Saved time, two great ways to experience Niagara - George did a great job. Met at the meeting place on time, good communication before. Led a small tour to get a lay of what the experience would be like. We got our tickets, skipped the ticket line and went on the Maid of the Mist. Had enough time to enjoy, no rush to get to Cave of the Winds. Timed tix were great. Cave is an adventure you shouldn’t miss. Was able to drink the water flowing over the falls. Amazing!!

Treat Yourself - Skip the Lines & Tour with Niagara Falls Budget Tours! - George did a great job on the walking tour portion by providing key historical and entertainment related information as well as answer various questions about the park. He also texted a few days in advance to introduce himself, provide contact info, and arrange the order of our “skip the line” tours for “Cave of the Winds” and “Maid of the Mist” (definitely worth doing in that order). Skipping the ticket line was key for our eclipse weekend visit. Make sure to wear good walking shoes and be prepared to get wet. Niagara is well worth the visit!

Don't waste your time or money! - George was a joke! The booking said it starts at 10 but then he gave us tickets for the cave portion for 240pm. When the booking said 2 hours Total, that's what we expected. I had to skip the walking portion and talk to the operator of the caves to make an exception and go earlier as I was on a time schedule. He offered to sell us souvenirs, which were overpriced. I was so upset that I could've just bought my tickets cheaper, rather than going here since he didn't do anything except cause anxiety!! Never do this!!!

NEVER AGAIN. - I booked an experience for my husband and myself as a pick me up, as we had traveled to Buffalo for a funeral, and needed something to cheer us up. I booked for Saturday when I meant Friday. I reached out 3 times to the tour operator to no response about an hour prior. Then I waited on hold with your company to try and change it. When I finally got a customer service person, they were cranky and barely spoke English. When I explained what had happened and he finally understood, he said there was nothing he could do. So I asked for a refund. At this point it is now 10 min past 1pm. 10 min past the 24 cut off for a refund. He said, no. We will not refund you your money. I asked for a manager, he argued with me, when I asked for a 4th time for a supervisor, he put me on holed and never came back. I broke down sobbing. $200 down the drain, a jerk who yelled at me, 45 min on hold and no trip. I was horrified. Not only will I never use your service again… but I will make it my mission to tell my 60k twitter following and all other platforms I am on NEVER to use this service.