Must see but most likely won't get the boat ride - This was an enjoyable tour. After the concert, however, only a few people were able to take the short, short boat ride because the line was too long. The tour wasn't long enough to accommodate the boat ride which is deceiving on the synopsis of the tour on Viator.

Awesome Caves - A Must See - Great trip to the Caves. Driver was punctual and tour guide kept everybody informed , he spoke 4 languages which helped.

Excellent guide, fascinating tour - During the bus ride we learned a lot about the island and the history. Our guide was extremely knowledge and kind. She shared great insight and was helpful from start to finish. The caves were great as well, but the pearl shop was highly enjoyable and informative.

Lovely experience - Really lovely experience, the musicians and the atmosphere was amazing! My one criticism is that the queue for the boats were so long, I would have missed my coach back if I had waited. Disappointed I didn’t get to do the short boat trip. Bought loads at the pearl shop.

Very good! - Our tour guide, “ Weeded” was amazing! She was extremely knowledgeable, very friendly & helpful! The Caves of Drach with the classical concert from the boats were truly memorable! The caves are such a reflection of our Gods incredible imagination & creativity! Very worth seeing!

The caves were quite... - The caves were quite impressive. I appreciate how popular they are but the large crowd filing through the caves and the grotto concert detracted a little. I would hate to see it in peak season.

Caves of drach tour - The tour was okay. We did not stop to see the pearl shop at all. Would have been nice to learn about the history of the pearls and the importance and prominence of them. They were very punctual and got everyone back and forth on time yet majority of time was spent just in transport. Upon arrival at the cave we were given 2 hours to explore making the cave feel rushed.

Disappointed - The interior is very pretty but disappointed with the spectacle as well as the crossing of the boats which only make a journey of 200 meters

Not what we expected - Not what we expected.Long bus ride, then queued up with hundreds of others that traverse narrow passageways while snapping photos. Wait inline for 30 minutes for 5 minute boat ride then ascend to bus ride home. Classical music was lovely but only 10 minutes long.

Terrible experience! Please read reviews as this isn’t the first time they’ve messed up this bad! - I wish there was an option for 0 stars because to put it plainly, services were not rendered. Please note that before booking I’ve read similar reviews that they were just left in the street to fend for themselves and that’s literally what happened to us too! Just be aware!!! The vendor sent a msg through Viator saying pick up is at Porto Pi at 9am. We arrived at 8:45am and waited until 9:15am but they never arrived. They did not provide a call back number and they are not accessible via WhatsApp like all other vendors. They were in contact with another group and they sent photos of where Porta Pi was and that’s exactly where we all were. I decided to take a taxi to the other pickup location and arrive at 9:30am. When I arrived there was only 1 tour bus. I gave him my information and he allowed us in after speaking with someone on the phone. However, his tour is 7 hours and I’ve only payed for a 5 hour tour. After the first stop which was at the Pearl shop, he told me he will get us into Drach Caves at 12pm and we’d have to be responsible for our ride back to the port. We had no choice since No Frills could not be reached AT ALL. After Drach Caves we struggled looking for a taxi. We had to call a local taxi service which was a long distance call and had to pay over 80€ to get us back with 5 mins to spare for our cruise. Please be aware it’s difficult finding a taxi at Porto Cristo where Drach Caves is located. It’s also an hour + away from the port. We were so stressed that we wouldn’t make it back on time for the cruise! We had to take 3 taxis that day. When I filed for a refund they rejected it and said it’s my fault that I was on the wrong bus. If they arrived I wouldn’t have been in a different bus! Even Viator gaslit me and said it was my fault when I arrived 15mns early and have done my part. This is through WhatsApp and they just kept passing me onto a different staff asking me what the issue is when I’ve explained it several times already. One of them explicitly said they couldn’t contact the vendor so they can’t even confirm what happened but they just wouldn’t help me with the refund because the vendor already rejected it. It’s really some customer service department Viator is running. If it only happened to me I’d understand but there’s also another party on the same cruise who was given the same instructions and we both were not picked up by No Frills. We were all in that same bus because there were no other buses there. I’m so disappointed in this service and specially Viator’s customer service. Both parties are terrible. Viator does not advocate for their customers/users. They said if I wanted to get it investigated further I need to provide documentation. What kind of documentation, I asked, and they can’t say anything. What proof can I provide that I was there 15mns early? Video footage from the government??