Lovely Safari, great tour guide - We had a lovely Safari where we saw a bunch of beautiful animals. And we really enjoyed the ride with the amazing tour guide!

Amazing Safari experience and Driver - The safari was great and guide was fun and knowledgeable concerning the park and landscape animals while driving in safari 4×4. and our Driver guide Alain was was informative and polite and helpful thank you.

Best safari and wine tasting trip ever - As someone who was visiting Cape Town for the first time I was pleasantly surprised by how welcoming and our guide Allen kept us informed at all times and answered all our questions. I had a very wonderful experience with all our activities and our return trip we stop to the Wine tasting and was good choice helpful guide’s. I will definitely be coming back again to see all the big 5 animals

Loved the Aquila animal... - Loved the Aquila animal reserve. It was lovely to be picked up from hotel. Would recommend this tour.

Fun quick safari - It is a private reserve, so you have a great likelihood of seeing the animals. The guide was very good. Convenient to Cape Town.

Missing 1 of 5 - Buffet is good, this is a reserve only. Big 5 only able to see Big 4, no leopard. Other than that, everything is fine. If you just want to see African animal, they have few of each, do not expect to see it like it is the real world of Safari, not to mention seeing animal eating other animals.

Mixed emotions - Mixed emotions on this one. The private reserves in South Africa are actually zoos. Few on the animals would naturally live in this location. If you are expecting the jungles of Africa this is more desert. If you want to say you saw the big five in Africa then this tour is for you.

Find another tour - Our driver guide alfano was terrific. The reserve had good food and the trail guide was good but disappointed in the amount of animals there.

Transportation felt like a robbery - I wasn’t impressed with the transportation they send to pick us up,we ended up driving on our own. With amount of money we paid and the vehicle they expected us to drive in I wasn’t happy at all

Who’s the LOSER now? - We do not recommend using CHALULA PRIVATE TOURS!!! You have been warned. They operate as the classic bate and switch scheme. They advertise one thing but try to give another once after booking. We attached the photos of such booking that way when this tour company wants to respond one can judge for themselves. We booked the entire tour as private and paid extra for it. We made sure that after booking the tour to Correspond with the tour company. To verify that the extra amount paid the complete tour was going to be private as you see in the emails also, you will see the booking description as well as being either a group tour or private. The description also states a breakfast, lunch, and welcome drink will be provided. We were picked up by our driver who we have no issues with on time. Once we drove from downtown Cape Town to the Aquila reserve which is almost 2 1/2 hours for check in. We were told the tour company had not booked us for a private tour and we would be joining a group of 14. We showed them our emails and bookings. They said we would have to take it up with CHALULA Private Tours, but because of the off season and no one around they could provide a private tour for another $2900 rand. I told the driver to take us back to Cape Town if your company isn’t going to honor what we paid for we would dispute the charges with Viator for a refund. He advised since it was a long ways to drive to just pay the extra for the private tour. We refused. He called the supervisor of CHALULA Private Tours and had him on speaker phone with us. The supervisor told us we did not pay for a private tour. I then showed the driver the emails and booking which was read to the supervisor over the phone. he still refused us our private tour. I told him the driver can drive us back to Cape Town and we will dispute it with Viator per your booking advertisement and our paid contract. He then over the speaker phone in front of the driver, my wife, and myself called me a loser. I told the driver I’m done with this idiot take us back to Cape Town. We opened the door to the car and got inside. This is when management from Aquila came up and knocked on the window to talk to us. He told us at this point obviously knowing I’m not willing to pay the extra $2900 rand he would give us our private tour complementary on him. We took him up on his offer. This is the difference between a good business owner and a bad supervisor. Because we had to wait an hour for the tour to begin. So we went to the gift shop and bought matching his and hers jackets along with socks, cap, gloves. Which cost way more than the $2900 rand. The game drive with Aquila was good and is as advertised. No issues with them. Back to the tour operator CHALULA Private Tours. We DID NOT receive any breakfast as it states in the booking but we did get the lunch. We DID NOT receive the welcome drink as per booking. Please see the attached emails to and from CHALULA PRIVATE TOURS verify the complete tour is going to be private per Naomi also look at booking overview of tour.