Jam packed with historic sites - Because of this tour we were able to see the amazing monunents of two historic cities we would not have been able to do otherwise. It is a long day, but well worth it.

Recommended - The visit was great. All very well explained. There is more time to see Segovia than Avila but enough to see what is important. The Samuel Guide deserves a monument for his patience with users.

One guide both for Spanish and English speakers!!! - At departure we were separated in 2 groups, Spanish and English speakers, in 2 SEPERATE COACHES! In Segovia, we, English speakers were excellently given a guided tour by Elena, however at Avila, Spanish and English speakers were joined together in one group, and Alberto, tried, without success, to give us the Avila tour, both to Spanish and English speakers, ALLTOGETHER ! Let's just say that the English translated parts of the Avila guided tour were not as illustrative as the Spanish parts!

Was just okay - The tour of the towns were good but it was mostly in Spanish- the candy tour was a waste of time when we could have explored more

Beautiful places, not a great tour - They are both beautiful places to visit unfortunately the tour didn’t allow for much time to explore. Time was wasted in a ‘factory’ tour that was not mentioned before booking, which left only 30mins to explore Avila on free time. Tour guides English was limited and no English at ‘factory’ . Would highly recommend going to Segovia and Avila, but not on this tour

Such a terrible experience - Our experience with this tour was extremely disappointing. From the start, the guide failed to address our needs. Worse, he displayed clear discriminatory behavior, which made us feel disrespected and unwelcome. He acted as though we didn’t know what we were saying or advocating for, especially when we raised concerns about the inclusion we expected in our tour. His dismissive attitude was frustrating and unacceptable. Overall, it was a terrible experience. To make matters worse, he didn’t even apologize for his actions or behavior NOT until we pointed it out. We strongly advise others to reconside as well. We usually take travel tours for a more fun and comprehensive experience but what happened today was NOT GIVING.

HORRIBLE - I tried to cancel 24h before and when I canceled did not generate my refund. I paid for something I didn't do. I contacted and did not perform the care. Horrible, zero consciousness and looking at the consumer

No more than a bus ride - Our guide had zero personality and literally just walked us up the main street, then left us at the Cathedral. Gave little to no Interesting history or anecdotes . The majority of comments went something like this: “ On your left is a very important building in Segovia. It was built in blah blah .” No fun stories. Just facts and dates. Did not stop like I saw other guides at various landmarks. We did stop at 1 overlook (an outdoor restaurant’s terrace) for a photo op of the city. Again, no interesting info given. The guide did not wear anything distinctive nor hold up a flag as other guides were doing, so if you did stop to look in a window or take a photo, you could easily fall behind and not know where your group was because of the crowds. He did not offer any suggestions for restaurants or “ don’t miss “ sights. He left us by giving out maps. This was a bilingual tour (English and Spanish) and that made it confusing to know when he was moving to the next “ point of interest “ if you will, because nearly everything ended with, “ in Segovia “ regardless of the language. Overall, I feel like I spent $80 for a round trip bus ride for two.

Not the best - The guide was kind and knowledgeable but due to the tour company setting up multiple different activities for every group it was very disorganized. We had to rush through each city and try to catch the information with different languages. The group was huge with 60 people with one guide in the first city. I am surprised everyone made it back to the bus because there was not much direction. It was more like a self guided tour with transportation.

Awful. - Our tour left without us. We were told we would get a refund in 10 minutes, so I immediately booked another tour. The first tour left without 30 of us, and then we were denied a refund. Viator is a disgraceful company. I work for a huge corporation, and I am sharing my experience there. The tour I did go on was terrible. The tour guide was not knowledgeable at all, and it was a lame experience, where we were left to our own exploring. I hope your company does not survive, because you have no right treating people the way you do. Terrible, terrible memory.