A great day out - Amazing trip with tour glide Johnny providing a great deal of info and humour. Comfortable bus, great lunch at the Sheraton with amazing views of falls, trip on the Hornblower and yes you do get wet but its worth it. highly recommend Zoom.

A lovely tour made better by our tour guide - Lovely tour made even more so by our driver Johnny who couldn’t be more helpful and was full of great fun and facts. If you can get on the small bus I’d recommend it was much more personal. All of it was great but the boat ride was incredible and so was the view from the Sheraton restaurant. The meal is ok. Buffet style and decent enough, but with the view you get and taking the hassle out of having to find something to eat it’s worth it. We were very lucky with the traffic and weather so overall our day was very memorable

Worth the cost - Excellent introduction to Niagara Falls. Up close and wet on the boat experience. Was lucky to be on a small 8 person tour. Luxury transport with jovial guide Dwayne. It’s fast paced but you do get to see all the highlights of the Niagara area. The boat ride to the falls is amazing. There’s no time for any other sightseeing but the trip is worth the price.

Niagra experience with Jonny - From the minute we were picked up by our guide Jonny and his trainee Alp we had the best day possible. Jonny is as good a tour guide as we have ever experienced. His wit and knowledge were exceptional. Thank you for a fantastic experience

Love the tour - We had a n amazing day! Our tour guide Johnny was very professional, he speaks 7 languages and kept us happy

BEST tour guides in Toronto ! - Zoom Tours is a fantastic tour company. Johnny is a first rate tour guide. Very funny and entertaining as well as thoughtful. They truly want you to have a fantastic tour. Our tour included a stop for maple syrup tasting which was interesting and touristy. Great shop for snacks & souveniers. Next was the boat tour to the falls. The walk to the boat is a hike. Be prepared. The boat ride is awesome and you will get soaked. SOAKED. Next up is the buffet for lunch…..again….you will walk a few blocks to get to hotel from the boat tour. The food is typical buffet food. Chicken, fish and beef with misc salads and desserts. The view from the restaurant is spectacular. Truly. Then a short bus ride to an area to view the falls again from above. Then back to Toronto. The prize of this tour is the staff. They make it special. Shoutout to Alp and Syed as well for helping us with a problem. Tip your tour guides !!! And tip them well. They work hard to make your day special.

Great fun at the falls - Great experience very cared for from start to finish. Johnny our driver and tour guide was great Very informative and we got lots of great photo opportunities

Decent tour but misleading about hotel pick up - Started off poorly when I found out they would not pick me up at my hotel as was offered when I booked, I had specifically selected this tour for that. That being said, the driver was good very informative along the tour. Niagara Falls is absolutely a must see so that part was great. Some passengers delayed the tour by not showing back up to the pick up point on time. Drop off at hotel was also not included

Not Luxury, Choose Another Tour - This tour has a lot of potential but did not live up to expectations and other reviews. First of all, we were not picked up at our hotel. After choosing our hotel on the list of pick up locations, we were informed the day before to take the airport shuttle back to terminal 3-Sheraton for pick up. I picked this specific tour because it picked up at our hotel. Very disappointing start. After our group of 6 were picked up, we then drove 25-30 min and picked up a family at another hotel, who were 30 min late and we waited on them which ran our tour behind schedule. Such a rude family with lack of concern for anyone else on the tour. They continued to be late for returning from the boat, late for lunch, late finishing lunch and allowing their children to ruin the 1.5-2 hour bus ride both ways. Nothing was addressed by our guide, Johnny, in fact he praised them for their great parenting, just trying to get a tip. Our whole tour felt rushed. We had no free time at the falls, only quick picture stops, no free time at Niagara on the lake, no shops open b/c we drove through b/f they open. Maple syrup tasting was fun and the boat ride was definitely the highlight. The lunch was horrible. Bad food, long lines at the buffet, lots of empty buffet bowels and rude servers. The view was nice, but that is it. I originally did not book lunch b/c I thought it was expensive, but felt pressured on the tour. Just think it was easier for the tour guide b/c he did not plan to get us the free time at the falls as advertised. For almost $200 per person, this tour was not worth it. Choose another tour.

Horrible Experience! - Easily one of the most horrible tours I took recently! To start with, as mentioned in multiple reviews previously, they did not honor all the pickup points as mentioned on the tour details. This caused us inconvenience as we had to take an early morning Uber to the airport. Next the tour guide Johny unnecessarily yelled at our Uber driver as we arrived a few minutes late. The Niagara on the lake, boat ride and lunch at Sheraton were provided as promised. There was a brief drizzle during our lunch. There was supposed to be a 3-hour free time post-lunch. But Johny cleverly used the weather conditions to talk the group out of that 3-hour free time and dropped us back to our respective dropoff points right after the lunch. Overall it felt very dishonest and not worth the money!