History unraveled - Well informative history museum a lot to see and interaction points with multi lingual screens and poster borders

Sobering account of Nazi occupation of Krakow - Really informative first hand accounts of what the occupation of Krakow was like under the Nazi occupation.

Interesting - Apart from a mix up at the door with our tickets, it was a great place to discover the history behind the ghetto Nd shiv era involvement.

This should be your first stop for your visit. - A very good museum in general about Krakow and its inhabitants and the surrounding area during WW2. We'll worth a visit as this will set the scene if you are planning to visit Auschwitz. No requirement for a guide as there is plenty to read and reflect upon without having to be pushed or pulled along. We paid for Skip the Line tickets, and again a waste of time. As quite rightly so and due to their fire regulations, you will have to queue. Albeit a short time anyway, nothing to be annoyed about. We used Krakow Booking for our tickets and was informed that we were to give our printed voucher to their waiting representative and we would receive our tickets. However, they fail to mention that they don't actually send anyone and email you your tickets on the day. Not what you need when they keep failing to add the tickets as an attachment. Eventually we did get in 45 minutes later with the help of a very kind representative from anouther reputable booking company who was present. Unfortunately, I did not get their name. In short, just turn up and pay on the door.

Tight spaces! Alot of Information! Don't bother with Skip the Line Tickets - I love the idea of the museum, but several issues weren’t considered in its development. The first problem was the traffic flow. There was not enough room to maneuver through the museum and take in all it had to offer. This especially became a problem when you got stuck behind a tour group; there was no room to move by them. So you had to wait until they finished using the space. Some corridors were so narrow, and that wouldn’t have been a problem if you were just moving from one exhibition to another, However, they had a lot of pictures and information on the walls of those corridors but little space to stop and take them in. The second problem was that there was so much information. It’s all good but it got extremely overwhelming. I think in the creation of the museum they could have been more focused in the information they chose and still have achieved their educational goals. Lastly, it was so poorly organized at the entrance of the museum, and ticket sales is confusing. I bought a ’skip the line’ ticket on-line, and wished I hadn’t. I bought one for an 11:30 am entrance and found at a the museum door when I tried to enter that my ticket actually had a different entrance time of 12:10 pm. Had I not already bought a ticket I could have easily bought one at the door and got in when I arrived. So forego the ’skip the line’ ticket and just get it at the door.

Interesting walk through history - A good walk through history and knowing about Oskar Schindler and his factory. It's more a museum about generic WW2 history than about the factory per se but a good experience nonetheless

Museum is good. Booking service is not - The museum itself is nice. The ticket booking is a nightmare. We booked a ticket on TripAdvisor with skip the line. There is actually no "skip the line" as no one told us not to queue because there was a man with our ticket somewhere. So : find a random guy who has your tickets but is not a guide nor working for the museum. Visit on your own.

Disappointing, a very poor museum. - I was looking forward to this, following a marvellous experience the day before at the salt mine. How disappointing! Very poorly organised, from trying to book an English speaking tour; not possible on line. We were staying 18 minutes walk from the factory, so decided to just go and find out what is going on. The door security guy said we have to line up to get tickets. About an hour and a half later, we were inside and purchased tickets. I asked for an English guide group but that didn’t happen. At least on the tour, everything was written in Polish and English. Lots of pictures on the walls, lots of text, a few room cameos, nothing of the factory and no enamelling. The best part was a short movie, which sort of explained the story of Oscar Schindler and the factory. My advice would be to skip this place, but DO NOT miss the salt mines.

Don,t book Schindlers factory through this site. - Didn't enjoy the pre Schindlers experience. Having contacting viator 3 times the day before, saying that i had not received any tickets . I was told via email that i had. So, we went along to the factory before our time to make sure everything would be okay. We expected to meet someone to get our tickets as others seem to be getting theirs. We spoke to a couple of guides and they tried to help us but still no ticket and no one to meet us. It says on the factory doors that any complaints with tour operators should be referred back to them. We then met two other couples that he'd used viator for tickets and they had same problem. We decided our only option was to pay on door. I don,t understand if this keeps heappening why do viator let the tour operator use this site to accept bookings. We received an email to do a review but i am not sure why as we didn't get a ticket. When we rang our calls were not answered.

Would not book through you again - When we got in to the factory our tickets that was sent to us would not scan when I tried to contact you by phone there was no answer I was forced to purchase more tickets This was the second disappointment with this company