Incredible and unique tour - This tour is magnificent. Communication with the team via WhatsApp before the tour was excellent. They listened to and answered all of my concerns. They picked us up (I went with my husband and younger sister) in Mexico City at the agreed-upon point. The car was in excellent condition, and the driver was great and always put safety first. At the small office, they have a gorgeous Siamese cat, Gatúbela, who likes to be petted. The first part of the tour, the walking part, was interesting. I'm from Mexico City and had gone to the pyramids before, but I'd never visited some of the places the guide took us. You learn a lot of things. I have bad knees. Consider that there is a part where you have to go up some ancient steps and then go down some other very steep ancient steps. At first, I decided just to wait for them to return, as I thought they would, because I didn't know there was a small and alternative exit that way (when you get to the sun pyramid, I think). Eventually, my sister and husband came back for me because they said the guide said the path continued over their side. And okay? My husband helped me go down, but I don't know how much help I would have received from the guide if I had been by myself. He didn't seem keen on helping me down the pyramid steps or waiting for us during the whole trip (he was always either walking or cycling too fast without making sure we were okay and following). The second part of the tour, the cycling, had some bumps. The places the guide took us (the cave, the obsidian workshop) were absolutely marvellous. I particularly enjoyed the workshop section; it was fascinating. The feedback I have about this part would be as follows: *The lamps/torches my husband and I were given to use inside the cave were not working. They technically could be turned on, but they illuminated almost nothing, and it was very dark. I had to use my phone's torch. The guide gave us the torches and then walked very fast without making sure everyone's torches worked and without making sure everyone was following. He did wait further down, but we had to walk for a bit without seeing anyone on the path until we eventually found them. I'd advise ensuring the torches can powerfully light the path and that the guides wait for people. *The cycling path is advertised as fit for beginners, but I digress. It is not super hard, but it definitely is not easy either. I'd say you need to have at least intermediate skills. The reasoning is as this: I'd expect 100% flat paved paths with no holes or obstacles for an easy road for beginners. And, of course, not sharing the lane with cars. The road they take you through has the following characteristics: less than half is paved and away from cars, most of it is dirt roads with a myriad of holes of many sizes, a lot of those holes are really big and due to the rain are filled with water (and look like little pools on the road). You must share the road with cars on a few occasions; when that happens, no bike lane is available. There is a short but very steep part of a road for which you need a lot of leg power. You must know how to signal with your hands to tell the cars you are going to turn left or right. Parts of the road are very narrow and have many rocks. Again, the guide was going too fast without ensuring everyone followed him safely. My sister and I ended up requesting the van because it was just too much (yes, remember there is a van you can request if you are physically unable to follow or feel unwell. Then you follow the cyclists but sit on the van). Regarding the van, there was a person who I don't recall their name that told my sister that she should get in the van when I was doing it (I requested it very early) because later they wouldn't be able to get the bike, and she'd have to suck it up and finish on bike. I'm sorry, what? I don't think you should talk to people like that, especially to someone who might need accessibility accommodation. My sister continued by bike for a few more minutes and then joined me in the van. The fantastic driver simply put the bike in the trunk, and that was it. I don't know what the issue was with the other person. It was a shame we couldn't do it by bike. I mean, it was still impressive as we went to the same places. But the road is actually for intermediate-level cyclists. I consider myself a beginner; I can cycle for around 12 km on cycle lanes and paved shared roads, and I ride slower than more experienced people. I can do the distance and follow along, but the streets have to be in fair condition and not in the same lane as the cars. I'd strongly advise updating the information for this and say it is not for beginners; it's for folks from intermediate level and up. And list the actual type of roads! My husband could follow with no issue because he's expert level. He can cycle on highways and almost any type of road. Something I didn't consider and recommend you do is the weather and the altitude. That day, the weather was way too hot for me (I would sweat and feel my skin on fire by just standing idle under a shadow), and the altitude was getting the best of me – I'd get tired of doing almost nothing because I lacked oxygen. So maybe you are an intermediate-level cyclist but consider these points. The altitude might knock you out. Finally, regarding the cycling part—and I reckon this might be subjective—the bike I use where I live is a Dutch-style one. Mainly because if I use the sports ones, those hurt my back, and I end up in pain for days. They only had one similar model, but the seat was too high for me, so I used a sports bike. That definitely didn't help my case, as I felt nervous about it. I wasn't used to it, and they never explained how to switch gears because the control for that was a different model from mine (with that road, you have to know how to switch gears. Which I do. On my bike!). The final part is the food. They took us to a restaurant near the office, and the food and the service were superb. We loved it so much. That day, we were celebrating my sister's birthday and my marriage. It also happened to be the other tourist's birthday, and the waiters and the tour staff surprised us when we finished eating! It was adorable. None of us expected it, and it was such a lovely touch. A final feedback would be that people with mobility issues, like myself, can still go on these tours, follow along and enjoy. I can walk very long distances; I can cycle. What I cannot do is take very steep steps and be forced to walk as fast as a completely body-abled person. I didn't ask about the steps before the tour because I read that now it is forbidden to climb the pyramids, so I assumed it was going to be mostly flat. Which it was, but that bit with steps is important because that leads to the continuation of the tour's road. I'd just advise to share this information on the tour description. And to have guides with a tad more patience for people like me. Maybe you could even add a section when the customer is buying the tour where they can say if they have mobility concerns or if there's anything they'd need so you can pair them with a patient guide. Overall, I loved the tour. The explanations were on point and engaging. The places they took us were enjoyable and unique. I had an unforgettable time with my husband and sister. The staff was incredible in general. Special kudos to our driver—she was the absolute best. And more kudos to the wonderful people at the obsidian workshop. You're going to see incredible places and have the best of times! I highly recommend this tour (just keep in mind my comments about the cycling part). I'd definitely repeat it when I have more advanced cycling skills.

