Cozumel trip and more - We have just came back from our vacation with a lot of positive emotions about our diving experience with Prodive PADI center. My son got a diver certification and I enjoyed a discover diving. The unforgettable diving was possible due to an amazing PADI team at The Royal Hideaway in playacar,especially due to Jonah and Vero our diver masters who showed us all the skills we need for successful and joyable diving. The are highly professional divers and the biggest enthusiasts of their business. Special thanks to Alex who gave a lot of practical advice and suggestions. Thank you for the beautiful time we spent during our trip to Cozumel.

Great dives with Nicole - We had 6 amazing and exiting dives in the Cenotes with Nicole. It was great! Good organisation, extencive breefings and the best of all: Nicole. She is a wonderful and competently guide. All 6 Cenotes were differing, every dive gave us great impressions of this special underwater world.

Great week of diving with an EXCELLENT DIVING CREW, Top Notch ! - I will start with what I didn't like. I tried to reach out a number of times through our hotel. Occidental Excaret, they didn't forward a message. I wanted to make sure my gear was correct, but had to "wing it" because the hotel never forwarded the messages, and even when I reached out to the dive shop directly at the last minute, didn't get a response. All of this was a very minor detail, and no biggie. I got the the resort and met Gumberto, great dude, got me an excellent package. Not sure what to expect I figured I would roll with whatever came about when I got to the dive center. Everything went like clockwork. Bing, bang, boom we were getting gear situated, tanks ready, on the boat and diving. They had a number of dive masters doing different groups of different levels. Only once did we have an issue with people in the wrong group, but that was because of the divers overstating their ability. They immediately rectified the situation on the next tank. This was probably one of the best learning experiences in all of the dive trips I had been on. Every dive master wants to teach you how to be better. Every dive got better because I changed and tried something that they suggested. Watching and trying new things made this an awesome experience. I basically ran out of excuses to not have my Nitrox certification, got it now., should have done it sooner, thanks for pushing me to do it. The dives along the Playa Car coast were good, not great. A couple of really nice reefs, a wreck just out from Royal Hideaway. Dreams offered a couple new sites and we found a newer wreck. Wildlife was beautiful and plentiful. As part of my package we had a day in Cozumel and dove a couple of my favorite sites. The topper was a Cenotes dive. I can tell you that I was with two excellent divers from Germany, and Phil was our dive master. I was unsure because I had never done it, as was one of the other divers. Phil calmed most of our anxiety before we went in. His calming briefings made the first dive awesome. The second was better because of the adjustments, and another calming briefing from him. If you have never done a Cenotes dive, it's an incredible experience, but a great dive master helps. Overall the diving experiences were great. I met some great divers and got into a couple really great dive groups, had some of the best dive masters, and probably met a couple divers that this will not be the last time we dive together, and that made this place special. If I am going to be in an area where Pro Dives have a location, I am definitely booking with them.

Absolutely recommended - My family and I had 10 amazing dives with Pro Dive Mexico, including Cozumel, Cenotes and local dives at Maroma Beach. The excursions were perfectly organized and the dives safely guided.

Amazing 1st ocean open water experience - Let me start by stating, this was my first open water ocean dive since becoming certified. The crew at Pro Dive (out of Catalonia Playa Maroma) were great. Ricardo, our dive guide, was very thorough with our dive plan, double checked our equipment set-up and kept a good eye on me underwater (he helped me with my bouyancy issue in dive 1 - got that dialed in just right for dive 2). We also had two other newbies and the crew made sure we were all taken care of. We saw beautiful coral, a plethora of fish, moray eel, stingray and sea turtle. Went down to 45' and 48' and it was amazing. Tomas, our under water videographer took some amazing photos of my first adventure and compiled a video too. I paid $99 for the video and photos of this 1st experience, although it is not required to purchase.

new family - Diving in Mexico has to be on everyones to-do-list ! since there are many companies you can go to, i decided to recommend THE BEST !… You can go to every company and end up as another customer for sure, but you can dive with pro dive and end up with a whole new family. Ive had 4 amazing dives with them and went on that cenote/lagoon/tulum trip and every trip with them was perfect! I had 2 dives in Cozumel with my lovely instructor Leon (from the base in puerto aventuras) i did my OWD 8 years ago so i had to do the refreshing of course and even THAT was fun with him. Then i had the best 2 dives (in my whole lifetime) with matias (from the base in maroma) at the local reef there, since then i want to dive everyday and i kinda lost my heart somewhere in the ocean. Then i went on that craazy 3in1 trip to a cenote called dos ojos where we went snorkelling in and it was breathtaking, all the stalactites and stalacmites where you can snorkel thorough WOW i loved it. The lagoon in akumal was awesome too, fresh and saltwater is mixing there and all the refelxions with the lighning, it was so nice to look at. Then we had the chance to go to the ruins of tulum to get a little bit of mayan-history. We even got a wonderful lunch at the cenote. So, as you can see, we did maaaany things with them and i loved every activity. Besides the activities i loved the staff too, as i said in the beginning, they are all kinda my family now and i really miss them now (sadfully i had to go home again). Well, my flight back home was 4 days ago and im already looking for my next vacation to dive with them again! Matias, Leon and Gabby, im soo looking forward to meet you guys again and spending some time underwater for sure!! Thank you for every hour youve spend with me, thank you for every laugh, thank you for EVERYTHING, i love you guys!!

