Wonderful medieval city! - At first the tour seemed a bit pricey but it was well worth it. When they say full day they really mean it! We left our hotel at 7:30 am and returned at 8:30 pm. They did not have enough people sign up to do the tour as originally planned but they offered us 3 different alternatives if we wanted. We chose to go with a private tour and it was wonderful! Driver picked us up right on time. Jerome was our guide in Brugge and he was very knowledgeable about the city's history. Brugge is a wonderful medieval city.

Great Bruges experience. - Driver was excellent. He did not speak much English but was clear on what was happening and very courteous. Our guide in Bruges was fantastic. I apologize I can’t name him my wife and I disagree on what we heard and I don’t want to be wrong. Regardless he was awesome. Informative, helpful, and very knowledgeable. Great tour. Bruges itself is a gem.

Perfect day - Such a wonderful day. Our driver, Uni was exceptional, such a courteous, professional. We spent 2 hrs on a walking tour with Jerome which was a bit "meh" but then had plenty of time on our own to shop and explore. A very memorable day.

Great trip - Everything was great. The driver picked us up at our hotel and we had a pleasant trip back and forth from Bruges. So easy! The tour guide was interesting and very knowledgeable. He led us through Bruges while giving us the background and history of each place. We even stopped at few chocolate shops and got many samples. Loved my time in Bruges and highly recommend using this guide.

Fantastic city with a guide that loves to show and teach its history. - Jerome our guide was very knowledgeable and took us throughout the city. He actually stayed longer than the planned tour duration. It is clear that he has a passion (it isn’t just a job for him) to share the city and its history that he grew up in. I would highly recommend.

Mother and Daughter Excursion - We switched to the private tour bc we were the only.ones in our groupf. It was great to have driver pick up and drop.off at our place. We had an amazing tour by Jerome that me and my daughter loved and then just loved all the free time to explore, have lunch and enjoy this beautiful place. Highly recommend

Would have been a great visit if the weather was better! - Bruges is a beautiful place to visit and our guide, Jerome, was very pleasant and knowledgeable. There were only two other people on our tour so it was a nice small group with plenty of room in the mini van. Unfortunately, we selected a cold and rainy day to visit so we decided not to take the river boat cruise we had been looking forward to taking. We still managed to have a great time, take beautiful photos, shop, as well as enjoy some Belgian fries, waffles, and chocolates!

The worst tour I ever booked - Awful experience We we never picked up at the meeting point The tour provider said aviator never notified him of our booking Absolutely awful treatment of us by Viator If we aren’t properly compensated we will post our total experience on the web

Be warned - I booked this tour months before our trip to Paris. I booked this tour through Viator in the United States. I had multiple direct emails with Clewel, specifically with Cyrus G. regarding my pickup hotel. Upon arrival in Paris, I had the hotel call Clewel to confirm our trip and pickup hotel. On the day before the tour, with less than 24 hours notice, I receive an email that they are cancelling the trip because their car is in the shop. I had to scramble to find another tour company to take us to Bruges at twice the cost. I found out that my wife and I were the only people signed up for the tour, so I suspect that is why they cancelled. It is hard to believe that a large tour company as Clewel only has one car available. Be aware, this can also happen to you.

Avoid Clewel Travel if using Viator in Paris - This was my first experience using Viator. We were excited about having a smaller van take us to Belgium and back to Paris. We arrived at the pick up location 15 minutes early so as not to be late. The minivan driver arrived 45 minutes late. We stood outside in 40° weather that was windy and cloudy for 60 minutes at 7 AM. We tried calling Clewel Travel direct multiple times with the contact information on the voucher. They did not answer the call until after the third attempt over a 30 minute period of time. We weren’t sure if we would be going to Belgium or not that day, which was very disappointing for a first time Viator experience. The reason we were told that the driver was late was due to the other couple being late. We were not confident that that was a true statement, rather an excuse. It was very disheartening and disappointing that for a tour booked with five participants that only speak English that the driver would not speak any English and could not. That made for an uncomfortable 7+ hours in a minivan without an ability to say when it’s getting hot or cold or someone needed to stop for a restroom break. The driver was unfriendly in disposition and did not drive safely. At one point he stopped so abruptly someone in the backseat fell forward and hit the seat in front of them. In another situation, a passenger screamed when there was almost an accident. Because we were departing Paris 60 minutes late, a text was received from Clewel Travel and Viator that we would receive an additional hour of time to spend in Bruges, Belgium. Since the driver could not speak English and did not receive the message, we did not get the extra hour we had been promised. There were four bottles of water left by each of the seats and when we asked for a fifth one for the fifth person, the driver couldn’t understand what we were asking or couldn’t find more water. It was unclear. So one person was just out of luck on the tour, we did notice the driver was drinking one of the bottles of water. The tour guide in Bruges Belgium was very pleasant and nice. He did not though read his audience very well. It was explained to him in the beginning that because we were arriving so late, that none of us had had lunch. It was about 1:00 PM when the tour started. After two hours, it was clear that all of us were very hungry and wanted to break for lunch. His passion for history of Bruges did not enable him to see people squirming and uncomfortable and wanting to eat lunch. So we asked to discontinue the portion of the tour so that we could eat. Maybe some advice for the English speaking guide in the future would be to ask when do customers want to break for lunch, rather than what the schedule dictates-specially given any adjustments to the schedule for lateness on behalf of the tour company. The Bruges guide was friendly & helpful otherwise. Overall, late driver… unpleasant driver… unsafe driver… no-to-low communication… shortened trip… promised extra time but not received… and long, long day. Would never take a trip again via Viator if Clewel Travel is listed as the local provider.