Repeat - I've visited before, but never like this company. We were picked up in a fairly comfortable air-conditioned unit. Then we were taken to the club town where I could take wonderful pictures and enjoy this unique beach of the Caribbean Sea. Then we were taken to a cenote which is a rocky water formation where the water was fresh, clean and all surrounded by nature

Great and tasty - Cultural, fun and amazing. This was a part of my family vacation and i enjoyed every bit of it. I was picked up at my hotel´s door and made it on time for my hotel´s dinner. This tour is a MUST!

Very fun experience with Sussy and Maritzio - Really enjoyed the trip a lot!! Lots of knowledge passed for Tulum region and Susanna did a great job explaining the ancient ruins as well as the history behind it. Very friendly tour guides. Both of the cenotes, Mariposa and Chen He were very beautiful and nice to swim in. My girlfriend and I really enjoyed the trip :)

Recommended!!! - This was such a great tour! I had a lot of fun and got to see a lot- it definitely was about 8 hours from pick up to drop off but it was a great experience and good value for your buck. I would recommend this to family/friends the cenotes were beautiful and the guides were entertaining- you also get time to stroll and take tour own photos.

Half day tour Tulum and Cenote - Yesterday we enjoyed this tour to the ruins of Tulum and swam in two cenotes, as our 5-year-old daughter was going, we wanted a half-day tour, it was perfect, the guides' explanations were super clear, friendly and very enthusiastic. Very good relation cost quality. Thank you Álvaro, Ivonne and José.

Unbeatable! - 100% Recommended by Alvaro (guide) and Angel (driver). Endearing Alvarito and an open book. We greatly appreciate the opportunity he gave us to meet D. Miguel (Chaman). We would take the tour with them again!

Tulum, cenotes and bathing with turtles - It was wonderful, our guide Mauricio was excellent, his passion was transmitted. It is an excursion that we really liked and I would recommend it without a doubt.

Over half day three miracles of earth - Beauty and history of mayan town. Beautiful cenotes with crystal clear water, caves. Guide being little bit far from end of group, couldn’t hear in English guidance.

Good way to see Tulum and have a cenotes experience. - This was a good way to spend the day. There were a lot of people and the tour was run both in English and Spanish. It often felt more was said in Spanish than English as I understood enough of the Spanish to hear more. But the guide was knowledgeable and did a good job managing our day. We left at 8:15 and got back around 3. There was no real lunch stop so just be aware of that. Tulum is great and having a guide is really the only way to see it. Then the two cenotes, the first one was amazing and what I had always heard cenotes were like. The second was more a pool and I found it a bit disappointing. But overall a nice way to see Tulum and some cenotes.

Unsatisfactory Experience: Lack of Communication and Failed Service Delivery - Our experience with the company handling the hotel pick-up through Viator was deeply disappointing and frustrating. The lack of respect for our time and failure in keeping us informed throughout the process was evident. Communication was abysmal, to say the least, and we were shocked to discover that they had even deleted Whatsapp messages acknowledging their responsibility for the issue at hand. Despite our anticipation for an exciting tour, it never came to fruition. To make matters worse, there was no indication of a refund for the service that was never provided. Viator's silence on the matter, and their failure to provide a satisfactory explanation for withholding our refund, only added to our dismay. We felt let down by the tour operator's mishandling of the situation and Viator's apparent lack of accountability. The lack of transparency and resolution in this matter has left a sour taste in our mouths, tarnishing what was supposed to be a memorable experience. It is regrettable that a company of Viator's stature failed to address this issue promptly and efficiently. We hope that our feedback serves as a reminder of the importance of transparency, clear communication, and accountability in customer service, especially in the realm of travel and leisure.