Katherine was amazing !!! - Learning about the movie locations . Think a few more locations would have been better . Katherine made our tour more enjoyable

Walking through the East Village in the rain. - Katherine was there waiting for us with Umbrella in hand. She was so sweet to show us the East Village including tons of movie and tv show locations. Not touristy at all. Very Fun. We asked tons of questions about shopping vintage. She knew quite a few places that I never would have found on my own. Lots of girl talk and Acting.

On Location Tours failed to provide the tour they sold my group - A representative called the day before to see if we could change our tour time from 2pm to 10am. That was not something we were able to swing last minute with our packed itinerary. I was told she would check on whether or not they could stick with the purchased time and would let me know. The next day I texted to reconfirm with the rep about the tour. Five minutes later I received a separate text confirming the tour with the arrival instructions etc. We went to the tour spot and no guide ever showed. Now it turns out I missed a VM the night before from the rep saying they would not be able to give the tour time they sold us. It came in while I was in transit and I'll take the hit for that. The confirmation text was apparently automated. None the less, we were left at the meeting place empty handed with unclear communication. I was told we would be refunded, however here we are several weeks later and I'm having to follow up with them to do the right thing. I don't know how it's right to sell a tour time you have no intent on operating. It was very shady that it seemed they would consolidate their bookings into more efficient times for them, despite what the customer bought and planned for. Big Buyer Beware!

Disappointed - Unfortunately they cancelled my reservation with no explanation whatsoever, so I will never know how great the experience could have been. Extremely disappointed!!