One of The Best Days during our wntite trip! - Everything was spot on. Both Jens & Joyce managed the timing very well. There was no delay, waiting, neither was there any sense of rushing thru time. Jens & Joyce took time & efforts to explain in good details what we were about to do, what to expect, what were the "dos and don'ts", and provided clear directions on where to go for lunch, where will we find restrooms and when, what were the timing like and so. Either of them will surely stay behind to make sure everyone was well taken care of and catching up at every spot. The activities (snow play, gondola ride and especially the Monkey Park tour) were well packed in and fun! Our whole family enjoyed every bit. Note: My girl lost her mobile phone and both Jens & Joyce even offered to help check with the Monkey Park the next day when it opens. This was even though the next day is XMas Day! We are keeping our fingers crossed, but regardless of the outcome, we truly appreciate their kind help!

Great tour - What a great tour. Our tour guide Kunihiko Endo was wonderful. So helpful and informative. He was prompt and understanding. Tour itself was amazing, so much fun with all the toys and a great walk to the monkey Forrest

Great day! - Had an awesome day, Endo was fantastic and very knowledgeable. Great for kids and adults. Would definitely recommend!

Exceptional tour - Extremely fun snow day in Nagano. Good snow activities for non-skiers/snowboarders. Great views, too. Our guide, Kieron, was very engaging and attentive. He made sure we were safe in the activities and that we had a fun time. Our driver Taka was an expert in navigating the difficult roads. Overall, a wonderfully curated and run tour!

Amazing Snow Monkeys experience, once in a lifetime! - We had a wonderful time in this tour. The snow monkeys are truly a once in a lifetime experience, we will take those memories with us!! Jens, our tour guide, was outstanding!! Thank you for making it an incredible experience. Highly, highly recommend !!

KIERON IS THE BEST TOUR GUIDE EVER!! HE DESERVES A RAISE AND MORE!!! 10/10 TY KIERON! Will be back for him! - Booked this tip through Klook last minute and Kieron was our tour guide, definitely the highlight of our first trip to Japan!! We absolutely enjoyed our time here in Nagano mostly due to Kieron his hospitality, knowledge and flexibility was impeccable! He went above and beyond to cater to our needs and made us feel like we need to buy our next home here in Nagano, we loved him sooo so much as our guide! Can’t forget our amazing driver!! He was smooth, timely and skillful! Thank you so much Kieron, he deserves a raise and more!!

Family fun! - It was a wonderful way to see the snow monkeys! Especially with kids! We had such a blast, and the tour guide was especially knowledgeable and friendly! Would definitely recommend!

Happy one day trip - We are very impressed that the guide, Mr.Endo and driver for take care of us very warm fully. We are very happy for snowing and monkey park.

Snow monkey park amazing, tour not worth the time or money - I am rating the tour, not the experience - the snow monkey park was amazing, but the tour was terrible. Someone already covered the 'bunny hill' snow activity experience in the 1-star review here, so I will not repeat that part. Our main point of unhappiness was that the guide wasted the time and shortened our time in the snow monkey park, which was the whole point of booking this tour, and the fact that the guide, when asked about that issue, became unreasonably aggressive and hostile. The guide showed up saying that 'the company sandwiched another stop' into the itinerary. We did not say anything at that point, as we were certain the 'company' would not have done it at the expense of the main attractions. The additional activity was a chair lift to the top of the skiing hill in a resort - whilst there can be different opinions on whether it is worth it or not, the reality is that we did not buy it, and therefore it should not have been 'sandwiched in' without our agreement - at least an email with a notice of plan changes and a possibility to cancel the tour if we choose not to do it. What we bought was 2.5 hours on the bunny hill and ended up spending 2, and 2.5 hours in the monkey park and ended up spending 2 hours and 15 minutes, which would have been 1 hour 45 minutes if the guide hadn't agreed to extend the trip by half an hour and make it last till 4:30 vs. 4:00 like he intended originally. The guide did not share any history or fact based information about the area or the monkey park, and became really aggressive after my question about the time that was remaining to be spent in the monkey park. We had 7 people in the group - 4 adults and 3 children. My husband and I had our own snow gear, but the family with 3 children needed winter clothes. This detail is important, cause the journey ended up being: bunny hill - chair lift - and instead of straight to the monkey park, back to the bunny hill so that the family can return the clothes. We spent half an hour there, and the family kept the clothes for the duration of the trip. So we wasted half an hour back at that resort for no obvious reason. At that point, I noticed that it was 2pm, there is only 2 hours left to be spent in the park, and we still have to get there. So I asked the guide if we will be spending 2.5 hours in the park, and his words were "more or less". I wanted to show him the description of the tour to ask why not 2.5 hours, and he just went ballistic immediately, raised his voice, became aggressive and generally very unpleasant. From this point the experience was pretty much ruined, but the monkeys made up for it a little bit. The guide ended up extending the trip by half an hour, so at least that was close to what was in the tour description. It was a cold day with a lot of snow, which was amazing to look at when in the park, but eventually we got very cold (even with our own winter clothes). We were hoping to warm up in the van, but the driver did not send any warm air to the coach, there was cold air blowing from the vents above us, while he selfishly warmed up the front area and the front window, and the guide spent the entire hour back browsing on his phone. It was a miserable cold one hour ride in a very cold van, with the family huddled in the back and us two sitting behind the driver, hoping for some heat. The monkey park is amazing, it is experience like no other. We found it would have been better if this experience was not 'scheduled' to get back to the van on time, as one can spend hours just looking at those creatures and their interactions. So if you are going to spend the money on this tour anyway, may as well get a taxi instead for this amount of cash to get to the park from Nagano station and get an admission ticket. Or take a bus to get there - once you get to the Nagano station, there are big signs everywhere indicating where the buses are, and English does not seem to be an issue there.

Awful experience - We did not have a good time. It was boring. Unnecessary the amount of money that was charged. Tour guide did not explain anything. He was just there with us taking personal pictures with his camera, and NOTHING ELSE. For the " snow experience " it was just a bunny hill to do a silly tubbing. Nothing important, nothing excited. And we were there on the bunny hill for over AN HOUR. This was a complete ripoff since you can go see the monkeys on your own.