City Tour - Very good and interesting tour. Lots of new impressions. Super driver and guide. We always felt Safe.

Great tour. Wonderful guide. Poor Viator Service. - We were on a cruise with a stop in Mumbai, and decided to take a tour of the city, which was much cheaper on both Trip Advisor and Viator (both are the same company) than booking it on the ship. There were so many options to choose from, all with different prices, so it was hard to decide. Some were advertised as $29 per person, but then when it got down to the fact that we wanted to be picked up at the pier, the price jumped to over $200. We knew we wanted a private tour, which no matter how it turns out, is always better than a bus tour. We kept looking and finally found one that would pick us up at the pier and would last 10 hours. The description of the tour was minimal. The only thing listed was the Gateway of India with mention that one might also see the Taj Mahal Palace Hotel, Marina Drive, and Crawford Market. By searching through the various tours listed, however, we had come up with a list of places we would like to see. The cost for 2 of us was USD $74.00, a very good price. There were no extra charges for anything except for the well-deserved tip and very cheap entrance fees. I can’t find a number related to our tour, but it was named Private Full Day Sightseeing Tour of Mumbai, as were several others. If you want to find it on the Viator website, know that our tour was provided by Triptivo Technologies. The picture on Viator shows 3 people standing in front of a building. The guy on the left is wearing a darkngreen shirt with white pants, the guy in the middle is wearing a NY baseball cap and gold pants, the woman on the right is wearing a light blue top. So about our dealings with Viator, The booking went smoothly. Since I had seen a recommendation for a specific guide, by name, I sent a message asking if it would be possible to get that guide. Either Viator or Triptivo wrote back, didn’t answer my question, but asked for our whatsapp number. I wrote back and told them we don’t have whatsapp. Further our phone only worked when we were on board the ship, as did email. I gave them our email address, hoping they might contact us before we left the ship, but never heard back from them. Here's what happened (and it turned out well because we had a good guide.) We were scheduled to meet our guide at 9 AM. Our cabin was not supposed to get off the ship for this independent tour until 9 AM, and we knew we would have to go through Indian customs, etc. In retrospect, if we were to do it again, we would have gotten off the ship as early as possible, say 7 AM, gone through the customs procedures, and then returned to the ship until 8:45, and then gotten off to meet our guide. But we didn’t do that. Rather we stood in line for an hour to go through customs, and finally cleared that a bit after 10. We hoped, but didn’t expect, that our guide would still be there waiting for us, but he was. He had twice tried to reach us by phone, but he had never heard from his contacts that he would not be able to reach us once we left the ship. Our guide, Kadir Sherif, was a fine person, and we thoroughly enjoyed both the tour and his company. We told him what we wanted to see, and he made most of it happen. In addition to the advantage of choosing what to see and where to go, we also learned about his life, and that’s what we wanted. We finished after about 4 hours of touring, but we had seen enough and were thoroughly satisfied. One caveat: Remember you will not be in the USA, Canada, or Europe. Driving in India is quite different. Traffic in Mumbai is horrendous and very slow. At times, for short distances, walking might be faster. Some stop lights hold for 2 minutes, and there are a lot of them. Pedestrians are walking in the street. Motorcycles and cars are zipping in and out of lanes, or making lanes where there were none. That being said, it works for them. It is not our system, but they probably don’t have any more accidents or fatalities than we do in the Western world. We would present a hazard driving there just as they would present a danger driving in our countries. The bottom line: This turned out to be a good tour and good experience. I recommend it completely, either by booking through Viator or by contacting Kadir directly at +919 867 867 769.

Good services. - Kadir was good and helpful in ensuring that we visited all the tourist spots. Very accomodating as well.

If you visit Mumbai I hope Nisar is your guide! - Nisar was waiting for us at the cruise terminal holding an easy to read sign with our names. Escorted to his clean late model car with AC, then off to highlights of Mumbai. Riverfront views & photos. Then the big public laundry area was amazing to see! Ghandi Museum was very interesting & informative in the home where Ghandi actually lived. Nisar showed us several historical city highlights and parks. He had knowledge about everything since he’s lived in this city all his life! We went inside the beautiful Taj Mahal Palace Hotel. Then to one of his favorite local restaurants and had a great lunch with local beer & wine. We couldn’t have asked for a better day spent with Nisar. He is a real good photographer, caught some great pics for us! Definitely recommend!

A fun day in Mumbai - Our tour of Mumbai was fantastic. Our guide, Kadir, was very informative and fun to be with. He also allowed us to choose the places we wanted to visit.

Leave the driving to the experts. - We has a great day with Nasir. We were not only grateful he was driving, he was very attentive & made sure we got to see the important places in Mumbai. If you have 1 day in Mumbai, take this tour. You won’t regret it.

Chose another company - Do not advice then. They connected to what’s app but cannot communicate properly. Unless that I communicated 3 times that starting toe was 12:00 and not 10:00 they came 10:00. There were some other topics as putting us in a carpet shop because of he can park the car for free. Driver was not satisfied with us when we left within 2 min that shop. Driver did his best but we finished the tour in half time because of u satisfaction. Good news is we saw main highlights which is reason for 3 stars. We have done before two other trips which deserves both 5 stars. Differences were significant

Disappointed - The representative was outside the gate with our names on a piece of paper. After being walked here and there, he tried to give us a non English speaking driver which we refused as we reserved an English speaking driver/guide. After the run around our car arrived 2 hours late. This is not acceptable!!! He did the same thing to another party which was 4 friends he even suggested we all go together. We reserved private and so did they. I would not recommend this company. They don’t have stuff together and are not professional.

Not what was advertised - It appeared that this was the driver/guide first time. He had the list of places we were to be taken to written in the back of a piece of paper. He was constanlty on his mobile phone and gave no real commentary just pointing places out not giving any background to the place. His english was at best poor and he didnt really understand our questions so we gave up asking in the end and asked to end the tour early. The only good thing was the air conditioned vehicle and the restaurant he took us to for lunch. Be preoared to be taken to pashmina shops even if you say you dont want to buy any. After the first we told him we didnt want to go to any shops after lunch he tried again to take us to one.

Very disappointing experience - This was a disappointing experience. We struggled to get hold of the provider to confirm the experience prior to our booking but managed to find our driver outside the terminal. Unfortunately the driver spoke little English (not his fault) and so we struggled to explain what we wanted to see. Despite the tour being advertised as a slum tour the driver made it clear that was ‘too far’ so that was scrapped. We visited the laundry but the driver was unaware that there was an extra charge to actually enter the laundry - so we ended up at a viewing platform which was fine. We had a drive around Mumbai and did see some interesting sites but then asked if we were going to Crawford Market to which the driver said there was nowhere to park so we couldn’t stop. Exasperated we finished the tour after only 2 hours at Leopolds and walked from there to The Gateway & the Taj Hotel. We spoke to many other cruise guests who did & saw much more than us, whether that was down to more experienced guides or more of a desire to provide a better experience we’ll never know. Car was nice and clean though!!!