Excellent - Good attention and service. The tour is quite decent, considering the price, travel time and the explanation they give you throughout the cave.

Fantastic - Our guide Gaby was fantastic. Very informative, knowledgeable and professional. I definitely recommend this trip. On time and as explained on the intenerary.

Tour was mainly in Spanish, despite it being listed as English - Our tour guide was supposed to be in English, but the tour was mixed and the guide spoke 75% Spanish, and 25% English. In the main part of the trip, which is the caves, the guide didn't even enter the caves and the 2 hour tour was by an official guide who only spoke Spanish. The caves are the main part of the tour and it's not even in English. The caves them self are nice. The so called lunch was served around 17:30, so it's really a dinner. Food was great. The visit to the "Silver mine" is just a visit to a silver store where they try to sell you stuff, with a 30 minute talk about silver. The talk was okay, but the whole 1 hour stop at this place is to sell you silver jewelry.

Worst Experience Ever - It was possibly the worst trip I have taken in my life. It began with a very disorganized pick up, as they were supposed to pick us up at our hotel, ended up walking two blocks for pick up. Tour was supposed to be in spanish, and they mixed it with a group of English tour as well and that's where things got out of control. The group of English speaking kept delaying the tour and once they got back kept talking bad about us spanish speaking to even say that they wished that we weren't there. Little did they know that my entire family speaks English as we are fully bilingual and understood everything they said. We told the guide and the English speaking passenger's got extremely aggressive to even try to hit my pregnancy wife. The driver all she did was tell us that all she could do is stop the trip and we won't get our money back, pretty much bully us into being in that environment with a bunch of aggressive and racist people. The driver name is Gabriela Moreno. She also drove so bad that half the van ended up throwing up. Also it was included lunch and didn't have lunch until 4pm. Most people in the tour had kids or disabilities and our pick up in Taxco we had to walk for about 40 minutes to the entrance of the town because the driver refused to go inside the town and wait in traffic. It was an extremely uncomfortable experience and very disappointing. It ruined an entire day and made us feel so little as people just because they rather have people who are just English speaker.