Wonderful experience of the bay with my bae - It was a great day and an amazing tour. Our tour guide Dylan was very friendly and looked after us very amicably. His information on the surprise cave was very accurate validated through my preliminary google research. Wonderful guide to visit with who made our visit very smooth right from pick up to drop at the destination.

100 % recommend - I 100% recommend this tour! We had an amazing day, there are no words to describe how beautiful Ha Long Bay is 🤩 Our guide Dylan explained every detail of the itinerary and he made sure we were enjoy the day!

Amazing day trip to Ha Long Bay! - We had a great time visiting this beautiful place! Dylan, our tour guide, was very funny and welcoming and he made sure we were enjoying the experience during the whole day. 100% recomendable!

Amazing tour - Amazing experience. Dylan was a great guide. And we enjoyed kayaking and the other activities. We will surely plan a trip again next year

Smiling Circus Family - Our guide, Xiec, made our tour most memorable. Ask for him if you can. He is very organised and is adept at making all people from diverse nations feel comfortable. He has a sense of humour which was much appreciated on the long bus trip to Ha Long Bay. The lunch we received was delicious with enough variety to satisfy everyone. He scenery in the bay is spectacular. I loved the cave tour because it was easy to access and Xiec'c commentary was entertaining. Thank you Circus Man for a very special day on our holiday from Australia

Average tour, extremely poor customer experience with pestering for ingenuine 5-star reviews. - Cross posted onto Klook but will reshare it on here because of the issues we have encountered on this tour. 1) Spent 40 mins at a pearl farm before going to the terminal, which is not included in the listed itinerary. This was a waste of time as we weren't interested, and everything was severely overpriced there. (See time stamps on the 1st image) 2) Guide had not much clue of who is in his group, as I got stopped 2-3 times and asked if I am part of his group. No proper identification on who belongs to his tour group. 3) Plastic water bottles are not allowed on board due to environmental reasoning, but this was not communicated across until we arrived AT the terminal. We were told that glass bottled water are available for purchase on board, only to find that it was canned water. The boat only provided small glasses of half filled tea at times where food is provided. The staff on the boat were also trying to hard sell jewelry, which was a big turn off. 4) Tour guide was pressuring us into providing a 5-star review on Klook as we were on our way back to Hanoi Old Quarter. Initially we told him we will do the review, but he stood behind us for a few minutes, expecting us to do the review in front of him (mind you - we were STILL on the boat at this point, having only JUST departed from Titop Island). He said to us "Not 4, 3, 2, or 1 star, only 5 stars", which is ridiculous, he was constantly telling the tour group that we should be lenient if we encounter any problems during the tour and not post it online. He left us alone after a few minutes as we weren't completing the review in front of him, and then came back 5 minutes after, and asked us to promise him to fill in the 5-star review. We already mentioned that we will do the review later. During the bus ride back to Hanoi, the tour guide was seen asking other travellers to do the same thing, and standing behind them to make sure they write 5-star reviews on Klook AND Tripadvisor, before taking a confirmation photo of the completed review and sending it back to HQ. I can't speak on behalf of other's experience, but issues 1, 2 and 3 mentioned above made the tour as 3 stars. However, the pestering and intimidating tactics used on us to force an ingenuine review has made us VERY angry and annoyed, and this is why we are giving it a 1-star review. As a tourism business, you NEED any kinda of feedback to make sure your business is going in the right direction. Don't try to silence your customers by intimidating them into writing a 5-star review. Consider improving your services and offerings, rather than using other excuses on why paying customers need to be tolerant of the issues that occur during the tour.