Getting wet at the falls. - Behind the falls. The Skylon tower was good to, but, you are up close and personal when you go behind the falls.

Tour happens rain or shine - The tour guide Lynn was awesome! It’s great tour. Two issues, 1. It’s a three mile walk so prepare for it rain or shine!! 2. You are left at the behind the falls area and it’s up to you to figure out how to get back to your car. We had to Uber back because it was still pouring rain and we were soaked from the walk there. Literally, cars driving by and splashing water showers all over you as you walk in the tour. Good thing we had on ponchos.

Great tour! - Lynne was awesome! All the history! So interesting. Skylon tower was pretty cool and the Journey Behind the Falls was amazing!! Thank you!

Niagara experience - Lynn our walking tour guide was very informative. Sweet and calm. The other 2 activities we did on our own . Behind the falls the tourist were the rudest!

Interesting tour and would recommend - Lynn was our tour guide and she was very friendly and knowledgeable. We went at an easy pace with a few stops along the way. Very interesting and would recommend.

A little unorganized - As other reviews have stated, it was difficult finding a representative from the company. We were unable to use the first portion of our tickets (the Skylon tower) because we were unable to locate anyone who knew anything at the meeting place, and only caught up with the rest of our group for the walking tour. Our tour guide Catherine was phenomenal. Very courteous, patient, and helpful.

Fun with technical difficulties. - Tour guide Katherine was fantastic and did a phenomenal job. When I first arrived at Skylon Tower at 9:00am, and they would not accept my voucher. I called Paul at Vox and he sent me the 3 qrcodes needed to get into the 3 venues. The qrcode for Skylon Tower was invalid and not accepted. Called Paul at Vox again and informed him of this and was told Vox tour guide would not arrive until 10:15am. Paul told me not to wait until Vox tour guide arrived. I told Paul I would purchase my own entry ticket to Skylon Tower, and Paul said that Viator and Vox would refund me my money. Paul was helpful and professional. Overall, experience was fun, just for the technical difficulties that occurred.

OK but disorganized - There was no one to meet us at the 1st stop scheduled for 9:30. The operator assumes you get a link and print out your own tickets which no one on in my group was able to do. The operator met us at 10:30 and was able to get all the tickets eventually

Contact Vox not Viator - Walking tour was great. Connect directly through Vox. Not Viator. Viator does not have tickets for the experiences. Had to purchase extra ticket because Viator did not send us QR code

Not worth the hassle - First of all, we have always been pleased with Viator tours. I have yet to have been disappointed and we have been booking for many years. But, Vox City tours was a disappointment. We printed our vouchers as requested. There were three separate vouchers. Directions on the vouchers were extremely confusing. We arrived at our the address 30 minutes early. One stated to find a Vox representative outside the welcome center. No one was to be found. We waited in a line to ask. No one had any information. Another voucher said to get our time slot for one activity as soon as possible. So we went inside and stood in another line. The third voucher said to download a QR code (but keep in mind that we had crossed into Canada so we were on data roaming). App was not helpful at all. At this time, I tried to message the company which took 15 minutes to send. (No time frame was printed on the third voucher which said to meet a Vox representative at top of escalator. I also tried to call the number which took several tries for the call to go through. Person I spoke to said I didn’t follow the directions and missed the tour (which left 15 minutes earlier). She said I could still do the other two activities. Though rude, eventually said she would refund part of the fee. But, our call was dropped. Once the message was returned, it said I could meet up with the tour guide…but message came back way too late for that. We ended up only using one voucher for the journey experience. We ended up not even needing the skylon ticket because we were planning to eat there anyway. I don’t think this experience is any reflection in Viator, but Vox City tours. We are currently on another Viator tour and it is fabulous…well communicated and friendly staff.