Great part of our trip! - Well paced and interesting! Learned a lot from the guide and it was great to have an adventure outside downtown.

Teotihuacán - It was a Very nice experience! Our tour guy was very knowledgeable! The pyramids were amazing! It’s a must

Worth the hype - Everything was fantastic. We were picked up from our hotel and driven to the site where Ramón provided an overview of the people who inhabited the region before walking around the pyramids. He was detailed in explaining everything we saw and answered all our questions. We had a few other stops around the main site before ending the day with a delicious lunch and heading back to CDMX. Definitely worth the experience, I highly recommend, we all enjoyed it.

Highly recommend! - Really excellent tour. Both the driver (Angeles) and the guide (Luis) were full of great information and taught me a lot about the area and the ruins. They were both full of good humor and answered my many questions. I really really enjoyed getting to see some of the surviving murals and going down in the cave. Getting picked up from a hotel near my air bnb was a breeze.

10 outta 10 recommend - From the moment we were picked up and dropped off at our hotel, everything was perfect. The group tour did not feel rushed; we were given a detailed history and were able to visit a father, son, and daughter obsidian workshop. We also visited a man-made “cave,” which was pretty cool! Above the cave, a ray of light shone through a hole that helped create a nice photo opportunity. We got a tour of different towns that were once part of the Teotihuacán outlying towns. I believe the tour guide said they were once similar to apartments. I went for my birthday and was given a gift along with a piece of cake after our dinner. I would definitely recommend a Bici tour. I plan on scheduling another tour this time with my brother and sister, who have never been. I want them to have a great time taking everything in and soaking up the beauty Teotihuacán has to offer. Since I previously had a wonderful experience with Bici tour, I figured why not book them again.

Best way to experience Teotihuacán - We did the Teotihuacán tour on Christmas Eve and it was the perfect time for it. There were only 4 of us on the tour so it felt like a private tour! We got picked up right on time from our hotel in Mexico City and dropped off at the office just outside Teotihuacán. Our tour guide was lovely and very knowledgeable. We were given little backpacks to keep and water for the day. We spent a couple of hours exploring the pyramids of the sun & moon and learning about the amazing history. Our tour guide answered all of our questions and shared so many fantastic facts and images with us. After our walking tour, we returned to the office to pick up our bikes and rode around the outside of the ruins, stopping at a cave (which we got to go inside of), had a mezcal/tequila tasting and looked at some local products. The bike ride itself is very easy - mostly flat, hardly any cars on the road. It’s a surreal experience to cycle through a small town in Mexico, enjoying the view. The day ended with a 3 course lunch - as well as a lovely surprise of cake for our birthday and a song from the mariachi band! Definitely a highlight of our time in Mexico City!

The highlight of our Mexico City trip! Thank you Eloy! - This was the highlight of our Mexico City trip! Eloy was an excellent tour guide who taught us so much, and we are so grateful that he was happy to answer all of our questions. We are a family of 4 with kids ages 10&12 with us, and Eloy was so nice to them too. We enjoyed the history of the pyramids, the stop with the vendor Juan, who showed us the natural pigment methods (we bought a little turtle flute from him), and we LOVED the cave tour. We were grateful for the hard hats as we did bump our heads a couple of times but were fine because of the helmets. We loved it! Especially our youngest, who loved exploring the smaller caves, too. Eloy was patient with our group; the other attendees wanted to take a little more time, and it was a lot of fun.! We enjoyed learning about the agave at the little shop. The drinks were good, and my daughter found a little woven backpack she was excited to buy. Lunch was a great way to try something new, and the servers were very nice and helpful (even understanding my wheat allergy [trigo]). The driver was nice and we felt safe. There was one back seat missing a seatbelt but luckily we only had 6 people in our group so we didn’t need the 7th seat. We were grateful to start early, it got very hot later in the day and the line to enter the pyramids area was very long, whereas ours was short and easy early in the morning. Thank you Eloy for such a wonderful day! I didn’t do my peso calculation right and wish I would have tipped you more. For other travelers, it can get hot so long pants were good, plus hats, sunglasses, and sunscreen. I wished I had brought a loose long sleeve open front shirt too to cover my arms more (they did include that in their instructions the day before, so my fault). I’d recommend an extra 1000-1500 pesos for a family depending on how much you want to shop and tip. All in all I HIGHLY recommend this tour! I wish we could book Eloy for more tours!

Guided tour in Teotihuacan - Everything was good organized and relaxed at the same time. I really liked the stories from our guide Ramon and the way he illustrated them with prepared pictures. He did nice photos of us and was patient for us moving around and making photos of the site. Very nice excursion! I’d only add a bit more time to walk around the site. So, thanks a lot for being flexible on the schedule and giving us an additional hour. That was really helpful to perceive better this majestic place!

Mixed feelings - There were pros and cons to this tour. Firstly, our tour guide Eloy was highly knowledgeable and gave us a wonderful, detailed tour of Teotihuacán that we thoroughly enjoyed. This was absolutely the highlight and we were very happy with this. The bike tour afterwards was okay, however mostly cycled the perimeter of the ruins (with limited views) and the condition of our bikes averaged from good to okay. The time at the artisan market was quite long and touristy as expected, while we had to miss another temple due to time constraints. The included 3-course lunch was very substantial (with dietary options) but the restaurant had multiple rounds of performers who each asked for tips afterwards. There was no air conditioning on the return journey which was disappointing for the price paid. We already told visiting friends to skip the bike ride and choose another company for the price point. We’re still glad we visited Teotihuacán and had an excellent tour of the site itself, which we’re grateful for.