Let’s go again - Seeing the artwork throughout downtown Miami was a treat, it was nice to find out that our driver Daniel is a successful musician and we got to hear some of his music while we were touring downtown Miami.

Transfer from Miami cruise port to airport - Our driver was very informative and polite. We really enjoyed the ride to the airport and will definitely use Viator again in the future

Perfect end to vacation! - This was the perfect way to end our vacation. Our driver picked us up at the cruise terminal, took us on an excellent tour of Miami, ate lunch at a lovely Latin restaurant and dropped us off at the Miami Airport. Our driver, Leonardo, was very friendly and flexible. I was hesitant to book because there were not many reviews. Now I am so happy we took the chance! Great service!!

Great last minute ride option - Booked the service for my parents who were coming on an earlier flight, I was able to a book last minute service online it while I was in air since my flight was delayed, they were very helpful and kept in contact with me via WhatsApp

Fantastic experience - This was a very nice end to a very busy cruise week. We booked the transfer with the Miami tour option. The SUV was private and as quiet or as lively as we wanted it. Manuel showed us around Miami and was really fun. Our tour ended at the Miami airport in time for us to check into our flight. If I had to make a suggestion for improvement it would be that there would be some way of marking the vehicle so we would know it was for us because at the port there were so many black SUV car services. I would absolutely book this company again!

Good first impression, but not so great in the end - We arrived in Miami for a 3 night cruise with reservations for transport from MIA to the cruise terminal. Communication was great before the trip and on the day of our arrival. Our driver was waiting for us at the baggage claim and he was easy to identify. The vehicle was clean and well maintained. We arrived at the ship ahead of schedule and all was well. On the day of our return, we had a later flight, so we requested the city tour with drop-off at MIA. We requested pick up at the cruise terminal at 9am. Communication was initiated by me and not the driver this time. The driver responded that he was on his way at 8:46am and he finally arrived at 9:47. Traffic was horrible, so maybe that's why he was late. It was no big deal in our situation because our flight was later, but we still waited outside an hour. This would've been a critical delay if our flight had been earlier in the day. We loaded the car for our 3 hour Post Cruise City Tour. During the tour, the driver barely spoke. He drove down streets that were closed and had to turn around. He just pointed at landmarks and said what they were. He provided no historical or background information about the areas we visited. We weren't given the opportunity to get out of the car for photos. After driving back and forth down the same street a couple of times, we finally decided we wanted to go to the airport early. We requested to end the tour at the halfway point because the situation felt awkward. It was the equivalent of riding around with a stranger and not a tour guide. I would've initially recommended the company based service we received on Friday, however, I can't recommend them based on our cruise terminal pickup or a Post Cruise City Tour experience on Monday.

Disappointing Miami City Tour - My group of 5 agreed it was a bad tour. Our tour guide Daniel shared no information about the city of Miami. He was quiet the entire tour other than our group asking him questions... We requested for the person that picked us from the airport to provide the Miami city tour. I guess the guide was not available...