Excellent service - Well organised and professional. Would definitely use them again. Used their services over 5 days for a group of clients.

Brussels is Beautyfull especially downtown, people are very friendly and the beers are of course the best in the world - For my 3 days business trip, i order a executive sedan with probably one of the best driver i ever ride with, stylish, knowledgable and veey smooth driving. (Ask for the rastaman wirh the sedan is one ;-)

Mr Jean Paul - I had a great experience with their Airport transfer , i recomend to any one coming to Belgium to use this service..Thanks once again

Extremely disappointed. Would give a ZERO if possible. - My husband and I were celebrating our 25th wedding anniversary. I took care of all the details, including our transfer from the airport, 4 months in advance. I received an email from Viator requesting flight details which I provided the same day. I was informed that I would receive information about the driver, car type and model, and meeting point at the airport. I never received this information and it was a small miracle that we found the driver within 30 minutes of landing (on time) and collecting our luggage. Another driver directed me to an area opposite where we were looking (foreign country, no cell service). There we found our driver who looked extremely annoyed and instead of greeting us said he was about to leave. After an interminable silent period in the vehicle, he got his boss on the phone who informed us that it is their policy to charge 10 euros for every 15 minutes their driver has to wait. UNBELIEVABLE! We followed our itinerary to the T and Viator didn't communicate any information to make our transfer a smooth one. The driver was dressed in street clothes, not professionally like the other drivers in the arrivals hall. I had to argue with the boss from the back of the vehicle and I was shaking by the time we arrived at the hotel. Not how I wanted to start an important trip that I had been planning for a very long time. I will NEVER AGAIN use Viator.