Cenotes and Cozumel reefs. Amazing! - I had been looking at all the different dive operators and found this one to be recommended by a lot of people. So I got in contact because I wanted to do a good few dives in the cenotes. Their communication was good and also, they said they would only take us into the cenotes after they had dived with us on the reef. This showed me they take it seriously, so I decided to book with Prodive. Upon arrival, everything was very professional. They have shops in the main hubs like Cozumel and Playa del Carmen and the logistics of it was all very professional (equipment was good, being taken care of, all was planned properly etc). Then came the actual diving in the Cenotes. We had Phil as our guide and he is a great guide. Perfect combination of being serious about diving the cenotes and having fun. Not to mention his buoyancy which is legendary! We had a great time with Phil who not only did a great job guiding,when some other people had a panic, he handled it perfectly and calmly. In fact, we had so much fun diving cenotes with him, we ended up having some food and drinks with him on several occasions afterwards. Greatly enjoyed it and highly recommend Phil as a guide. We also met him again later on on Cozument as he took some clients from Playe del Carmen to Cozumel, where he did a great job making it fun dives on the reefs there too. After our time in Playa del Carmen, we moved on to Cozumel and whilst my friend went home, I did 25 more dives with them on Cozumel. To start with, these reefs are amazing! Nothing like Playa del Carmen, so much more beautiful. Anyway, here too, the organisation at the dive shop was great. All was very professionally organised. Everything was always on time and ready, the staff were very friendly. Angie and her colleagues managed the shop perfectly and it was just a nice place to hang out and be in between dives. The guides/instructors on Cozumel were also great, I had a lot of fun with people like Ignacio and Javier who were fun above the water and also below. They did a great job at checking people's level of diving and adjusting the freedom they would allow according to that. People who needed more help and attention got it, people they knew and were more experienced were checked, but also left more alone to enjoy the diving (within normal limits of course). This is a detail that I greatly appreciated and in addition to this, they tried to make groups based on experience. I would like to thank all of the ProDive staff (including those you didn't get to see so much, but did the lifting, preparing etc) for an amazing time there. Definitely would come back and definitely would recommend diving with them!

Pro Dive at Catalonia Playa Maroma - I am an experienced PADI diver and decided to squeeze in some dives while staying with some friends at the Catalonia Playa Maroma resort. I spent 4 days diving with Pro Dive Catalonia Playa Maroma on April 20th - 23rd. Francesca was my guide the entire time and she was absolutely fantastic. She is an absolute sweetheart and made all the other divers and myself feel very comfortable on all our dives. She has a great customer service attitude and made my dives a wonderful experience. Manuel is the manager and he did everything he could to make the dives interesting and fun. We ran into some bad weather, which was obviously out of his control, but he tried his best to give us some new dive locations. The operation is top notch and very focused on safety. I would highly recommend Pro Dive at Catalonia Playa Maroma. Ask for Francesca!

BUYER BEWARE - ProDive is one of the top companies in the district, covering Cancun all the way down to Tulum. Instructors are excited to share their passion of scuba diving with their customers. Sales and admin on the other hand are a whole different matter. After equalization issues and bad weather, we decided to rest for the couple days left of vacation that we had, and when we visited the dive shop for a refund, they became argumentative and combative. 30 minutes of argument later, and the worst Customer Service on the planet, they were adamant to no refund policy. BUYER BEEARE! We have dives across the planet and would never use this company again. ProDive international occidental Xcaret.

Not safe - Not Safe- This is my first negative review that I have ever written. We vacationed in Oct and knew the weather wouldn’t be perfect. There was a hurricane that hit 50mi north a week prior. We had booked 3-2tank morning dives. Our first dive was not safe at all. The surge and silt was so bad that I couldn’t see more than a foot in front of me. Looking back I should have surfaced and called it- that was on me for not doing that. The dive was awful, it was hard to see my buddy evening staying very close with each other. The shop should have cancelled dives as it wasn’t safe at all. We tried another location that was worse than the first. When we descended and couldn’t see in front of us at all we went back to the boat and didn’t dive. We tried to cancel our 2nd 2tank dive and they would not refund our money saying it cleared up. Talking with others it was still horrible. The dive shop should have refunded/cancelled both days as it’s not safe when you can’t see your buddy or group. We dove the third day and while not ideal, it was safe. Staff were friendly but it wasn’t safe diving. I do not recommend them at all.