Experience August 10th - I had the pleasure of being served by Isis Maria, a bartender at NYC Water Cruises, on August 10th, and my experience was exceptional. Isis stood out not only for her ability to prepare delicious cocktails, but also for her warm and professional service. She made our experience on board memorable with her knowledge and dedication. Also, the way she managed the bar and interacted with the customers was really impressive. The positive energy and attention to detail were evident in every aspect of the service. Oh, and out of curiosity, I would like to know if Isis is dating at the moment. If not, it would be great to find an opportunity to meet up again and talk more. I highly recommend Isis's services to anyone wanting an exceptional bar experience!

Good experience - It’s a really good experience! Love the crew, music n vibe. Will definitely come back . A have-to experience in New York!

Views and food! - The boat ride was nothing short of amazing. It was exactly what I was looking for. A nice chill vibe with live music, delicious food, & beautiful views! Also, customer service was amazing.

All in one! - Views were amazing, food was too good. Staff was very kind and sweet. Lovely experience overall. All in one -- Having dinner on water with amazing views and music.

Nice Nautical Photo Opportunity - While locating the vessel had much to be desired, the experience was amicable. The live music needed some work but we were able to filter that out. If you do this trip, you take it for the views.The servers were pleasant but the food was average.. The scene at the pier is an experience all by itself. But for tourists it’s a nice NY night time photo opportunity.

Would do again - Food so so, nothing spectacular. Views fantastic. Fireworks great. Staff friendly and attentive. Live music good but too loud to enjoy conversation with your own table. Would do again.

I can't believe they made... - I can't believe they made me pay for my dinner again on the boat. I told everything was included when you made the reservation.

Rocky Chaotic Cruise Dinner - The serving is ery chaotic. I kept asking mire than twice for things. Entree was served and new utensils were not given, waited 15 min for clean utensils.

Terrible experience! - Last night was supposed to be the night that I proposed to my girlfriend. I planned out an amazing weekend in New York City that was going to end on a dinner cruise around Manhattan. We both got dressed up, she looked beautiful, and we arrived at the pier at 6:30 for a 7 pm cruise to find another boat sitting there. I saw our boat out in the middle of the bay and didn’t panic knowing that our boat was there and waiting to pull up to pick us up. Well it got later and later and the boat that was there finally left at 8. I soon saw our boat pulling away and never return. No one was there to give us and the hundreds of other people that were waiting for the same boat any information. I tried contacting the people who ran the boat to no avail and callld Viator customer service who also had no information. We finally left at 8:30. Terrible!!

Appallingly Unprofessional - Back on March 14, 2024, we paid for a July 4th dinner cruise aboard the Louisa of the Seas which we had booked earlier this year. This cruise was to include a four course plated meal and a guaranteed window table. We were going to be celebrating my husband’s 69th birthday. On July 2, we were rebooked without our consent onto Eternity. We were told this was an upgrade and an “exclusive experience”. We would have a buffet instead of a plated meal, live music, open bar, etc. We were told to be at Pier 16 at 6:00 where we would be checked in and boarded for a departure time if 6:30. Come July 4, we arrived at Pier 16 at 5:30. There are no signs and no one to greet us. We went to the end of the pier and finally saw a NYC Water Cruises sign propped against the railing facing away from incoming crowd. Still no boat. At 6:11, the boat finally pulled up to the dock. By that point, there were more than 100 people waiting at the pier. It was immediately apparent that the boat was manned by an amateur crew. They were completely unfamiliar with the dock and had a hard time tying the boat down and stabilizing the bow. Then they could not get the gangway properly placed. They kept propping it against the boat at angles far too steep for safe boarding. After the musicians finally boarded, crew members had their families board ahead of the paying patrons. The first paying passenger to board was a man in a wheelchair. The security guy and crew members moving the gentleman up the steep gangway had a hard time. The “security” guy who was pulling the wheelchair up as he walked backward fell. Thank goodness the passenger, who was not seat-belted in, did not fall. The rest of the crowd was anxious to board and there was no check in procedure related to us. “Security” finally had us form two lines but it was still chaos. People were pushing forward. There was one teenager with an iPhone checking people in from two lines. We ended up departing 45 minutes behind schedule. Once aboard, it was a free for all as to where to sit. Thank goodness, we did secure a table on the third level but that ended up meaning we were the last to get food. What they had out initially was just cold cuts, cheese, salad, and bread. Later, very small amounts, of chicken wings, hot dogs, sliders, burgers, and fries came out but the quantity was very much insufficient for the crowd. I ended up with one and a half slices of ham, two tablespoons of potato salad and two sliders. All of the crew were obviously foreign, none spoke English. They did not comply with U.S. Coast Guard regulations. Family and guests of the crew were personally served with the best food options. The heads were disgusting. The flushers did not work properly and there were insufficient trash facilities. The open bar was nice but the lines were long and hot. There was not a bar on each level as promised. All in all, this was NOT what we paid for. This boat is obviously privately owned and the owners somehow got NYC Water Cruises to divert 4th of July bookings to them. When we were rebooked, we were told that Louisa of the Seas was not available but we could see in real time that Louisa of the Seas still had openings. Completely unprofessional, dishonest, and a rip off. However, the musicians were good.