Great tour - A beautiful experience, everything was really good in the tour, they are very organized and punctual. The tour was very respectful and with a lot of teachings.

An experience of great value: Auschwitz-Birkenau - It was a very emotionally intense day dedicated to visiting Auschwitz and Birkenau. Usually I prefer to organize visits independently and without a guide but this time the choice to rely on a local service was the best possible. The journey from Krakow by bus (driven by Marcel) and the guide who accompanied us inside the concentration camps made this day unique: high professionalism, punctuality, courtesy!

Thought provoking day out - The trip was very well organised , our driver Marcel picked us up on time & was very professional through the day Highly recommended trip & company

Tour is to commercial - Bus driver was very nice. The bus trip was very comfortabel. In Auschwitz self it is to commercial. I think it more important to get as many visitors, instead of telling the important of the whole story. It was to busy with tours so you can’t watch everything calmly.

Solid - Well-organized tour by ladies and gentleman, no confusion at any moments. Good communication and on time. Easy and no-hassle way to visit the camp.

Unreliable Service: Avoid Cracow Visit Tours & Transfers - I booked a tour with Cracow Visit Tours & Transfers to the Auschwitz Memorial Center. Unfortunately, my experience was marred by significant logistical issues that I feel compelled to share.Despite booking the tour the day before, my departure time was unexpectedly rescheduled to 5:30 AM. According to the terms and conditions, the earliest possible start time should have been 6:00 AM. I specifically chose this provider to avoid an early departure, as I was staying outside the city and accessing the city via public transport is challenging. Upon arrival at the pickup spot, I encountered several other frustrated travelers who experienced even worse disruptions, including changes to their actual departure dates. This lack of organization reflects poorly on the provider. Given these issues, I would strongly advise against booking a tour with Cracow Visit Tours & Transfers. The experience was highly disappointing, and the company's failure to adhere to their own terms and conditions suggests a lack of reliability and customer care. Avoid this provider to ensure your travel plans remain as scheduled.

Extremely Disappointed - Tour Reservation Failure - I am extremely disappointed with my experience using Cracow visit through Headout for a tour reservation. I booked a guided tour to Auschwitz-Birkenau, only to arrive at the meeting point and find no representative from the local partner, Cracow Visit. Despite arriving early and making efforts to confirm details, I was left waiting in the rain for 45 minutes with no communication. The tour departure time discrepancy was not clearly communicated, and attempts to contact local host for clarification were unsuccessful. Then they informed me that "They tried to call me" and did not reach me. I did not receive any call or whatsapp. Even though that I called them to the number informed and it was no possible to reach them the day before. This resulted in a wasted trip from Argentina and a missed opportunity to visit this historical site. I urge the company to improve their communication and ensure better coordination with their partners to prevent such incidents in the future.