Johny was the best! - We very much enjoyed the shrines. Our guide Johny went out of his way to personalize our itinerary so we could spend as much time as wanted there.

Great trip to nikko - Ali I think was our guides name,an excellent host who went out of his way to make our day a very memorable one.

Great service - We had a lovely trip with a very professional, friendly and knowledgeable driver. His name: Irfan. Very happy with the service and tour. Couldn’t ask for more!

Wonderful Revisit to Nikko - A return from my first visit in 1947 was most memorable -- the temples are the same, but the towns and cities are unrecognizable. Our guide Mukarram was suburb and his familiarity with Nikko and the best ways to travel from and to return to Yokohama made it all very pleasant. He was a very enjoyable and informative companion.

Great tour of Nikko and Toshogu Shrine - Viewing Toshogu Shrine was the highlight of the day. It’s amazing how much work was done and how intricate and detailed the structures are And all of this without power tools and nails. Ali was our guide and he was great. Ali has good knowledge of the area and its history all very helpful. He worked hard shepherding us to the numerous sites in the area. We were able to all the major sites. Still there is so much more to see in Nikko. We plan on coming back again. Colleen Sandy and Erin.

Not to be missed tour - This was a wonderful tour. We have been all over the world and Sebastian is the best tour guide that we have ever had. He was so knowledgeable about all we saw and also a great driver. I highly recommend this tour with Sebastian if you visit Japan.

Amazing Nikko - The Nikko sightseeing was pretty good!!Our tour guide IRFAN was amazing !!!He was very very knowledgeable about everything!!he is probably one of the best tour guide ever!!!!We enjoyed this tour and able top drive back to the places which tour guide recommended on the tour.Nice trip!!!

Just a driver, not a guide - The driver drove safely and had a comfortable car. The problem is with the description of the event/service, hence 3 stars. The terms "guide" and 'english speaking guide" means that they actually guide you through each location/temple and relay information about each. This is not the case. He is just a driver, who has been driving/touring for 6 months. Also, he is not a local of Japan, and while that might not matter, as a guide in a country, I think it does. If you have done a ton of research and know exactly what you need to see and why, this driver will get you there safely. For us, we did only minimum research, so we were disappointed not to have a knowledgeable guide. I asked about the tree species we passed on the 3 hour drive, and he said, 'yes, these are trees.". One occasion, he parked at one temple and said, "when you exit the first building make sure to go to the one behind it. There is another temple". We went to the building behind, but in fact we were meant to walk around the corner down a long gravel path to the mega amazing Toshogu shrine, which we almost missed and def spent less time in it because we spent too much time at the Rinnoji temple not knowing what we should prioritize. The Toshogu shrine to me read like their Lincoln memorial, in terms of importance. That priority was not communicated or "guided".

Disappointing - You book a private tour with the assumption that you have not only paid for a rental car with a driver. You expect an interactive and entertaining tour guide to share their knowledge and experience with you while you spend like 7 hours in the car. That was absolutely not the case as there was almost zero conversation.

Bad experience, we wouldn’t recommend this company . - Bad experience. We don’t recommend this company. We spent 9 hr in a car and we just saw a water fall. We were 6 including two grandmothers , a kid and my daughter who has a disability. The guide didn’t know the itinerary and he didn’t follow the itinerary they offered us. . When we arrive to the unesco site it was closed because he took us as a first place to the falls. We wanted to go to Nikko and the UNESCO heritage site and instead he took us to A place very cold and difficult to walk by because of the snow. . He didn’t even take us The family Pictures as they offered. No organization at all. We asked for a partial refund which I think it’s fair due the circumstances. We traveled from a different country far away and a day in Japan is unique and expensive and if we had known about the lack of professionalism of the company we would have looked for another activity to spend our money and time. This was the company answer.” 😕: “‘ “ We regret to hear about the circumstances surrounding your refund request. Viator strives to make every attempt to address our customers' concerns. Unfortunately, at this time we are unable to offer a refund. We apologize that you were not able to fulfill your travel plans, and hope that we may be of service to you in your future travels. Regards, Ana Marie Viator Customer Service