The laptop code was really confusing and it got is stuck for a long time on the quarters. The second room seemed a lot more fun but the time we got there there was no time left. Bummer for.a.first time
We were very frustrated that the video clip wouldn’t work. We asked for help but apparently you couldn’t hear our requests. Other escape rooms listen as well as watch so it was surprising how long it took for someone to knock and come on to help.
Additionally as a group that usually uses Apple computers it was difficult to even find the file.
The escape room was great but the game master was very unenthusiastic. We also did ask for hint early on and it went ignored for a good few minutes.
We had a group of 4 do the CSI: Hollywood room. We had such a blast! Wish we had others people in our group since t can be up to 7. However, even as a small group we had a blast!!
Engaging story and challenging puzzles
Puzzles seemed simple. Would like to see more puzzles that work your brain
the employees here were very nice and enthusiastic. Even from reserving over the phone they were very professional and accommodating to all my questions as a first timer to escape rooms. My group enjoyed the theme and the attention to detail in the puzzles. We continued to talk about how much fun we had afterwards and recommend all our friends to check this place out!
The puzzles were very clever. And the staff was wonderful. Altthough we didn’t quite escape, we had a blast! My tteenage kids are already asking when we can do it again.
The games itself was very challenging and fun. My only complaint was that it was so cold in the room it was hard to concentrate. I will definitely go again to another “puzzle” and I will bring a sweater!!
We enjoyed the puzzles, but there were way too many puzzles for the time allotted and the host couldn't solve one of the puzzles at the end (she knew the gist of it, but not the exact answer). But the hosts were very friendly, we liked the puzzles that we had time to solve, and overall enjoyed the experience!
Extremely challenging but so fun! We did not complete the room but the game master was awesome and helped explain where we could have done better. We will definitely be back for other rooms!
Fun room with challenging puzzles and friendly staff
Well we lost the game on a technically had done what was required but the magnet didn't open the door so we lost 15min trying to figure out what we had already done over again. Other than that it was a great experience really enjoyed the night thanks
First time doing an escape room for 2 of the 3 of us. It was challenging and the staff was AMAZING. She made it enjoyable. We would definitely do another room with your team.
Staff was excellent and super nice and the rooms were so fun!
It was our first time there and it was difficult to get started. Felt like without the clues it was nearly impossible. I am sure when people go the second time it is easier.
This was my second escape room with Puzzle Workshop (first was The Illuminati). Both rooms had great puzzles and were very enjoyable to do. The Illuminati was a bit more challenging but partially because we only had two people doing it (which I really liked that Puzzle Workshop doesn't combine you with other groups -- however, you have to book three tickets minimum, which I was happy to do to not be combined with strangers).
Full disclosure, they do have a cancellation fee of $30 if cancelled 48 hours or before -- so make sure you book the correct time you need for your group as this can dampen your experience of the room.
Except for the cancellation fee, Kym provided great customer service over the week I was in communication with her via email and phone trying to find the right day and time for the reservation.
Fun, exciting, suspenseful... had a fabulous first time for an escape room. Clever puzzles that really kept us on our toes. Will definitely do it again.
Friendly staff, good props and puzzles, intriguing story.
CSI Hollywood was a good room with some unique puzzles, and others so obvious they were staring you in the face which made us overthink it.
The downside was that when we first entered the room the file we were given to write the kidnapper and location were written in by the previous players and hadn't been erased so that part was spoiled for us before we even started. It didn't change the play of the game too much but definitely dampered our mood.
We all had a lot of fun. Wish we had more time to finish it. It says it's for 8 and up so we brought some younger kids with us. I guess it is doable for younger kids but wouldn't have enough time. We want to come back and try the other rooms with just adults to see if we can complete it.