I highly recommend this tour - Based on the fantastic catamaran snorkeling trip that we booked through Viator, my wife and I booked the Mangroves Kayak Tour. We immediately bonded with the guys handling equipment when they offered us a kayak suited to our experience - it made all the difference in enabling us to navigate the sometimes tricky turns in the mangroves maze. Our tour guide, "Cheesy", was an incredible source of knowledge, culture, and humor. His "trick" of having a conch turn itself inside out was really an inroad to a larger discussion of the history of the importance of this sea creature in the culture and foundation of Turks and Caicos life. It was clear that he loves nature, his heritage, and learning. It was great spending two hours in the most incredible natural surroundings with my wife, our guide, and fellow enthusiasts. I highly recommend this tour.

Great way to see the natural side of Turks & Caicos - We really enjoyed this excursion. I was a little uncertain as the more popular tour companies were booked up by the time we booked, but this tour group was great. One caution — be sure to triple check the starting point for your tour — the original tickets had one location, while the email we received the day before the tour had another Google map pinpoint. We should’ve stuck with the prior day email, as it was correct and we went to the wrong spot. All ended well once we found the right spot about a 7 minute drive away. Our guide was great. They hook you up to a dingy or jet ski and pull you on your kayaks across the channel to Mangrove Key, which was nice (it would’ve been a LOT of paddling to get there). Once there, our guide led us through a number of cool areas of the mangroves. We saw big sea turtles right under our kayaks, got to touch a jelly fish, learn about the mangroves themselves, and finished the tour with an up close encounter with a young (and small) lemon shark. As I said, our guide was friendly and knowledgeable and made it a pleasant morning for all of us. Don’t forget to wear a lot of sunscreen and know that navigating the narrow passages can be a little challenging for novice kayakers, but you figure it out — and the water is very shallow and clear. All in all a great tour. Highly recommend!

Turtles for days - So many turtles! Cheese knew so much about the mangrove, the ecosystem, and where to spot turtles. Highly recommend!

So many sea turtles! Gorgeous mangroves! - This was an absolutely incredible tour!!! Our guide Khadaffi was really great. He was super friendly, knowledgeable, and he was patient with us when we kept getting distracted by the turtles. He helped us find a shark and a good 20 turtles. He pointed out interesting things about the mangroves and found a live conch to show us. He took great photos and videos from up on his stand up paddle board and shared them with us. Everyone in our family was impressed and came back all smiles. The only thing travelers should be aware of is that the start time is actually based on high tides. So don't book anything else for that day, and make sure you check your email and phone the day before your tour so that you'll know the start time. Finally, the clear kayaks are cool, but they are a little harder to maneuver than the regular kayaks. We booked the regular kayaks to save a little money, and I'm glad we did.

Adorable sea turtles and beautiful mangroves - Wow, wow, wow! We all had so much fun on this tour! Our kids are ages 6-17, and all of them loved it. There's a reason this tour is so highly rated. Our guide helped us spot a lemon shark and tons of turtles. He was even very patient with us when we kept getting distracted by the turtles! He found a conch shell and shared information about the conchs. This tour was a big highlight of our trip, and we loved everything about it. I can't remember our guide's name, but it began with a K, and he was fabulous!!

TCI Mangroves - Great excursion, very kid friendly. Bob was knowledgeable and very helpful to our group. Very easy trip, saw a large barracuda, a turtle and plenty of fish!

Cancelled - We received a text message the day before that our kayak tour was cancelled because the guide was sick and that we could reschedule. We emailed, texted, and called but nobody responded. We were still charged. Never went. Still haven't received a refund.

Read- Do not book this tour. - My husband and I were very much looking forward to this tour but what a disappointment! They did not show up for our tour and did not communicate with us that it was canceled. From the beginning, it was not well organized as the address provided on the booking was their old address. We were able to find the new departure point from the help of locals and guides from other tour companies. Not only did the tour operators not call us to notify us that the tour was canceled but the only number provided on the booking was out of service. They refunded the money but without offering any explanation, ability to reschedule or apologies. The reviews were mostly positive, a few that reported communication issues which after our experience I’m surprised there aren’t more. We’ve traveled a lot, booked a lot of tours/adventures and never have we had such a bad experience like this one. We also understand that weather can cause tours to be cancelled or rescheduled. The complete lack of communication and inability to contact the company is unacceptable. Bottom line, we wasted 2 hours and over $50 in taxi charges for a lot of frustration and no kayaking. Suggest booking with Clear Bottom Adventures or Carribean Cruisin- both companies were extremely helpful and kind in contacting Turks Aqua Adventures to inform us our trip was cancelled. More details about our issues: 1) the location on our confirmation was wrong/doesn’t exist. After we arrived at the designated deserted location, we saw some people walking on the beach who informed us that they no longer allow kayak departures from that location. Our kind cab driver called around and found the correct location and brought us there. 2) The single number on our confirmation and on the Turks aqua adventures website was out of service. We called that number the morning of to confirm because it was windy and were concerned the trip may be canceled. We found a number of very nice locals who knew of Turks Aqua Adventures and had a guy’s personal cell number that they called to inform us that the trip had been cancelled after about an hour of guides/locals contacting the company.

No one showed - No one showed up. Waited 30 minutes along with other family. Also no one answered phone number provided. Seemed like a big scam

No Show - We arrived at the designated site ten minutes early. We called at 10:10am to check on the tour operator. No one showed up other than other paying customers so we left at 10:30am.