Great price for food, service and their brownie was delish! - Marlo was the best waiter ever. Took care of me with his hospitality and service, which was awesome.

Great lunch spot! - We have been to other Hard rock cafe's so we decided to have lunch here. We bother had burgers an fries. The service was great and the food wonderful. The portions are good since an the price affordable.

We enjoyed food and drinks - We were looking for a place where we can have dinner before fireworks over Falls and this was the nearest restaurant. We waited about 10 minutes to be seated. It was a bit loud music there, so sometimes we had problem to hear what the other person is saying. It was 3 of us and we chose to drink cocktails - Mojito Caribbean ($14.50) and 2x Hurricane ($13.99 each) and to eat our choice was Asian noodle chicken ($18.99), spicy shrimp ($15.99) and chicken Caesar salad ($17.99) - everything was yummy. We waited a bit longer for the meals but there were many people so the kitchen must be very busy. Totally we paid $103.09 incl. tax. What we didn't like was that the person who served us came so many times to ask how we like it etc. with big smile on the face and it looked like the staff is trained to do this (I guess she is happy when her shift finish and she needs not to put very happy face on).

Good food and service. - We went for a family dinner on the road. Had to wait for a table for about 30 minutes which wasn't overly bad. It was the usual Hard Rock offering but the atmosphere is a little muted compared to others. Food was fine. We took the classic burgers of varying toppings etc all grand. Good friendly service from Chelsea.

Close to the falls! - We ate here because it was across the street from Niagara Falls state park. The food was just ok. The chicken tenders weren’t that great. I’m sure everything else was good. Our waitress was extremely friendly and brought out a cake for my mother’s birthday. Would recommend to anyone looking for food close to the falls

Hmmmm...... - I hadn't been to a Hard Rock for some time and we were staying on the USA side of Niagara Falls. There were few restaurants open so we opted for this. It was ok. Nothing to shout about and they brought the appetiser out with the main but didnt really acknowledge it. It was devoid of atmosphere, half empty and the TV screens were not syncing with the music. The high point was their cocktail special, a bourbon apple mule, which will tell you how uninspired we were with the meal. Do yourself a favor and stay on the Canadian side where there was a far more lively Hard Rock.

Disappointed - Welcoming staff, very scruffy attire. Very cold environment in the restaurant with air conditioning that wasn’t adjustable. Chip soggy and cold, chicken burger left in kitchen to be cold. Sorry did not live up to the reputation of the chain.

Skip the salad - Labor Day weekend but it wasn’t super busy. Should have picked up on that and gone elsewhere. Lots of open tables but we still waiting 40 min before being seated. Most food was just ok. My salad had slimy spinach leaves that were put on the bottom under the romaine leaves like they were trying to hide them.

Don't waste your time. Won't get service from them. Shameful attitude. - The most appalling restaurant. Tried to go for dinner, even though we know the food would not be stellar, but due to it being later in the evening and everywhere else closes early, we decided to go there just to have a quick bite. Restaurant was not crowded at all, with plenty of open tables as evidenced by the pictures. Hostess tried to seat us at a high table, but due to back issues we asked to be seated at a regular table (seeing that there were plenty of empty ones around). She said she couldn't do that as "I don't have a server there". Ok, in the sections that do "have a server", they were within 5 ft. of the table we would prefer to be at, but apparently there must be an electric fence or something that they can't cross over. Even the sections that purportedly have servers were quite empty, meaning that server could take the extra few step outside of their "zone"? I get it, they have their sections, but you're going to inconvenience a potential diner because you can't get someone to crossover and serve a table? We were told all the other servers are at a "private party". Wasn't entirely sure whether they were partying or serving a private party. In either case, it means the restaurant didn't adequately plan for their staffing for that evening. The hostess tried to ask a manager about seating us some where else, and said if we sat there, we'd have to wait about 20 minutes before we can have a server. Was quite unbelievable as there were servers working there that we can see. I don't believe that we'd have gotten a server in 20 minutes anyway if they were all at a party. While this was going on, a party of three came in to the restaurant, and one of the gentlemen was in a wheelchair, so we asked if they were going to try to sit the wheel-chair bound gentlemen at the high table? And they said no, they'll just sit at a regular table and will have to wait till a server comes to that section. Unbelievable. So someone with a disability won't get service. What century does Hard Rock Cafe think they're in? Completely shameful! We left. Cannot imagine trying to give them the business - not like they really seem like they wanted it anyway. There are other ways to support the Seminole Tribe if you so desire. If you are in this area and need a bite later in the evening, I suggest going to the casino hotel, they have a couple of restaurants that stay open and you will get a server there.

Viator was great addressing complaint. Hard Rock Cafe deplorable - We expected live music from chat agent. I had several questions which he to check with someone else to get an answer. Was told we would have preferred immediate seating. Cafe did accommodate us, but were ignorant of this. Confusion regarding electric menu and acoustic menu. a manager who was filling in for a few days thought. Music was anything but Hard Rock. more like hip hop and just caned music. Room we were put in had no music. We had to ask to be moved. However, just now received CREDIT in full amount reimbursing us from Viator, no questions asked. We simply asked for refund. Very impressed ! Food quite good, but overpriced for a burger, Frys. and cheesecake at $190.00