For A/H (Airport to Hotel) transfers, a professional driver will greet you at the arrival hall exit with a Name Board displaying your name. The complimentary waiting time is 1 hour beyond the actual arrival time, giving you a total of 2 hours free waiting time after landing. This allows ample time to pass through airport border control, customs, visa checks, and luggage collection procedures without worry! Please provide the pick-up name, flight number, and drop-off address.

For H/A (Hotel to Airport) transfers, the meeting point is in your hotel lobby. The driver will be there with your Name Board at the appointed time. Typically, pick-up is scheduled 3.5 hours before an international flight and 2.5 hours before a domestic flight. During peak hours or at certain airports, an additional hour or more may be necessary to ensure timely arrival. Please provide the pick-up name, flight number, and airport terminals.

Please Note:
• Tips are not included and are at your discretion.
• Unless otherwise specified, the waiting time is 2 hours after the actual arrival time. After this period, the vehicle will be released.
• If your flight is delayed, we will monitor the flight information in advance and adjust your pick-up time accordingly. For connecting flights, please note that we can only verify the flight details printed on this voucher.
• If you cannot locate our local representative for any reason, it is your responsibility to call the number on your voucher for assistance before making alternative arrangements.
• If your pick-up/drop-off details change, you must update your booking immediately.
• Unless otherwise specified, 1 piece of medium-sized luggage is allowed per person. Hand luggage should be small enough to be carried on your lap. If your luggage exceeds the vehicle’s capacity, it is your responsibility to arrange and pay for a taxi to transport your luggage.

• Private one-way transfer
• Air-conditioned MPV

• Excess luggage charges (where applicable)
• Gratuities
• Guide service

This is a one-way private transition from Haikou Meilan to a hotel located in downtown Haikou. This service is the safest and most convenient method of transportation, offered by a legally qualified operation. All charges are included in the price, no additional expenses. The driver will greet you in the arrival hall’s pick-up area or at the hotel lobby, holding a sign with your name. Enjoy a dependable, worry-free private transfer service.
• Transition from the airport to your hotel or from your hotel to the airport
• The vehicle provided is in full compliance with all relevant laws and regulations, and is fully insured.
• Travel in a private, air-conditioned vehicle
• Sit back and relax as a professional driver assists with your luggage
• Access to 7*24 hour emergency customer service. If the vehicle is reserved before 12pm, you can get assistance in multiple languages whenever you need it.
• 24-hour free cancellation policy
The vehicle provided will be a 7-seat MPV car.

For a full refund, cancel at least 24 hours before the scheduled departure time.