Very competent punctual & competent driver - Driver was punctual, she was friendly. She loaded my luggage into the van. The van was spotless clean and comfortable My trip took 90 mins, very competent driver. I felt safe at all times.

On time - The driver arrived on time and was able to fit all our luggage in the mini bus. Inspite of the inclement weather we arrived at the pier sooner than expected. Thanks Viator for sending us a very good driver.

Got Us To The Ship On Time - Good pickup. Got our ton of luggage in the van and swiftly to the port. Helped us with our luggage. Couldn’t ask for morr

Japan Cruise 2024 - Driver kept in constant communication with us and recommended we leave a little early due to traffic. Was on time and very friendly and professional. Got us to the Yokohama cruise port safely and with plenty of time to drop off your luggage and then explore Yokohama Chinatown. Would definitely recommended their services.

Great service and perfect timing - Great transfer. Our driver was early which was great and car was perfect. A fast and speedy transfer.

Easy Transfer. - Arrived before set time and got us to the pier with no dramas. The vehicle was roomy and comfortable. The driver was young and polite. Recommend.

Private Transfers from Tokyo locations to Ports or Airports - We spent a week in Tokyo and needed to make our way to the Yokohama Cruise Port. We arranged our own transport from the Marriott Courtyard Tokyo Station Hotel to the port because we were not eligible for a cruise transfer. CarEasyGo is a Tokyo based subcontractor used by Viator. The arrangement was flawless, the driver texted us details for pickup and we arrived in sufficient time for our cruise launch.

Great experience - Really accommodating for unexpected changes to cruise embarkation. The driver although didn’t speak English was very kind and good driver.

Timely and efficient - The van arrived timely. The driver did not speak any English but we managed. She was very kind and service oriented. She had water bottles for us in the vehicle

Terrible Full Day Private Tour to Discover The Best of Tokyo - We have taken tours from Viator in the past and they were all very informative. However, the Full-Day Private Tour to Discover the Best of Toyko was absolutely the worst. The Tour Guide did not provide information/history of Tokyo. All he did was drive us and drop us off to fend for ourselves. While advertised as a full day tour, the Guide was anxious to leave to beat the traffic going home. The night before we were contacted for changes: pickup time, combining with another group, vehicle, etc. We were offered a $40.00 discount, which we never received. When we contacted Viator, we were told to contact the Tour Guide in Japan. Viator's Customer Service did not offer any assistance. DO NOT RECOMMEND!