Extraordinary attention - simply amazing, first class attention, from the route, route, explanation, camel ride, delicious food, dream place, all perfect

Extraordinary - Our guide Tarek was wonderful and very helpful , he gave us a lot of information on the country The desert experience was amazing and very impressive

A must experience when in Morocco! - This was a trip I will never ever forget. Definitely the highlight of my month-long travel around Spain and Morocco, and I would a thousand percent go back and recommend! So worth the money and you can count on really being treated like guests in their beautiful country getting all the most authentic experience you can get. I am so glad I went here. By the way, I’m a solo traveller and booked to English group but ended up being in Spanish group which was OK since I was learning the language so no big deal lol wish they gave me a heads up though! 😅

Great, but the tour description is different - I really enjoyed the desert scenery and camel riding. It was a lifetime memory. However, the contents are often misstated. 1. Camel rides are only available in the evening, not in the morning sun. We asked the staff and they told us that we couldn’t ride in the morning because we didn’t have time to leave. Even if you have time, there are no camels or staff near the hotel, so you can't ride camels in the morning. 2. The meeting will be at the hotel pick-up and the final conf, but in fact we will meet at a different place and at different times. If we hadn't inquired the day before, we would have been unable to join the tour. 3. The maximum number of participants is 30 or so, not 9. 4. There was no sandboard. 5. You don't have to bother signing up for this expensive tour because you can mix with other low-cost tour people.

Good value, but needs to improve - The positives : Great food in the camp; very good experience at the Sahara desert. Amazing sunset and sunrise, so beautiful. The camp tents were really above average equipped with electricity and private bathrooms. What needs to improve : No sand boarding (although offered in the itinerary) , not good coordination via Whassap before pick up, the drive was almost 7-8 hours, but it would have been great to know that in the itinerary. Finally, we got two flat tires, I think that was very dangerous, what is up with the quality of the tires or maintenance Of the transport? The driver Hussain did his best to be cordial and nice

Good experience but disorganized pickup and drop off - Disorganized pickup and drop off. But the real desert experience was good. Enjoyed it very much. Recommend it if you have a chance.

Very long and exhausting fortunately the landscape is worth it - A very long trip in an uncomfortable bus... lunch mediocre place... arrived on the spot the boss lying on the table barefoot and on the phone for an hour ignoring his customers.... Lucky we came for the scenery!

No tour responsibility - There were not responsible for our tour. First the phone number in your website is for a driver and he only speaks Arabic. Then chatted with Viator and they gave me the same number. After several times somebody answered the phone. Our host in our hotel spoke with him and he said to meet at 7:30 am at some place. But None was there. After several phone calls. A taxi arrived and picked us to go to the place where the van was waiting for us. There were no guide tour in the van. When we arrived to Merzouga drivers took us to meet the staff and camels! Staff were awesome! The show after dinner, too! Tent and facilities were good! Hot water for a shower was ok. Food should be improved!!! We were paying for a luxury camp!

20 hour car journey - no sunrise camel ride and no sandboarding - Unfortunately, the itinerary does not tell you how long it takes to get there. Please note this is a 10-11 hour journey each way and you "change hands" with drivers quite a few times. Be prepared to stand on the side of roads/deserts waiting for the next van/ute to pick you up. The tour states there is a camel ride at sunrise and sandboarding but this was not offered and other reviews that I have now read also state the same thing so this needs to be removed as it is very misleading. The camp itself was great and the food was good.

We were essentially kidnapped - During the trip myself and my partner were essentially kidnapped by the camel driver on the way back to camp after the sunset ride. After sunset, us and 21 others were waiting in the desert for camels to come and pick us up. After about 30 minutes, 3 camels showed up and myself, my partner, and a mother/daughter were instructed to get on the camels. About halfway back to camp, we met up with another 10 people from our group and the camel driver put the camels down and instructed the mother/daughter to get off but for me and my partner to stay on. The rest of the group asked if they could just walk back to camp instead of waiting for more camels that were not in sight. The camel driver said of course and led the trail of 3 camels and the walkers back to camp. Once arriving at camp, the walkers were instructed to turn into the back gate but he continued to take me and my partner further past camp. We initially thought he was going to park the camels around the other side where we had gotten on, but instead he continued on for another 30 minutes and stopped at a deserted camp in the pitch dark. We asked why we were there and where the others in the group were. The driver stated, "just sit down, the others are coming by car" even though it was clear that this camp was closed, empty, and not in any shape to receive guests for the scheduled dinner. The camel driver then attempted to sell us some items which we agreed to purchase in an attempt to get him to take us back to our original group. After about 20 more minutes of lies about why he took us to this spot, he agreed to take us back to the camp we were supposed to be at, but then claimed to be lost and started to head even further from the direction we were supposed to be going. Because I have a very good sense of direction, I was aware of where we needed to go so my partner and I took off quickly in the proper direction until we could see the faint light of the camp. Once we escaped back to the camp, visibly shaken, we collected our bags and asked to be directed to our room as the rest of the group had already been given tents and were washing up for dinner. Instead of being shown our tent, we were told again to just "sit down for a moment" and the staff continued on with their other business. I asked if I could use the bathroom but was told that the bathrooms are only in the tents. So I again asked if we could be taken to our tent then, but this request was ignored. As we waited to be shown to our tent, dinner was served and cleaned up and at about 2300, we were finally told our tent was ready. The staff took us back around the building to a car that was waiting and we were told that they would be driving us over to our tent. We asked what camp they were taking us to and the staff said, "just get in, we will show you." After the experience with the camel ride, we informed the staff that we were not interested in being separated from the rest of the tour group again and would like to stay here in this main camp with everyone else. The staff became confrontational and insisted we must get in the car to go to our tent as there is nothing for us at the main camp. Instead of separating from the group, my partner and I accepted an invitation from another guest to use an extra bed that they had in their tent for the night. Needless to say, we did not get any sleep that night as we anxiously awaited our departure time in the morning to get away from the dishonest and disrespectful staff from this tour. I do not know what the camel drivers intentions were if my partner and I had not ran back in the opposite direction to camp, but nothing about that situation felt safe or enjoyable as we expected based on the tour description. My request for a refund from this experience was denied. It was incredibly disappointing that our dream, "Luxury" trip to Morocco had to be tainted by the memories from this excursion.