Prompt, very quick, and would hire them again - We saw our name on the sign. They waited for us as we were trying to deal with lost luggage. The driver quickly took us to our hotel.

Travel from GIG airport (Rio de Janeiro) to the hotel in Barra de Tijuca. - We arrived at Rio airport on Friday afternoon. There was a very long queue in migrations and few people working, so we took about an hour to leave. However, they waited for us. The vehicle was as expected and the driver drove very well, even though the traffic was very heavy, since everyone seems to be going somewhere, as in every big city. In every sense, everything was very good.

Good service. - Very good service with a large car. The driver was on time and brought us to where we needed to be. I would recommend.

Thank you Rosimam - We use the airport service to the hotel round trip. Everything perfect, efficient and punctual, air conditioning, a vehicle according to the number of passengers. In particular, our driver on both Trips was Rosimam. Treated us very well, attentive, friendly, made us a "tourist guide" while we made the trips. We arrived perfect and meeting the times or exceeding them. RECOMMEND!

Top Tier Service! - Great customer service! Professional and very friendly!! Great communication prior to pick up and even got a text from the driver who arrived an hour early! I would definitely recommend!

Great ride! - Everything was smooth sailing! Right from customs the coordinator was there with a sign with my name and took me directly to my driver waiting outside. Driver was very skilled through Rio traffic, nice and friendly. Thank you!

Reliable, affordable and prompt! - I was having difficult time finding the transportation and Anna at the Tourism desk escorted me to my awaiting transportation.

Good van - I liked the size of the van and driver was nice.Overall a good experience but they should have sent a notice the day of the pick up.I only received the day before.

SCAM don't book! - DON'T BOOK THIS TRANSFER!!!!! We arrived in Rio and I did receive notice that they were at the airport via message on WhatsApp. I told them that there was a long security line thru border control [not sure why they would arrive exactly at the time of the flight's landing, knowing there was border control to go thru]. By the time we got thru border control, they had left. On the return trip, which I had stupidly pre-paid for, I called and messaged thru what's app throughout the day of our departure trying to confirm the time of the pickup. ZERO response. No one answered the phone. Then, around 9:00, they told me they were at the airport [we were already there via Uber instead, since I had given up on them]. I messaged back and said, I booked the return from our HOTEL, why are you at the airport and why hasn't anyone communicated anything during the day? No response. Then later, when I was finally on our 10::55pm flight, I got a message saying they were on at the hotel for pickup [fyi when you book this service, you enter the time of your FLIGHT including flight details.] Skip this service, I'm inclined to think it's just a scam. VIATOR, you should remove them from your listings.

Poor schedule management and poor customer communication. - On the last day of travel with my partner, we had a bad experience with the company Worldtourtravel, which would take us to GIG airport, as they arrived 35 min earlier than registered on the voucher (they arrived at 5:15 and we saw that they would pick us up between 5:50~6:20 am), so, through a brief and tense discussion, we had to give up their services and opt for another alternative, incurring the costs of this new one. Additionally, worldtourtravel is supposed to contact us, I saw a day earlier to corroborate the schedules, situation that never happened. The person who called us on the hotel phone to warn us that he was outside was super high-handed and insistent that his time was right, closing to talk, being that the voucher gave me reason. We will never use that transport company again.