An excellent Royal visit! - Pilar was excellent in giving us a very informative tour. Her overall attitude and enthusiasm was very positive and made us feel like we were immersed in royal history. I especially want to thank her for giving me a quick tour of the cathedral. ¡Muchas gracías!

Great Tour - Our guide was so nice and very informative. This was a great tour and thought the amount of time was perfect.

Great tour guide, excellent tour! - Sergio was our guide and he was excellent...well informed, clear, organized and personable. The Palace was beautiful and he truly made it shine! Thank you for keeping us either ahead or behind the crowds and for the excellent tour.

Do the audio tour early in the morning - The palace is beautiful and we did the audio tour headsets. This allowed us to walk at our own pace and it took about 2 hours inside and out. I would not pay for the tour guide for this one. The audio was great. Go early in the morning--9:30am to get in line for the general admission. Not many people and by 10:30 the line was incredible. Even if you get tickets and they are not early in the morning, you will be fighting a crowd of people in all of the inside areas. Beautiful place to tour and well worth the general admission price.

We had a nice experience... - We had a nice experience ! Our tour guide was very good and we enjoyed the palace. The Cathedral was not part Of the guided tour, despite that being part of the description. The price included just tickets to enter the cathedral (from what was explained to me).

Excellent choice - Excellent tour. No regrets. Rodrigo was an excellent tour guide was witty and knowledgeable. I definitely recommend this tour

The tour was interesting - The tour of the Palace was great but when we got to the Almudena, the guide just dropped us off at the entrance and recommended that we go up the stairs and look at the ceiling and then left us. It would have been nice to have the same attention and actually given the tour as he did for the Palace.

Royal Palace Only - The royal palace was amazing and we had a very nice and knowledgable guide. There was however no guided tour of the cathedral as advertised. Our guide in fact explained that there was really no need for a guided tour of the cathedral, and she was right. She even pointed us to the armory which is inside the palace gates that we wouldve never known existed. So we did that which was good and walked the cathedral by ourselves. We chose not to go up to the done which cost extra. So our issue is with Viator for false advertising. We nay have even overpaid but be clear the palace is a must just be careful what you reserve!

Dire experience - Terrible. Having the tour booked well in advance, we arrived in Madrid and the day before they called us to tell us that the contracted tour is suspended at 10.00 and that we change it at 13.00 because they have put another group in English at our time.... They happen to us at 13.00 in the heat of August in Madrid and screwing up the plans we already had a posterioi so we have no choice but to suspend the tour and refund money. I will never buy them anything else and of course I will recommend everyone to avoid them. Irresponsible company.

No Go! - I booked this trip for 5 of my friends visiting Madrid for the first time. I took them to the meeting location and I thought they would have a great tour and tour guide, but unfortunately they had a horrible experience. This is what they let me know after their tour: The tour guide was NOT well versed in the history of the Royal Palace and could not answer basic questions. The tour guide did not provide a guided tour of the Almudena Cathedral and told the group to go on their own through a side door. The tour guide needed more training on how to answer questions and interact with a group appropriately. Out of all the activities I organized for my friends on our trip, this one is the one I opted out to participate. I felt really bad for sending them on their own. They told me it was not worth the $$ spent on the activity.