Feb 24, 2024
TRUE OPINION - I wanted to congratulate this company, because it is not only the services it offers of maritime excursions for passengers and whale watching, but I, Andrés Hidalgo Alcobre, was lucky enough to be able to do my internship for the Certificate of Professionalism in Environmental Management, And it is important to highlight that I have been able to verify that behind what the excursions are, there is a team of personnel, working in parallel, so that the environmental impact is minimal.
I was able to see the approach to cetaceans, the customer treatment, the management of the waste we generate, the control and communication with other vessels about the location of marine animals, the crew is dedicated to their work and are constantly improving, and I have been able to verify it.
It is appreciated the work that it takes to work constantly, so as not to negatively influence the environment that surrounds us.
A cordial greeting,
Andrés Hidalgo Alcobre
(Environmental Management Intern, September 2023)
Review provided by Tripadvisor
Jul 7, 2022
Great value, a total must. - Dolphins - check, many and playing with the boat. A dolphin belly flopping in front of a cruising boat... Worth getting smoked for.
Pilot whales - check. A family pod keeping on eye on us majestic, but less playful.
Swim in the Atlantic - check. Take your goggles and watch the fish watching you.
Decent food, flowing drink.
Glass bottle boar was a great idea, but did make me sick. But after I had see a lot of gorgious fishm..
Friendly, helpful staff.
If you want something other than fizzy-pop, beer or sangria, it is there but an extra charge.
I imaging in high season it would be very very crowded, so get on with your shipmates to make sure you get a spot to watch the wildlife.
Free transfer from puerto de la cruz maybe 1.5 hrs, but comfortable and air conditioned.
Review provided by Tripadvisor
May 30, 2022
Amazing cruise, 10/10 - This was a last minute idea i had with my boyfriend, but one of the best we could have had. This trip was phenomenal! The guide was entertaining for the entire four hour trip, and we got to see a pack of both dolphins and killer whales! We were served an extremely filling and tasty meal while the boat was parked by the cliffs, allowing those who wanted to jump in and swim in the ocean. All of the staff were friendly and pleasant to talk to, even when faced with some very rude passengers.
The only problem i had with the cruise is that it was very packed. There were definitely too many tickets sold, and sometimes it was difficult to walk through the deck because of the sheer amount of people on it. This especially showed in the underwater area, where people were crawling over each other to get a glimpse of the marine life.
All in all, it was a very pleasant experience and i definitely see myself coming back next time I'm in Tenerife.
Review provided by Tripadvisor
Mar 27, 2022
Excellent value (these reviews don’t make it justice) - These reviews don’t make it justice. I almost didn’t want to take this tour because of the review but then I asked the hotel for an opinion and they recommended it, due to the fact we had a 5y year old with us.
We made the right choice.
We took the 4.5 hour trip and we saw both dolphins and pilot whales. The glass bottom was a nice experience while being very close to the whales.
Having 2 stories was also nice, since we didn’t want to stay in the sun with the child.
You get food, drinks and you can buy ice-cream.
Yes, it was a bit boring for about 1 hour, while cruising… but in the end it’s a meaning of transportation. Didn’t bother us. And if a 5y old had patience, then I bet you can also.
They also do the “happy bday” thing and give a bottle of champagne if you’re on board on your bday. I see this is very appreciated by the reviewers, for some reason :p.
On the negative side, sound is terrible.
We couldn’t understand anything.
About the reviews:
The fact they have only 15 (mostly negative) reviews here, when they actually transport daily about 100 people should also give an indication you can’t trust the reviews.
Review provided by Tripadvisor
Jul 31, 2024
A nice experience - A nice experience, we could see the caldoneros and the dolphins. But the boat was full of people and the food was nit the best.
Review provided by Tripadvisor
Aug 2, 2023
Boat trip - I have took this boat trip twice this year, once in may and then in July.
Both times we seen dolphins and whales but the first visit in may we had much more activity and seen a range of different dolphins and whales.
The boat was busy and near capacity but still plenty of room and didn’t make the experience not enjoyable.
The staff were very friendly but the tour guide was a female lady and we struggled to understand due to the language, joahannes was a better guide, easier to understand in various languages and more informative with regards the activity.
On my Previous visit there was a guy filming the whole experience which you could buy for 20 euros afterwards and was good value but on my recent visit he was not there.
The boat is decent size and very clean.
Review provided by Tripadvisor
Jul 29, 2023
Great for whale watching but busy - Saw lots of whales and dolphins. Although boat was busy and you scramble for seats. If you leave your seat someone else may be in it. Staff on board work really hard and are super friendly. I have done this before on a smaller catamaran and loved it, so may just be my preference.
Review provided by Tripadvisor
Nov 23, 2022
Not as good as I was expecting - Was OK but a bit disappointed whales 5 very small ones never moved pleased we only book 2 hours 😭no food or drinks but we didn't won't that was a snack bar on board
Review provided by Tripadvisor
May 16, 2024
Don't waste your money! - Arrived in time and had prior communication with tour operator via my booking confirmation. Once we arrived i was told they couldn’t find our booking, but they took the details and said they would find it and we could board. After about 10mins they approached my husband first and asked him to come off the boat as they had an issue with the ticket he advised them i was the one with the details so they should speak to me, i believe the harshness & rudeness they spoke to my husband was due to his race! They then approached me & my 4 year old and asked us to step off the boat! I was again asked about the booking for which i again showed the ticket and advised i had paid for which there reply was well not via us directly and therefore thats not there issue! The customer advisor was rude and unprofessionally! Eventually they said it was there issue and we could board, no apology of anything! Ruined the whole trip and will never use them again. I certainly wouldn’t recommend them either!
Review provided by Viator
Jul 20, 2022
Not for families with children - Not for families with children - the organizer on the website directly does not warn that even with good conditions at sea the ship will rock hard - more than 75% of passengers on my trip badly endured the conditions of travel - people vomited en masse, no one from the staff preventively provided passengers with bags. These aspects - insufficiently highlighted on the organizer's website - effectively spoiled the event - I would not pay a second time. In my opinion, the organizer should inform on the website that there is a very high risk of vomiting - even when the sea is good.
Review provided by Tripadvisor