Niagara falls boat ride - Getting super soaked bring warm clothes and the family loved it was my daughter's sweet 16 and she had am absolute blast

Fantastic tour!! - Jacob was an excellent tour night!! We throughly enjoyed it! I highly recommend it!! Expect to get wet!!

Great tour - Sheri was so great . Nice sense of humor and she is very entertaining. She is very organized. Very nice tour

We had the same guide as... - We had the same guide as we did on our honeymoon -Jacob, and he's so knowledgeable and entertaining it was awesome.

Breathtaking beautiful - Jacob our guide and was Amazing he truly was very knowledgeable and his storytelling was like being in a theater. Lots of energy. Lots of excitement loved every minute of his tour. and just the whole experience was truly magical.

Niagara Falls Experience - The entire experience was memorable. The ride on the Maid of Mist was the most memorable, but our guide (Jacob) was the icing on the cake. His knowledge of the history and events surrounding the falls was amazing. His enthusiasm and interactions with the group only added to the experience.

great time - Jacob was a fantastic tour guide. He was fun, knowledgeable, and engaged everyone. Great time. We would recommend anyone take the tour.

Into the mist - Excellent guide. Jacob was fun and very knowledgeable. The view of the falls up close is breathtaking. We were within about 50 feet of the base of the falls.

Not your average boring tour - Jacob was energetic and fun. He made sure to connect with each small party within the group and brought his genuine self to put us at ease. He was knowledgeable and obviously interested in the stories he shared.

Worst experiencia in a trip - Worst Experience We booked the tour for November 12th a month in advance. We were traveling to Manhattan and decided to visit Niagara Falls specifically for the Maid of the Mist. Our reservation was for the 1:00 PM tour. We arrived at 12:30 PM, but no one showed up for us. We called Headout at 1:05 PM, and they told us that the tour guide was already on the tour and that we couldn't join because the guide claimed we weren’t there (which was a lie). When I called Niagara Regional Tours, the person who answered insisted that we hadn’t shown up and asked if I had a Canadian visa (I did not). His response was, “Well, you came to see the falls, so you can see the falls.” (I wanted to see the falls from the Maid of the Mist.) He also claimed that he tried to contact me by email, phone, and SMS. Oddly, he didn’t use WhatsApp or Telegram. When I asked for evidence, he sent me a message timestamped at 9:00 AM that same day, saying they had sent an email and SMS, which I didn’t receive. After a long time with no evidence or reasonable explanation, his only response was to refund the tour price. When I mentioned that I would leave a negative review, he said he would refuse the refund if I did (and it seems this wasn’t the first time, based on other reviews). Note: The Maid of the Mist tours on the U.S. side stopped operating on November 3rd, so it’s strange that a "renowned" tour site wouldn’t know this and continued to confirm the tour even on the same day. Don’t waste your time and money with these “tour guides.” You can buy the same tickets at a lower price in the park.