Break in Disney trip Orlando - A great place for kids while staying in Orlando for breaks during Disney trips, the expense is so worthy compared to what I can get in New York

Trampoline jumping fun when not crowded! - Family of 4 with 2 kids under 3 - we had a great time. Came on a Saturday morning and had no wait. Check in was easy and we started jumping right away. As the morning went on it got a little more crowded. We ventured through all of the trampoline areas but stayed on the “main” trampoline area the most. There is also a little playground/tunnel area for kids but it is not staffed by anyone so some of the bigger kids get pushy with the little kids..that was our only dislike. We did not use the concessions area or the dining area.

Kids pretending to work. The place is nice besides that. - My rating was because of the staff. They only have teenagers working the place. Some with a little attitude. They talk to customers and treat each other like they are just out in the park, not a business. They look like they hate their job. No one is smiling.

Started out great but not so much now - This place started really nice, now it's just a hot mess. Unhelpful people at the front counter. Dirty, dirty, dirty, all tables were used and not wiped down. Ropes course hardly ever open the numerous times we went and the same with concessions, nobody working it.

Unfriendly, not helpful at Kissimmee altitude trampoline park - You need a Better description of prices and how check in works. It displays on a screen for a few seconds. I Wanted to pay for our group but everyone had different phone numbers on their consent forms. The lady checking us in was not helpful and not friendly at all and it was not busy. I rarely leave reviews but it was not good.

Takes forever - We stood in line for 20 monitors to pay and it wasn’t even busy. No apology for delay and at one point there wasn’t anyone even working the register. We were charged for a spectator fee which is a joke.

Could be better - There are plenty of trampolines but the staff does not do a good job of making sure people don’t cut in front of people that are waiting. Some activities we were unable to do because others didn’t take turns.

WORST EXPERIENCE AND SERVICE - I have done my son’s birthday party 3 times in Altitude at the Kissimmee Location, of the 3 I have to say this was the worst and last. The quality of the party’s have gone from good to just ok at best. First the host wasn’t really attentive, seemed shy and not very helpful. They made me give her a tip, when I didn’t feel I should give one, for the lack of presence. First they called to ask me about the balloon colors but when I got there they said that now the tables do not include them, so why call me? If I had known I would have taken my own, but sadly I expected the balloons like previous years and was let down. Second, the package now only includes 1 pizza and no soda, so I added a soda. The host didn’t bring it out until after everyone had pizza and was done eating, then I had to ask her twice to remove it, and even then when I went to get charged they tried to charge me for it. Also the pizza was burnt, aside from coming out late, I had to find her to put the pizza order in even though when arriving I told her that at a certain time I would like the pizza when I sang happy birthday. Third which was my biggest let down, I was charged for 2 extra jumpers at $31 each. I had only made a 8 jumper package, and the host didn’t consult me about adding extras. I’m the one paying, so it should be addressed to me whether I wanted to pay for extra ones or not. So if she wanted to keep adding people without my consent I was just supposed to pay for them? This should be something the host talks to the main person about, it wasn’t in my budget and I had to pay extra for her just adding them without talking to me first. If she had I would have told them to pay their own or not jump. The lack of consideration is appalling. Last when I went to pay and gave a bad review, I felt almost harassed with the lady asking me why I didn’t like the host. I just had a bad experience, I told her I had previously had better ones and it was just ok. She kept asking like she didn’t believe me which upset me more, then she said it was to teach them, but I felt she didn’t really care about my concerns. Also it was hard to try to clean up, pay and rush out while also trying to remember all of this. Not sure if this will help anyone thinking of doing a bday but I don’t suggest it, sadly the experience is too expensive for what it is. The lack of service, rushed in 2 hours and poorly handled customer service isn’t worth close to $400. BEWARE that you will end up paying at least a 10% tip even if the service wasn’t even ok.

DO NOT open account with tem. I hope your kid(s) do not become ill due to this place - at first, it was great place to take my kid. but I have noticed over a year that the stains were increasing in size, and more were appearing. I questions its cleanliness. My kid fell ill the last 3 times there, so I closed my account. behold, the reviews and comments of this company continuing to charge closed accounts is true.

Horrible - I just visited for the first time and it will be the last time. The staff is horrible they lack the skills to work with people your staff is the definition of people just there for a check. The location was filled over capacity and the service was horrible. If this is the service you provide your customers you should really consider an overhaul or you will go out of business.