Pickup Instructions:

From the Airport (Arrivals): Once you are prepared for pickup, kindly proceed to the terminal curbside and contact us.

Pickup from Other Locations:
Please arrive at your designated pickup spot 10 minutes prior to the scheduled pickup time.

Points of Interest

• RapidShuttle

• 1 Checked Bag (up to 50 lbs.)
• 1 Carry-on per Passenger (up to 19 lbs.)
• Free waiting time up to 30 minutes from the airport
• Free waiting time up to 10 minutes from any other locations
• Goods and Services Tax (GST)

• Gratuities/tip.

Selecting a private, cost-effective, and dependable door-to-door transfer service in the greater Anaheim Resort and John Wayne Airport area guarantees a smooth travel experience customized to your preferences. With a professional driver meeting you directly at your airline’s terminal curbside, hotel, or private accommodation, and helping with your luggage, you can enjoy a stress-free transfer. This tailored service ensures a direct trip to your destination without any unnecessary stops, enabling you to concentrate on what truly matters—your comfort and convenience.

• The Service Operator staff will do their best to track flight Arrivals for all Private Services. However, it’s the Traveler’s responsibility to contact us and inform the Service Operator of any delays, cancellations or flight changes. Also, it is the Traveler’s responsibility to let the Service Operator’s agents know if they are running late due, but not limited to Luggage, Costumes, and or Emigration Issues.
• Guest is responsible to notify the Service Operator for any delays. After the allocated waiting time, if no contact with the party, the Service Operator reserves the right to record the trip as a No-Show by the Guest. No-Shows are Not Refundable.
• Drivers are not allowed to collect payments onboard for the exception of tips. Any cash, or any other form payment made directly with the driver it will be considered tip/gratuities.
• The Service Operator, nor its drivers are responsible for any items left in the vehicles; please ensure you have all your belongs upon exiting the vehicles. Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator before travel to confirm if your excess luggage is acceptable.
• Collapsible wheelchairs/Scooter with removable wheels can be accommodated providing the Guest(s) is/are accompanied by someone who can assist them, board, disembark and disassemble/assemble the wheelchair/scooter. Please keep in mind that Wheelchairs/Scooters may not fit in a vehicle luggage compartment designated for 1-2 Passengers (Sedan), or 3-4 Passengers (Minivan). Because Wheelchairs and or Scoters vary in Size, Shape, and Form. It is the Guest(s) responsibility to ensure that such items can fit on the selected vehicle and or passenger group. Due to liabilities, the driver is not allowed to assist in the disassembly/assembly of the wheelchair/scooter, nor assist the Guest(s) board or off-board the vehicle. Service Operator vehicles are Not equipped to provide Access/ADA services. In the event, that the wheelchair/scooter cannot fit in the baggage compartment, nor the Guest(s) can board the selected vehicle/service; the Service Operator it will do their best to find an alternative service for the Guest(s) at their costs. The Guest(s) understands that these costs will be in addition to their initial cost for the reservation. The Guest(s) as well understand that in the event that the Service Operator’s driver cannot accommodate the Guest(s) due to their ability to board, and/or off-board the vehicle, and or the scooter or wheelchair cannot fit in the baggage compartment, the Service Operator reserves the right not to issue a refund for the services.
• Due to unforeseen events such but not limited to Road Conditions, Mechanical Failures, Over Bookings, the Service Operator reserves the right to hire an Affiliate and or Partner to provide transportation for a scheduled pickup. The service type and cost will be equal or greater from what the Client has paid. In such cases, the information provided to The Affiliate and or Partner it will be limited to the Client’s name and contact phone number, arrival/departure flight information, and pick up/drop off information. In the event the Service Operator sees the needs to use one of our Affiliate’s and or Partners to provide a scheduled pick-up, the Service Operator it will Not Charge the client any extra fees. These measures have to be in place to ensure that our clients do not get service interruptions or to avoid any unnecessary delays.

For a full refund, cancel at least 24 hours before the scheduled departure time.