It was best experience I... - It was best experience I had and thanks from normands for his amazing tour guiding and make this experience interesting

Love the variety of chocolate tastings - David was Very helpful. Fun tasting all the chocolate. Could not have done on our own. Too many trains.

We Loved This Cheese & Chocolate! - We chose this trip experience primarily because we wanted to spend only one day venturing outside of Lausanne and because of the authenticity of the cheese and chocolate features. We were impressed with all of the features of the trip, knowing that we were there for the educational experience within the factories, to enjoy the beautiful views, the tastings, and to see the medieval village. The trip was EXACTLY as described and we enjoyed every bit of it. We toured on a Sunday. They arranged for an extremely convenient pickup point right outside of a Metro station in Lausanne (which we were already very familiar with from our weeks' outings). The driver was very kind, informative, and sought to assist us all throughout the day. He was very clear on each place we visited...what to expect, our timeframe, his recommended viewing areas, etc. The Callier chocolate factory has an entertaining and informational audio tour with a smaller replica of the machines and process used in the chocolate making operation. The tasting room was plentiful and you could taste whatever and however much you wished! At the end of the tour, was a giftshop where we purchased chocolates to take home in a cooler bag. We then ventured further into Gruyere to the cheese making facility where we had a tour of the cheese making process, with lunch in the restaurant. Others on our tour bus (a group originating from Geneva) had purchased packages from a different travel vendor, which included a fondue lunch at the cheese factory and Golden train trip back down the mountain to Montreux (this TripAdvisor package DOES NOT include that, which we knew), but our driver was able to upgrade to add our lunch and panoramic train ride....which was excellent because we were then able to eat with the people in our bus group and the meal was already pre-arranged for them and ready to go (i.e. no finding lunch on our own in the village, which we liked due to timeframe). We then ventured into the village and toured the buildings, the church, and walked up to the castle. We were advised that we would not have time to tour the castle, as we had to make our train departure time...which again, was fine, because we knew this already and had not really planned to see the inside of the castle. We were very content with the fabulous views, the idyllic village, and the many opportunities for photos, and strolling. We met back at the bus and the driver put us on the train to head back towards Lausanne. He picked us up from the train station, attended to guests' requests for toileting needs, and we were on our way back to Lausanne/Geneva. In all, our driver was attentive to us, always checking for headcount, making sure we were all accounted for, we followed his instructions precisely and all went well. The factories were very educational, food was delicious, and the views spectacular. If you want a stress-free excursion, where you don't have to plan, arrange, drive, or orchestrate anything, this is your trip. We got on the bus, enjoyed, and were dropped right back where we started, happy as can be! If you like to control your own traveling experience, are picky, grumpy, or are a negative-nelly who doesn't enjoy history and scenery, well, I don't know what to tell you...we absolutely loved it!

From Cheese to Castle - History in the Making! - I took the option of spending more free time in the medieval city rather than sit for the extended cheese tasting. It was a great decision. I got to se the castle, visit shops and eat a delicious lunch. Roger was a great bus driver /tour guide! The cheese and chocolate factories were both very interesting.

Fun, fondue and chocolate tour. - It was a great day. Exactly as it was described. The guide was friendly and knowledgeable. Sampled chocolate and Gruyère cheese. Comfortable bus. The highlight was the free time in the mid-evil village with lunch and shopping on our own.

The tour was amazing. Well planned... - <p>The tour was amazing. Well planned, well organized and well executed. Our Guide Marie has a good knowledge on the tour places. Each and every location were explained well. The chocolate factory, cheese trasting and the train journey are very good. Thank you Visit and KeyTours SA.</p>

I thoroughly enjoyed the... - I thoroughly enjoyed the medieval village along with the chocolate and cheese factory tours. However, it would have been more enjoyable if additional historical/cultural information was provided during bus trip.

The locations were good.... - The locations were good. Tour guide was terrible. Never introduced himself or bus driver. Did not inform us about where we were going and gave no history of the area. Basically he just told us times to be back to the bus.

Gruyères tour of Chocolate Factory and Medieval Village - Great tour and tasting at Chocolate factory and tour of cheese factories, but way too rushed. Don’t expect a leisurely tour because if you aren’t done and at the bus in 25 minutes for cheese factory and an 55 minutes at chocolate factory, you’ll be left behind. They twice left without an accurate count at both places and the second time had to divert our bus group to pick up the mother and daughter that had been left behind. 40 minutes round trip. Tour of castle costs extra. Worst of all we almost didn’t get the tour at all as there was a big triathlon event in Luassane blocking our pick up point and tour never contacted us with an alternative pickup. Only due to the generosity of hotel concierges at a place we weren’t even staying who spoke French did we reach tour company to arrange an alternative pickup. Then they didn’t show. Luckily a Canadian couple with phone service called again and yelled at the company who was telling him to call the bus driver. He told them we needed to make the arrangements ourselves! Finally they did come but the remainder of the trip, the English speaking tour guide referred to us as “the couple with the basic package who diverted the tour”! Not a nice reflection on us!! All in all we spent 5 hours of travel time during an 8 hour tour. Not worth the money spent.

Late pick up and it was not provided... - <p>Late pick up and it was not provided the service it was sold for.</p> <p>I was not allowed to visit the Cheese factory with cheese tasting because the guide said this is not included on this trip, only the Gruyere gold day trip.<br/> However the itinerary clearly says the cheese factory is included.<br/> Waste of money.</p>