massage - The place is excellent, very central and it has a calm and relaxing atmosphere. I highly recommend the deep muscular massage with Rose, she was divine! Never had a better massage in my life! We were pampered from start to finish, a 10/10 experience.

Best spot! - Grace and Vivian were amazing. We landed in Hanoi after traveling for 20 hours and got the jet lag massage. From start to end it was exactly what we needed and helped us feel so much better after the long plane rides

10/10 - Had the jet lag package with Vivian as my therapist, she was amazing! Very professional, checked in with me often. I feel brand new after the full body massage and facial.

A Very Serene Spa Experience in Hanoi! - I had a great hair treatment and deep tissue massage with Tommy. He was an amazing massage therapist. Liam at the front desk was so sweet and helpful. I loved this experience <3

Susan was absolutely great!had a wonderful massage. Fell asleep. And didn’t want to leave :))will definitely be back! - Susan was absolutely fantastic. She did an amazing job. You have to visit here if you are in Hanoi great massage very relaxing did not wish to leave. Will definitely come back.

Amazing spa and experience. - The massage was truly amazing. After 90 minutes I left like a new person. Thank you. Definitely recommend this treatment to anyone.

Highly recommend for any and everyone - Great location that is extremely clean and well maintained. Receptionist, therapist and all employees were extremely professional and hospitable. Great massage and I plan on coming back soon, highly recommend!!

Experience not to be missed if you are in Ha Noi - Really a wonderful experience! Everything perfect: hospitality and professionalism at the top! Relaxing atmosphere and great massage thanks to the talented physiotherapist Zoe, who took care of me. Finally, it is impossible to forget Tiffany’s smile and pa sweetness that offered me a great hot herbal tea to end this magical evening!❤️

Worst massage experience ever - If I could give zero stars, I would. This spa was a huge let down. We particularly researched a number of spas in Hanoi and landed on this one to end our last day in Hanoi. First of all, the person who first received us kept on interrupting us as we were looking at the menu. It was quite annoying and this is where we should have stopped proceeding with getting services from this place. I understand if they were trying to be helpful but you really need to give space to people, maybe provide some initial suggestions and check in once, not interrupt every 30 seconds. Secondly, I have received many massages, from professional registered massage therapists to experienced masseuse so I know when one is truly experienced or just being lazy. Unfortunately, the masseuse assigned to me lacked skills. I selected the deep tissue massage and asked the spa to assign someone who can apply strong pressure. When it came to the time for the massage, i have never been frustrated on a massage table as I was with this masseuse. She kept on using lazy strokes with her palm, not using deep pressure techniques. Several times I turned around to tell her that I really needed deep pressure only to be met with rolling eyes. She also stepped away from the massage table several times leaving me on the table which is not a normal practice i have experienced elsewhere leading me to think that she was trying to kill time. For a place that advertises itself as a highly reviewed, which by now I suspect are probably bought reviews which seems to be a practice in this region. At the end I expressed my feedback to the manager who was very receptive to the feedback but this does not change the experience and the 90 minutes of precious vacation time spent frustrated on a massage table. A HUGE let down. A 5% discount at the end doesnt nearly make up for this entire experience. I wouldn't recommend this place or the masseuse who I am very tempted to name but I will not.