Would come back for more - Tour guides were helpful and kind, tho it was raining in the morning so there was no sunrise but the rest of the trip was good. Highlight was the rafting, would definitely come back for the experience. Special thanks to our driver Ajik who was so patient and friendly that made out trip easy.

Super experience with excellent people. - Excellent trip from pick up, climb to drop off! Vixo out driver was super and really nice for the journey, always felt safe on the journey from Ubud to Mount Batur and back. The guides were brilliant and the climb was beautiful, definitely worth it and very manageable with lots of time, breaks, water, food etc if needed. Tea, coffee and water with a great breakfast was provided. Banana sandwich, eggs, lychee fruit and cereal bar so plenty of variety. Guides always showing great places for photos and showing/ giving history of the volcano and area. 10/10 recommend

Great experience on this tour - jerokembar and gokong best driver and vey nice take photo and also nice sunrise tank you for service also very nice excellent day. was a memorable trip would recommend

Amazing experience - Good service, nice friendly guides. Fun trip. We were lucky to witness an amazing sunrise. We were picked up on time and the guide we trekked with us to Mt Batur Summit was great.

Stunning views and amazing guides! - The view was out of this world, from the stars to the sunrise. And this was topped off with a trip to the lava fields. Very helpful and informative guides (Dira and Vixo) who took so many beautiful photos!

Must Do in Bali - Loved the jeep ride to the sunset point and the views from there and the top of the mountain too! Sentana, our driver and our guide Gunawan and others were warm, wonderful people who took care of us the whole time with a smile on their face. :) The views from the top of Mount Batur are unmatchable! It was a beautiful sunrise and the crater views were surreal! They gave us breakfast on top of the mountain and then we went to the hot springs. The hot springs by the lake were an experience in itself! So therapeutic.

Surreal experience - Overall the whole trip was nicely planned and the trip was a well worth one. We had to get a driver for our pick up to and fro our place of stay and our driver Wira was extremely helpful!

Beautiful sunrise and beautiful biew. Absolutely breathtaking. - Super friendly and patience driver. And they're very accommodating. Love the service! Would recommend to all my friends to take this tour group.

Mount Batur Sunrise Jeep Tour - It was an Awesome Jeep ride to Batur top at early forming 4 AM. The driver/guide made us very comfortable during the ride. The Sunrise was fogged with cloud but after sometime the sun was out in its full Glory...sitting and standing atop the 4 x 4 Jeep for picture perfect photos....was a memorable experience.

Disappointing - As a Viator regular who has usually had good experiences via the platform, this particular one was surprising. We had picked the Mt Batur+ Lava Fields+ ATV option It was disappointing the least the say, and specially so as it came on a trip with family. Inconsistent communication, questionable planning and poor behavior were the key issues. We picked this tour as it involved a 4WD to Batur and optional walking/hiking(suitable for our group of 4 that included 2 seniors). However, the default start time of this tour is 3:00 AM which was too challenging for the older ones. So I called up the viator helpline. They were helpful, got in touch with the tour operator and got me a start time of 9 AM as requested. I also received confirmation that the meal inclusion had been changed from breakfast to lunch. So far, so good. Our shuttle driver arrived on time and told us to be quick as we had a lot to get through in the day. So far again appreciable. We got to the lava fields and Mt Batur(safely otherwise, but in what seemed dodgier than the other 4WDs touring at the time) We shared our concern with the 4WD driver. He was polite, but sidestepped the conversation. Trouble started once we got back from Mt Batur at 2:40 PM and started to head towards the ATV area(supposedly) That's when we were told that ATV closes at 3:30 PM and there was no way we could make it. We were told that since we had taken too much time in Batur, this portion now had to be skipped. What does not add up is that the ATV timing was absolutely never conveyed to us, not by anyone and not till this point . Additionally we had been encouraged by our 4WD driver to spend more time in the Batur area(dirt bike up/walk to where we could) without any mention whatsoever that this could jeopardise the rest of our activities. We wanted to keep our vacation pleasant so we took the news with a pinch of salt, and asked our driver to simply take us to lunch. This is when we were told that the lunch had somehow been tied up with the ATV experience so we'd have to let that go as well. This was the last straw. It's one thing to miss out on an experience. Quite another when seniors in a group are inconvenienced due to poor planning around a meal. Our shuttle driver connected us over phone with his boss. The conversation with this boss was probably the lowest point of an experience that had already been going south. Not just was this gentleman exceptionally average in his demeanor and communication, his best solution was to offer us a refund of $10. Yes you read that right- $10 to compensate for lunch as the combined refund for a group of 4. I wonder if this operator did not understand that someone who has paid over $500 for a tour can probably afford lunch. And I shudder to think of the royal meal they were planning to feed us at the princely sum of $2.50 per head I still don't know if our tour operator was the one with great reviews listed on this activity(Bali Seminayak Driver-DayTours) or a different one. If it was the same operator I no longer know what to make of this 'badge of excellence'. If it wasn't , I wonder if we were linked up by Viator with a less experienced one for some reason I've done over 20 tours with Viator over the past few years. Before this one, there had been only 1 experience which I'd call out as less than ideal But this is the 2nd, and in relatively quick succession As a customer I don't know if I'll risk a 3rd or not, but right now, the disappointment is fresh .