Unforgettable Journey - an excellent trip, our Roman guide, was excellent, I recommend it, an unforgettable trip, to spend the day, lack of time to know, a comfortable vehicle, a detailed explanation and space for us when we needed it.

Relaxing - The drive from Vienna was long but Hallstatt was very beautiful so it was worth taking the long drive.

A great day in the Austrian countryside with Tim - We booked this tour the night before as we were concerned about the weather, and Viator did not disappoint. We had a great time with Tim our tour driver who was very knowledgeable of the history of the places we visited. He explained the itinerary and made sure we got to spend ample time in each destination, while still getting us to Salzburg before sunset so we could enjoy the views. We especially liked Hallstatt and would stay longer or even stay at least 2 days if we had more vacation time. We highly recommend this itinerary.

Nice way to see some countryside and the beautiful city of Salzburg - Salzburg was amazing, beautiful and old city with so much culture and history, wish we could have stayed longer. The drive through the scenic countryside was very relaxing.

Wonderful - Marian has been a very pleasant driver. She has always made sure that we are at ease and that we make the most of our time. He also gave us tips for the rest of the days. Highly recommended and of course, Hallstatt and Salzburg are worth the trip.

Trip to Slazburg - Driver peter was very nice and knowledgeable. We didn’t not hire a tour guide which was costing anoter 140 dollars. Wish we had time to spend on the beautiful lakes on the way.

Beautiful but too much for one day - Beautiful cities but too long of a day and not enough time in each place. Id you only have one hour in town, you have ro choose between lunch or sightseeing. Maybe this should include two towns only, not three. Guide was late, each town was 2-3:30 hours away. Haalstaadt filled with wasps and bees, only accepts cash (not our guide’s fault, just letting you know). We got home at 10:30pm

Disappointed - The scenery was spectacular (even in the rain)... the "tour" itself left a lot to be desired! We paid a lot of money to have a private tour experience. What we got was a rather dingy vehicle with a broken seat and a driver who had nothing to offer to add to the "experience ". (Who also drove recklessly considering the weather conditions.) What we expected was a driver who would at least know some history or interesting tidbits of the places we visited or drove by, who could make recommendations on a bite to eat, who would ask if a rest stop was needed, point out a key place to see or take a photo, offer a bottle of water, something extra that would reflect the additional cost to make this an exclusive trip as advertised! The only real information and tour we received was in Salzburg with Liza who was exceptional. It did not leave us, however, with any time to explore the city. Needless to say we were disappointed.

Smoke-filled car that gets you late to Salzburg and gives you little time there - The tour does NOT provide what it says. Find a different Tour if you are thinking of going to Salzburg. • The tour car stinks of cigarette smoke. The driver smokes—near and in the car. This tour was private--just my wife and I. When we came back early from a quick break, the driver was sitting in the car smoking. He also several times smoked directly next to the car, with cigarette smoke wafting into the car. The car stank of cigarette smoke. If you like 12 hours of cigarette smell in a car, you will like the drive. • The tour promises to take you to Melk, but it never does. The tour advertises "see Melk". That never happens. Our “tour” of Melk consisted of the following: as we were driving down the highway at 130 kph, the driver waved to his right and said “over there is a very old monastery.” Later in the trip, when I asked the driver when were we going to tour Melk, he said “you already did—that monastery is in Melk.” It is false advertising to promise a tour of an area, take money for that tour, then never take the client to that area. • The tour promises three hours in Salzburg, but that doesn’t happen. Instead, you will get maybe two hours total in Salzburg, maybe less. • The tour promises two hours of guided touring in Salzburg, but that doesn’t happen. You will be lucky if you get a full hour of the guide—they will say that you “arrived late in Salzburg” and “your guide unexpectedly has another commitment, so we cannot do a full two hour tour with you.” • You won’t know how long you will be in Salzburg, nor if you will get a guided tour, until you actually arrive in Salzburg and they then inform you that your time in Salzburg has been shortened. They will lead you on to believe that you will have your full three hours in Salzburg, but when you get there, there will be “an unexpected development” and you will get maybe a one hour rushed tour of Salzburg. When you bring all of this to the attention of the driver, he will say "I can't do anything about it." When, after your long and disappointing day, you bring this to the attention of Randon Travels and Viator, they will tell you "it was busy season and nothing we can do." We did 10 Viator tours on our recent trip to Europe; 9 of them were excellent, and I have posted reviews so stating. This one was unacceptably poor. Instead of just admitting that they had a bad day and at least refunding the tour guide portion of this Tour for which they charged $500 (of the $1,200+ for the this trip), they said "nothing we can do." Find a different Tour if you are going from Vienna to Salzburg.

Horrible service and a rip off... - <p>Horrible service and a rip off!!!!! I have booked a total of 7 tours with Viator this year and this one was the worst we have ever had. The tour has great potential and the scenery is amazing, but the Tour Supplier needs to be changed if Viator does not want to loose costumers.<br/> We did not take the tour option because I considered to be expensive. That was the mistake! THIS IS NOT A PRIVATE TOUR! it is just a taxi service, but not even that.<br/> Upon our departure, I informed the driver that I wanted to spend more time in Salzburg since it was stated under the tour highlights. Peter, our driver, asked me if I had the tour option included so my answer was not. So, we spent more time in Hallstatt than needed, later to learn our driver usually has lunch with this buddies here. We only spent less than an hour in Salzburg. We didn't have time to visit Mozart's house and he didn't even told us about it. In other words, if you pay extra for the tour then you will have time to enjoy Salzburg. <br/> I have complained to Viator, but the tour supplier Randon Travel assures Peter is his best driver even though, I have provided actual evidence with times stated, I have been ignored. I am still fighting this case and seeking reimbursement. Be careful!!!</p>