A good day to remember - Fantastic, I have done many excursions in many cities and with other Trips Agencies and I was pleasantly surprised by the whole excursion. The Guide was explaining from the departure of Malaga what the whole tour was going to be and what we were going to see, apart from that he explained from origin a lot of stories of the towns of the region. In general I would repeat without a doubt.

Alhambra and Granada - Very experienced tour guide. We had a great time. Well organized and pleasant. We highly recommend it. Alhambra is a must see

Excellent , will definitely use Viator again - The trip was excellent well organized, everything was as we hoped and the guides were great. Coach was very comfortable .

Excellent - Beautiful place and the tour guides were knowledgeable and very nice. We highly recommend your firm.

So worth it! - History was so amazing! Fascinating facts of Moors, sultans, and royal families. Michelle was so knowledgeable and great at switching from English to Spanish to German languages.

Except for the time management good excursion - The trip was very interesting and well organized. We were helped with problems immediately. Why I only gave up 4 points was time management. We only had 20 minutes to visit the Generalife garden and ran through with our guide Marco in the Schelllauf. That was a shame. There was no way to enjoy the beauty and shade of this garden.

Alhambra stunning but Granada city disappointing - The Alhambra is stunning and the explanations of the guide added value. Before going to the Alhambra and gardens we parked on the edge of Granada city with a 20 minute walk each way to the Cathedral etc and nearly two hours of free time, which was too long.

39 degrees in Granada - When we arrived in Granada we filmed for about two hours alone, so the city tour was not with Guide as it says in the advertisement. The rest is fine.

Avoiding Alhambra and Granada tour with Julia grey line in Malaga - Positive communication , objectivity , respect , ethical behaviour and professionalism are basic qualities that any tour guide has to respect . confirmations and reminders about the trip are usually sent a day or two before the trip Functional air conditioning and breathable air on the bus are undeniably important for the passengers. We were scheduled at 8:10 am on a defined bus station to be picked up . I ve sent an email to the company asking if there were any changes about the departure time since no confirmation was sent by the company without any answer . As planned at 8:10 we were stepping inside the bus The first issue The tour guide checked her watch and it was 8:10 and said that I should have been there earlier , I asked her why I wasn’t informed since the company wants us to be earlier ( that was a first issue with the tour guide who seemed to impose her own rules . The second issue The air conditioning was not adequate , a poor air quality wit a stinking air forced me to use a mask to be able to breathe . Third issue We booked our trip in French since it was mentioned that the tour langages are English French Spanish and another langage . However for the Alhambra tour the guide convinced us the follow the English speaking group since it was only a small group and the French -German group is crowded Actually there was no French speaking group for Alhambra , moreover , despite discussing on a personal Level with the guide , she did not even once address us in French during all the group explanations on the bus she used four languages English Spanish German and Italian . The agreement was to follow the English speaking group on the Alhambra tour only … The fourth issue non ethical diffamation against a fast food chain in front of all the group members ( me te than 30 ) As a geographic repair in Granada we stood in front of a burger …. Store . She used to split with disgust while mentioning the name of burger… in each used language English ,Spanish ,German and Italian . Last issue When me and my wife asked about wifi internet connection o n the bus She mentioned that it was taken away because of the Covid Would I recommend taking that tour with mi…..e another time It’s a No No No I prefer professional , balanced and objective tour guide

Read the fine print. - The Alhambra, tour guide, and bus driver were all great. What made the trip bad was the following: I reserved my spot on Viator and received a confirmation; they charged my credit card. To my surprise, I had to call within 48 hours before the tour to confirm that I was going, which I didn't do. When I questioned them, they said that this tour is in high demand. My reply was that I had reserved, received a confirmation, and paid with my credit card. My two seats should have been booked for me regardless, but I think they wanted to double dip. The sad thing is that when I called Viator, they washed their hands of helping me. By the way, this was my 7th trip booked through Viator. I guess they lost my business forever. Note that they also declined to apply the rewards towards the trip. Regards,