Quick visit to LA area - Got off the ship about 9 am and met our tour guide. Arman was close by waiting for us. He drove us all over Hollywood, Beverly Hills, Santa Monica Blvd, the Sunset Strip (we couldn't see all of that because it was closed due to the Oscar's being there soon), the walk of Fame, Rodeo Drive, The Santa Monica Pier, and Venice Beach. Wish I could've gotten more photos but it was hard from a vehicle. We stopped twice to get photos (the Hollywood sign and the Beverly Hills sign). He was very informative about the LA area. As first time visitors, this was a great tour for us to see a lot of things in a short amount of time. He was very good at making us feel like we would like to come back and stay longer to see more in greater detail. But for a one day layover between a cruise and our flight home, it was perfect.

Had a great experience. - Enjoyed our tour. Would highly recommend. Getting a small group photo with the HOLLYWOOD sign in the back was special.

Excellent tour - A very enjoyable way to experience LA in one day. Collected on time and pleasant driver. Saw everything we wanted to and more .

LA destinations with celebrity service. - Ad was very professional and knowledgeable..AB was very attending to our destinations. Highly recommend him. The memories are worth every penny.

Perfect choice! - Very organized tour..Armand is a very competent tour guide..perfect tour to get a glimpse/sneak peek about LA..was able to see a lot of LA even with limited time..worth it..perfect for our family of 8 with an infant and toddler..

Excellent experience - I did this tour with my family it was 6 of us in total and we did have 1 toddler so he provided us with a booster seat. I highly recommend this tour. We visited several places and had time to take pictures. He was very informed and made sure we were always comfortable. We will definitely be booking another tour for a different part of California.

Compact Tour of LA and Hollywood - Excellent helpful guide. Went to all the relevant sights. Only negative was that the type of bus did not lend itself to getting a good view, there was not enough window space for viewing

Disappointed - Personally I did not enjoy this tour. Driver/guide was not very informative. Just mentioned sites as we drove by. Did not specify that if we delayed we cannot continue the tour. when we stopped at the Hollywood walk of fame at 1205pm he told us to be back by 12.30 but not to worry coz we have plenty of time. We get back at 12.35 but one of the children had a hot dog with him he was not allowed on the coach until he ate that . In so doing which took less than 5minures some if the adults had to help him. On the way we are now told that we cannot go to see the Hollywood sign because we are out of time. This was most disappointing as he did not have to drop us off at the hotel but at Warner Brothers this is about 10 mins drive and to go back to pickup point would be an hour

A huge let down: badly managed and poor delivery - Sorry to say, our tour yesterday was a huge let down. Had booked this with hard earned BA miles and were really looking forward to it and it was quite poorly done. To start, points as below: Pick up and arrangement Had spent many emails arranging to start at 1100 as had a baseball game in the evening and had agreed the 1100 pick up from hotel. Called just after 1100 as no sign of driver. Driver response was “Did you get the email ? New pick up time is 1130.” Email was sent that morning post 0900 as we had checked, reason given for change was some spurious reason if systems not linking up. No apologies given at all. Put this to one side and he finally arrives at 1137. We have been hanging around the hotel for all this time and getting concerned. Driver arrived with still no word of apology. Reason given is difference in systems and email didn’t reach him. No contrition for being late and bad first impression and appearance (more on this later) We are now worried that we will be late for baseball game and ask if we can get dropped nearer the stadium (we have also lost 30 minutes of our tour) . Told this will be an extra charge to go to the stadium and can’t do anything, we’ve now lost 30 minutes from the tour and no apologies still. Later in the day redeemed himself by dropping at the stadium in busy traffic and we did tip him but not great. Content of tour: Not even on the main road from the hotel and tried to upsell other tours (studios, VIP, etc). This tour has got off to a bad start, trying to sell more at this point was inappropriate and seemed desperate. Poor knowledge of LA from the guide. Most of what was told was delivered in monotone and not given much detail. Driver points out Bel Air gates and nothing more. Have to ask who lives there and get short answers. Other points given were wrong (John Paul Getty was not British, got the subject character of The Aviator wrong.). Content and delivery lightened up when he told us Viator could allow a drop off at Dodger stadium as was short and dull delivery beforehand. Not explained we couldn’t get close to the Hollywood sign and were taken to a random car park for a picture. Van and Driver: Van was needing some attention. Interior was messy, used tissues sitting in the cup holder area, cardboard boxes and unsightly wires in the front seats. Windows unclean and the van looked shabby compared to the many other vans we saw on the tour circuit. Difficult to write this and driver also dressed shabbily in old T shirt with sweat stained and tatty baseball cap. Was not a professional look and dressed as if hanging out at home to do the garden. He did what he could but really not a charismatic tour guide. A tiny bootle of water given at room temperature, one row of seats had no view at all. Was sure we had read about a professional photographer but taking some snaps our our phones (didn’t enjoy someone else handling phones at all, too over familiar and not good) Summary An overall poor experience. We have had more pleasant and informative drives from the Uber drivers in LA. British Airways should not associate with a company like this, experience was poor, amateurish and not at all value for money. We have had tours all over the world and this is the worst yet. Considering how long it takes to earn air miles, this experience was rubbish.