Great experience - Great experience. Service was very responsive through TripAdvisor. Our driver (Wiktor) was professional, friendly, safe, and very responsive. Wiktor reached out on WhatsApp, got us lunch in between tours, and handled transfers. The tour was very well done. Everyone must see it. Our tour guide (Joanna) was knowledgeable and clear. She was great.

5* - The overall experience was great. Couldn’t fault our driver as he was extremely friendly and polite. He was on time waiting outside our hotel to collect us. Provided us with water when I felt sick on the journey, along with a small packed lunch. Would highly recommend using this company and when I next return to Kraków I will be too.

Sobering Experience - An experience not to be missed. The tours were very informative , the guide was exceptional . The artefacts on display in Auschwitz 1 are horrendous bringing home the real atrocities that were carried out. Birkenau was equally disturbing , the entrance is a formidable sight together with the very long railway line to the gas chambers and incinerators.

Auschwitz/Birkenau Guided Tour - This tour was unforgettable. It’s been on my bucket list for years. To see first hand the devastation and inhumanity and suffering is a life changing experience. I wish every high school student everywhere could visit. Highly recommended

A must see - A harrowing and humbling experience one which I think everyone should visit once. So hard to imagine what went on here.

A must if you’re in Krakow - Booked a tour beforehand but was cancelled by operator the evening before. Mad dash to find another as this was one of the main reasons for coming to Krakow. Managed to find another with private transfers.. most definitely worth the extra cost! Auschwitz-Birkenau tour itself is busy!!! Possibly a bit too busy but maybe I like to take my time to understand what I am observing. Lots and lots of groups converge at the start and you have headphones so your guide can share information ( this is pretty good). You move around to specific parts of the site in groups.. sadly I feel that I missed much of the valuable information due to not going into all of the available areas. It’s like the groups are doing alternate routes rather than taking time to allow you to absorb the enormity of the horrific treatment that the people endured. I also feel that it depends on your guide too. Birkenau- a few km transfer from Auschwitz 1. I don’t think, unless you visit, can’t even begin to comprehend the enormity of the place. Again our guide seemed to race us around to the points of interest but to be honest the information boards painted enough of a picture of what happened. 1. Wear a jacket/ hoodie and good footwear as uneven surfaces and lots of mucky puddles. 2.Read the information boards or take pictures so you can read later. Honestly I’m glad we did because you can’t process it all. 3. Pay attention to the model in Auschwitz I as it makes more sense when you get to Birkenau I think it will be a good while before I stop thinking about this experience. I’m glad this is a UNESCO site.. and we should never ever forget what these poor souls endured.

Unforgetable - unfortunatly - What an experience. Indescripable. However all those people made it hard to really get into history. When that is mentioned it was a great, guided tour.

I think everyone should visit once. - If you are ever in or near this part of Poland this is a "got to do it at least once in your life" day tour that is absolutely worth it. I wish I had went 30 years ago. Prepare yourself for some harrowing stories, as this tour tells you all about the camps. There is a lot of walking and the guide does fly through it a bit so wear appropriate footwear and keep up. A truly humbling experience.

More time needed. - Confirmed twice by email before the day and picked up on time,Paul (Pawel) our driver was friendly and helpful. The tour was good but rushed, would have liked more time at the exhibits to take it all in as we have always wanted to come. Unfortunately you can’t but help feel as thou you are being processed a bit ( push the groups thru) due to time restraints. Not much time for lunch either. Overall definitely worth seeing, but if your deeply interested you would benefit buy taking your time to read and look at everything that is available to see.

Great tour shame about service - Must see tourist attraction and it puts so much into perspective. Such a solemn place. It is a must see historical site to commemorate the past. We booked a private transfer and private guide. However when we arrived we had to wait to join a group of 17 other people and we did not get the leisure time advertised in the booking we made. We were unable to go to all the buildings and were rushed on breaks due to the tour schedule. This was so appalling for the price we paid and the expectations we were sold. The tour guide was flawless and knowledgeable with precise English.