Autumn Festival in Lugano: it deserves - I state that it was only Lugano autumn festival Saturday 5/10 . Experience I Recommendation, pleasant visit and tasting chocolate factory , rest of the day in Lugano. I will definitely do it again. I would like to add a really soft journey: Driver More’ a predestined Guide is always smiling, escort Federica: very prepared she is available x nothing intrusive, her job is very well done: very interesting proposals and tours. She : sweet with a smile worth the trip. Nobody paid me.

Majestic Lake Como - The lake views were outstanding. Our guide, Eugene, was very knowledgeable, helpful and professional. The only complaint we had was at the end we were expecting transportation back to our hotel as we had hotel pickup option.

A great family excursion from Milano - We had a fabulous time on the tour. Monica was the best. Very informative and personable. We would book another tour with her in a heartbeat. Thanks again for a great time.

It was very nice - Very nice trip thank you simone she was friendly and helpful thank a lot I will come next year in shalla

Pleasant enough but rushed at times - It was a wonderful tour but too rushed in Lake Como. More time needed to explore or have the guide slow down. Guide was knowledgeable and attentive.

Short on time - Wish we had more time in Lugano. Maybe the tour should leave an hour earlier to add that time. Also wish our tour guide would have used radios for the Lake Como boat ride so we could understand more about the area. Group was all split up because of other people on board.

This was a mess of a tour, choose another company - The bus was nice, the "tour guide was awful. Her English was not always understandable & this was supposed to be an English tour. There was no guidance. She told us where we were going a few times on the bus, but no detail other than, "there is a public park where families like to spend the day." The drive to Lugano, Switzerland took about an hour. The tour guide & the bus driver chatted in Italian most of the time, gesturing & laughing. Our first stop in Lugano was at a church which was lovely. She said nothing, not a word about the church & then we left. She took us on a speed walk through town, losing half the group & not looking back. We slowed down at a chocolate shop. Before we got off the bus she said, we would have a tour, eat samples & could purchase items if we wanted. At the door, she said we could visit it on our own free time. She ran us through the rest of the streets, found a spot which she identified as the meeting place & gave us 2.5 hours of free time. That is a lot of the day! When we all met back on time, the bus was not there. She called the driver finally & he showed about about 15 minutes late. We were driven to Como & again, a much faster speed walk/run through town, but it was 2:00 & 90 degrees in full sun. It took about 30 minutes to walk to the pier for the "boat ride." It turned out to be the water ferry in Comp & we'd obviously missed it & she still had to buy tickets. She didn't share this information but told us we had free time until 3. We came back at 3 & the ferry was late. The staff let All the waiting public on the ferry first, I don't know why & we were allowed on last. The boat was full & some people had to stand until others got off at the next stop. Not the boat ride we expected, but the location was lovely. There were no comments from the guide. When we left the ferry, the bus wasn't there so she told us we had 20 minutes of free time. By the time we got on the bus, the interior was 38.6 C or 100 Fahrenheit. What a miserable trip back. We found some things we enjoyed through the day, Lugano was lovely, but overall, this was a mess without any guidance.

There must be better and more value for money option than this! - The spectacular views were stunning. The rest of the tour was very disappointing. For a start, even though we thought Switzerland was included ( and it still says that above on this review request) it was not. The private boat was old and the single (tiny) bathroom provided for the packed boat was putrid, dirty and disgusting. The second boat trip was on public transport, which was only a few euros. Cost saving? The tour was advertised as being in English language. The guide was Italian and his accent was so strong that the English speaking participants could barely understand what he was saying. We missed many landmarks because of this. We were dropped off in Bellagio and Como with little information and told to return within an hour and a half. In Como, we walked a distance to the centre square, and given the name of the statue then offered a chance to see a church. Very few took the option. No information was given about what else there was to do or see except visit cafes. The tour was 11 hours. Apart from the scenery, quite boring if you didn't understand Italian.

Cancel trip, no refunds - I am truly disappointed. I paid for a trip which was supposed to take 12 hours, took only 9. I paid for a 90 minutes long cruise on private boat an sightseeing, but didn’t get anything. Everybody in a bus load 100 euro for being stack in a bus for 6 hours. Furthermore guides didn’t want to take responsibility for hour trip being cancel out, and they were truly rude. Company doesn’t want to refund money to anyone, that’s simple a scam, Hope you won’t buy it.

Bad experience - Your Turist guide was so rushing and running which was not normal Any other group around us was not like that Horrifying experience I would not recommend this to anyone else Plus I have talked to other people in the group they have the same opinion!!